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    Historique des pannes de Proxyrack

    50 Proxyrack incidents · août 2019 — official updates, affected components, duration and resolution details.

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    USA Datacenter Proxies service issue

    Début 26 mai 2026 à 05:47 UTC · 2h 10m

    IssuesIncident mineur
    Composants affectés
    USA Rotating
    1. 26 mai 2026 à 05:47 UTCinvestigating

      We are currently investigating the issue

    2. 26 mai 2026 à 06:52 UTCmonitoring

      Performance is looking more stable

    3. 26 mai 2026 à 07:57 UTCresolved

      This incident has been resolved.

    MegaProxy Rotating service issue

    Début 26 mai 2026 à 05:47 UTC · 2h 9m

    Pending
    Composants affectés
    Unmetered Residential
    1. 26 mai 2026 à 05:47 UTCinvestigating

      We are currently investigating the issue

    2. 26 mai 2026 à 06:54 UTCmonitoring

      Performance is looking more stable

    3. 26 mai 2026 à 07:56 UTCresolved

      This incident has been resolved.

    Mixed Datacenter Proxies service issue

    Début 26 mai 2026 à 05:47 UTC · 2h 9m

    IssuesIncident mineur
    Composants affectés
    Global Rotating
    1. 26 mai 2026 à 05:47 UTCinvestigating

      We are currently investigating the issue

    2. 26 mai 2026 à 06:52 UTCmonitoring

      Performance is looking more stable

    3. 26 mai 2026 à 07:56 UTCresolved

      This incident has been resolved.

    Premium Residential Proxies service issue

    Début 26 mai 2026 à 05:46 UTC · 2h 10m

    Pending
    Composants affectés
    Premium Residential
    1. 26 mai 2026 à 06:05 UTCinvestigating

      We are currently investigating the issue

    2. 26 mai 2026 à 06:58 UTCmonitoring

      Performance is looking more stable

    3. 26 mai 2026 à 07:56 UTCresolved

      This incident has been resolved.

    Premium Residential Proxies service issue

    Début 22 mai 2026 à 08:54 UTC · 3h 36m

    IssuesIncident mineur
    Composants affectés
    Premium Residential
    1. 22 mai 2026 à 08:54 UTCinvestigating

      We are currently investigating the issue

    2. 22 mai 2026 à 10:00 UTCmonitoring

      Performance is looking more stable

    3. 22 mai 2026 à 12:30 UTCresolved

      This incident has been resolved. Was a once off hiccup with the DNS.

    MegaProxy Rotating service issue

    Début 14 mai 2026 à 14:52 UTC · 9h 41m

    OutageIncident majeur
    Composants affectés
    Unmetered Residential
    1. 14 mai 2026 à 14:52 UTCinvestigating

      We are currently investigating the issue

    2. 14 mai 2026 à 15:53 UTCmonitoring

      Performance is looking more stable

    3. 15 mai 2026 à 00:33 UTCresolved

      Datacenter has reported that the issues are resolved and they will continue monitoring.

    4. 15 mai 2026 à 01:55 UTCpostmortem

      The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` ‌ We will be looking at new options for redundancy to prevent this in the future.

    Premium Residential Proxies service issue

    Début 14 mai 2026 à 07:20 UTC · 28m

    OutageIncident critique
    Composants affectés
    Premium Residential
    1. 14 mai 2026 à 07:20 UTCinvestigating

      We are currently investigating the issue

    2. 14 mai 2026 à 07:48 UTCresolved

      Resolving duplicate incident for this component.

    3. 15 mai 2026 à 01:56 UTCpostmortem

      The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` ‌ We will be looking at new options for redundancy to prevent this in the future.

    Network issue with datacenter

    Début 14 mai 2026 à 03:23 UTC · 1h 54m

    OutageIncident majeur
    Composants affectés
    Premium ResidentialUnmetered ResidentialUSA RotatingPrivate ResidentialGlobal RotatingStatic USA Proxies
    1. 14 mai 2026 à 03:23 UTCinvestigating

      There appears to be an ongoing power / network issue with the datacenter we use - http://rackdog.com/ They are aware of this and are trying to fix it asap. We do apologise for this irregular downtime.

    2. 14 mai 2026 à 04:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14 mai 2026 à 05:17 UTCresolved

      Working as expected now.

    4. 15 mai 2026 à 01:57 UTCpostmortem

      The issues over the past 48 hours were all related to our datacenter and unfortunately out of our control. This was their response: > `Ok we were able to track down the events, yesterday there was a power issue in the datacenter and this morning one of our fibers went down. We have turned on a new port with a new carrier inside that DC to avoid this ever happening again.` ‌ We will be looking at new options for redundancy to prevent this in the future.

    Test incident

    Début 14 mai 2026 à 01:10 UTC · 1h 28m

    Pending
    Composants affectés
    Website
    1. 14 mai 2026 à 01:10 UTCinvestigating

      We are currently investigating this issue.

