Historique des pannes de Quantify Technologies

App in Jira does not respond

Début 14 novembre 2023 à 15:55 UTC 4h 41m

OutageIncident majeur

Composants affectés

Quantify Frontend

14 novembre 2023 à 15:55 UTCinvestigating
The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.
14 novembre 2023 à 17:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 novembre 2023 à 20:36 UTCresolved
This incident has been resolved.

Incorrect subscription status

Début 19 septembre 2023 à 21:26 UTC 18h 56m

IssuesIncident mineur

Composants affectés

Quantify Frontend

19 septembre 2023 à 21:26 UTCinvestigating
We are currently investigating this issue.
19 septembre 2023 à 21:59 UTCidentified
The issue has been identified and a fix is being implemented.
20 septembre 2023 à 05:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 septembre 2023 à 16:22 UTCresolved
This incident has been resolved.

App pages don't respond

Début 4 avril 2023 à 23:54 UTC 2h 3m

OutageIncident majeur

Composants affectés

Quantify Backend

4 avril 2023 à 23:54 UTCinvestigating
We are currently investigating this issue.
5 avril 2023 à 01:57 UTCresolved
This incident has been resolved.

Outage

Début 14 septembre 2022 à 09:00 UTC 11h 0m

OutageIncident majeur

Composants affectés

Quantify Frontend

14 septembre 2022 à 17:53 UTCinvestigating
We are currently investigating this issue.
14 septembre 2022 à 18:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 septembre 2022 à 18:31 UTCmonitoring
We are continuing to monitor for any further issues.
14 septembre 2022 à 20:00 UTCresolved
This incident has been resolved.

Database outage

Début 16 août 2021 à 21:12 UTC 9d 5h

OutageIncident majeur

Composants affectés

Quantify BackendQuantify Frontend

16 août 2021 à 21:12 UTCidentified
The issue has been identified and a fix is being implemented.
17 août 2021 à 01:59 UTCidentified
We are continuing to work on a fix for this issue.
17 août 2021 à 03:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 août 2021 à 02:26 UTCmonitoring
We are continuing to monitor for any further issues.
19 août 2021 à 17:23 UTCmonitoring
Mitigation activities are still in progress.
23 août 2021 à 16:39 UTCmonitoring
We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.
26 août 2021 à 02:18 UTCresolved
This incident has been resolved.

Service Temporarily Unavailable

Début 24 mai 2021 à 22:29 UTC 5h 40m

OutageIncident critique

Composants affectés

Quantify Frontend

24 mai 2021 à 22:29 UTCinvestigating
We are currently investigating this issue.
24 mai 2021 à 22:54 UTCidentified
The issue has been identified and a fix is being implemented.
25 mai 2021 à 03:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25 mai 2021 à 04:09 UTCresolved
This incident has been resolved.

App is unresponsive

Début 2 mars 2021 à 22:44 UTC 1h 57m

OutageIncident majeur

Composants affectés

Quantify BackendQuantify Frontend

2 mars 2021 à 22:44 UTCinvestigating
We are currently investigating this issue.
3 mars 2021 à 00:05 UTCidentified
The issue has been identified and a fix is being implemented.
3 mars 2021 à 00:38 UTCidentified
We are continuing to work on a fix for this issue.
3 mars 2021 à 00:41 UTCresolved
The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

Static assets don't load in some environments

Début 4 janvier 2021 à 21:18 UTC 19h 51m

IssuesIncident mineur

Composants affectés

Quantify Frontend

4 janvier 2021 à 21:18 UTCinvestigating
We are currently investigating this issue.
5 janvier 2021 à 02:16 UTCidentified
The issue has been identified and a fix is being implemented.
5 janvier 2021 à 02:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5 janvier 2021 à 17:09 UTCresolved
This incident has been resolved.

Delayed data processing

Début 10 novembre 2020 à 04:12 UTC 12h 30m

IssuesIncident mineur

Composants affectés

Quantify Backend

10 novembre 2020 à 04:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 novembre 2020 à 16:42 UTCresolved
This incident has been resolved.

High number of errors

Début 3 août 2020 à 18:39 UTC 18h 9m

IssuesIncident mineur

Composants affectés

Quantify Backend

3 août 2020 à 18:39 UTCinvestigating
We are currently investigating this issue.
4 août 2020 à 00:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 août 2020 à 12:48 UTCresolved
This incident has been resolved.

Delayed data processing due to data migration

Début 9 juin 2020 à 19:22 UTC 2d 23h

Pending

Composants affectés

Quantify Backend

9 juin 2020 à 19:22 UTCmonitoring
This is a planned operation. Apologies for the inconvenience.
12 juin 2020 à 18:55 UTCresolved
This incident has been resolved.

Backend data processing is delayed

Début 7 avril 2020 à 23:46 UTC 6h 29m

IssuesIncident mineur

Composants affectés

Quantify Backend

7 avril 2020 à 23:46 UTCinvestigating
We are currently investigating this issue.
8 avril 2020 à 04:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 avril 2020 à 19:30 UTCresolved
This incident has been resolved.

Issues with DNS

Début 16 mars 2020 à 05:26 UTC 19m

OutageIncident majeur

Composants affectés

Quantify BackendQuantify Frontend

16 mars 2020 à 05:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16 mars 2020 à 19:36 UTCresolved
This incident has been resolved.