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    Historique des pannes de Quantify Technologies

    13 Quantify Technologies incidents · mars 2020 — official updates, affected components, duration and resolution details.

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    App in Jira does not respond

    Début 14 novembre 2023 à 15:55 UTC · 4h 41m

    OutageIncident majeur
    Composants affectés
    Quantify Frontend
    1. 14 novembre 2023 à 15:55 UTCinvestigating

      The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.

    2. 14 novembre 2023 à 17:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 novembre 2023 à 20:36 UTCresolved

      This incident has been resolved.

    Incorrect subscription status

    Début 19 septembre 2023 à 21:26 UTC · 18h 56m

    IssuesIncident mineur
    Composants affectés
    Quantify Frontend
    1. 19 septembre 2023 à 21:26 UTCinvestigating

      We are currently investigating this issue.

    2. 19 septembre 2023 à 21:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 septembre 2023 à 05:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 septembre 2023 à 16:22 UTCresolved

      This incident has been resolved.

    App pages don't respond

    Début 4 avril 2023 à 23:54 UTC · 2h 3m

    OutageIncident majeur
    Composants affectés
    Quantify Backend
    1. 4 avril 2023 à 23:54 UTCinvestigating

      We are currently investigating this issue.

    2. 5 avril 2023 à 01:57 UTCresolved

      This incident has been resolved.

    Outage

    Début 14 septembre 2022 à 09:00 UTC · 11h 0m

    OutageIncident majeur
    Composants affectés
    Quantify Frontend
    1. 14 septembre 2022 à 17:53 UTCinvestigating

      We are currently investigating this issue.

    2. 14 septembre 2022 à 18:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 septembre 2022 à 18:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 14 septembre 2022 à 20:00 UTCresolved

      This incident has been resolved.

    Database outage

    Début 16 août 2021 à 21:12 UTC · 9d 5h

    OutageIncident majeur
    Composants affectés
    Quantify BackendQuantify Frontend
    1. 16 août 2021 à 21:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 17 août 2021 à 01:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17 août 2021 à 03:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 août 2021 à 02:26 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 19 août 2021 à 17:23 UTCmonitoring

      Mitigation activities are still in progress.

    6. 23 août 2021 à 16:39 UTCmonitoring

      We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.

    7. 26 août 2021 à 02:18 UTCresolved

      This incident has been resolved.

    Service Temporarily Unavailable

    Début 24 mai 2021 à 22:29 UTC · 5h 40m

    OutageIncident critique
    Composants affectés
    Quantify Frontend
    1. 24 mai 2021 à 22:29 UTCinvestigating

      We are currently investigating this issue.

    2. 24 mai 2021 à 22:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 mai 2021 à 03:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 mai 2021 à 04:09 UTCresolved

      This incident has been resolved.

    App is unresponsive

    Début 2 mars 2021 à 22:44 UTC · 1h 57m

    OutageIncident majeur
    Composants affectés
    Quantify BackendQuantify Frontend
    1. 2 mars 2021 à 22:44 UTCinvestigating

      We are currently investigating this issue.

    2. 3 mars 2021 à 00:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 mars 2021 à 00:38 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 3 mars 2021 à 00:41 UTCresolved

      The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

    Static assets don't load in some environments

    Début 4 janvier 2021 à 21:18 UTC · 19h 51m

    IssuesIncident mineur
    Composants affectés
    Quantify Frontend
    1. 4 janvier 2021 à 21:18 UTCinvestigating

      We are currently investigating this issue.

    2. 5 janvier 2021 à 02:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 janvier 2021 à 02:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 janvier 2021 à 17:09 UTCresolved

      This incident has been resolved.

    Delayed data processing

    Début 10 novembre 2020 à 04:12 UTC · 12h 30m

    IssuesIncident mineur
    Composants affectés
    Quantify Backend
    1. 10 novembre 2020 à 04:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 10 novembre 2020 à 16:42 UTCresolved

      This incident has been resolved.

    High number of errors

    Début 3 août 2020 à 18:39 UTC · 18h 9m

    IssuesIncident mineur
    Composants affectés
    Quantify Backend
    1. 3 août 2020 à 18:39 UTCinvestigating

      We are currently investigating this issue.

    2. 4 août 2020 à 00:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 août 2020 à 12:48 UTCresolved

      This incident has been resolved.

    Delayed data processing due to data migration

    Début 9 juin 2020 à 19:22 UTC · 2d 23h

    Pending
    Composants affectés
    Quantify Backend
    1. 9 juin 2020 à 19:22 UTCmonitoring

      This is a planned operation. Apologies for the inconvenience.

    2. 12 juin 2020 à 18:55 UTCresolved

      This incident has been resolved.

    Backend data processing is delayed

    Début 7 avril 2020 à 23:46 UTC · 6h 29m

    IssuesIncident mineur
    Composants affectés
    Quantify Backend
    1. 7 avril 2020 à 23:46 UTCinvestigating

      We are currently investigating this issue.

    2. 8 avril 2020 à 04:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 avril 2020 à 19:30 UTCresolved

      This incident has been resolved.

    Issues with DNS

    Début 16 mars 2020 à 05:26 UTC · 19m

    OutageIncident majeur
    Composants affectés
    Quantify BackendQuantify Frontend
    1. 16 mars 2020 à 05:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 16 mars 2020 à 19:36 UTCresolved

      This incident has been resolved.