    2. 14 mai 2026 à 02:38 UTCresolved

      Test completed

    Connection issues with Premium Residential proxies

    Début 19 novembre 2024 à 13:55 UTC · 1h 16m

    OutageIncident majeur
    Composants affectés
    Premium Residential
    1. 19 novembre 2024 à 13:55 UTCinvestigating

      We are currently investigating this issue.

    2. 19 novembre 2024 à 14:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 novembre 2024 à 15:11 UTCresolved

      This incident has been resolved.

    Static USA Datacenter Downtime

    Début 28 août 2024 à 16:49 UTC · 0m

    Pending
    Composants affectés
    Static USA Proxies
    1. 28 août 2024 à 16:49 UTCresolved

      There were a few hours of downtime with Static USA Datacenter proxies today. This issue has already been resolved and our team is monitoring the service to make sure that the proxies continue to work as normal.

    Private & Premium performance issues

    Début 27 avril 2022 à 10:04 UTC · 12h 8m

    Pending
    Composants affectés
    Premium ResidentialPrivate Residential
    1. 27 avril 2022 à 10:04 UTCmonitoring

      There has been bursts of poor performance over the past few days and here is a quick update; One of the datacenters we use decided to suspend 30+ of our servers for almost no apparent reason and then re-enabled them once they realized they made a mistake. Then our orchestration software started to stack our processes on just a few servers instead of spreading it evenly. This all resulted in bursts of poor performance over the past few days. Everything is running much smoother now and we're continuing to monitor for any further disruptions. We really appreciate everyones support and will be utilizing multiple datacenters moving forward to prevent these kinds of disruptions in the future.

    2. 27 avril 2022 à 22:12 UTCresolved

      This incident has been resolved.

    Unmetered Residential - Performance Issues

    Début 17 mars 2022 à 02:22 UTC · 3h 8m

    IssuesIncident mineur
    Composants affectés
    Unmetered Residential
    1. 17 mars 2022 à 02:22 UTCinvestigating

      We are currently investigating this issue.

    2. 17 mars 2022 à 05:30 UTCresolved

      This issue has been resolved.

    Unmetered Residential - Connection Issues

    Début 4 mars 2022 à 06:12 UTC · 6h 2m

    OutageIncident critique
    Composants affectés
    Unmetered Residential
    1. 4 mars 2022 à 06:12 UTCinvestigating

      We are currently investigating this issue. You may experience intermediate connection issues or not be able to connect to Unmetered Residential proxies.

    2. 4 mars 2022 à 06:15 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4 mars 2022 à 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 4 mars 2022 à 12:14 UTCresolved

      This incident has been resolved.

    Unmetered Residential - Connection Errors

    Début 17 décembre 2021 à 05:05 UTC · 2h 36m

    OutageIncident majeur
    Composants affectés
    Unmetered Residential
    1. 17 décembre 2021 à 05:05 UTCinvestigating

      We are currently investigating this issue.

    2. 17 décembre 2021 à 07:41 UTCresolved

      This incident has been resolved.

    Premium Residential - Issue processing requests

    Début 14 mai 2021 à 07:31 UTC · 2h 2m

    OutageIncident critique
    Composants affectés
    Premium Residential
    1. 14 mai 2021 à 07:31 UTCinvestigating

      We are currently investigating this issue.

    2. 14 mai 2021 à 07:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 mai 2021 à 07:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 mai 2021 à 09:33 UTCresolved

      This incident has been resolved.

    Megaproxy increased response time

    Début 22 décembre 2020 à 19:27 UTC · 2h 6m

    IssuesIncident mineur
    Composants affectés
    Unmetered Residential
    1. 22 décembre 2020 à 19:27 UTCinvestigating

      We are currently investigating this issue.

    2. 22 décembre 2020 à 21:33 UTCresolved

      This incident has been resolved.

    USA Datacenter Proxies service issue

    Début 27 septembre 2020 à 03:06 UTC · 37m

    OutageIncident critique
    Composants affectés
    USA Rotating
    1. 27 septembre 2020 à 03:06 UTCinvestigating

      We are currently investigating the issue

    2. 27 septembre 2020 à 03:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    3. 27 septembre 2020 à 03:43 UTCresolved

      This incident has been resolved.

    Premium Residential Proxies service issue

    Début 11 juillet 2020 à 04:52 UTC · 2h 23m

    OutageIncident critique
    Composants affectés
    Premium Residential
    1. 11 juillet 2020 à 04:52 UTCinvestigating

      We are currently investigating the issue

    2. 11 juillet 2020 à 07:15 UTCresolved

      This incident has been resolved.

    Private Residential Proxies service issue

    Début 8 juillet 2020 à 09:50 UTC · 1h 19m

    OutageIncident critique
    Composants affectés
    Private Residential
    1. 8 juillet 2020 à 09:50 UTCinvestigating

      We are currently investigating the issue

    2. 8 juillet 2020 à 11:09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8 juillet 2020 à 11:09 UTCresolved

      This incident has been resolved.