27 Readingeggs incidents · avril 2019 — official updates, affected components, duration and resolution details.
Nous enquêtons actuellement sur les problèmes de performance affectant l'application étudiante de lecture.
Des mesures ont été prises pour limiter l'impact. Nous continuons de surveiller
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons sur les problèmes de connectivité avec notre fournisseur CDN et Cloud. Tous les produits subissent actuellement une dégradation ou une indisponibilité
La connectivité semble s'être stabilisée. Nous surveillons la reprise complète et continuons d'enquêter sur la cause profonde avec nos fournisseurs.
Tous les systèmes sont de nouveau opérationnels.
** Perturbation du service – 24 juillet 2026** **Statut** : résolu ** Résumé** Entre environ 10h55 et 11h15 UTC, les utilisateurs de nos produits principaux \(Reading Eggs, Mathseeds, Fast Phonics, Wordflyers, Reading Eggspress et services connexes\) ont connu des erreurs intermittentes et des charges de pages lentes ou ratées. La question a été entièrement résolue et tous les services ont repris leur activité normale. **Impact** Les utilisateurs touchés peuvent avoir vu des temps de connexion, des réponses lentes ou des pages d'erreur lors de l'accès à nos applications. L'impact était global et ne semble pas avoir été isolé dans une seule région ou réseau. ** Cause de la mort** La perturbation coïncide avec un problème opérationnel signalé par AWS affectant plusieurs services dans notre région d'hébergement primaire \(Oregon, US\). Cela a amené les serveurs d'application backend sur plusieurs de nos services à devenir temporairement insensibles, ce qui a fait que notre CDN \(Cloudflare\) n'était pas en mesure d'atteindre nos serveurs d'origine, ce qui a entraîné les erreurs subies par les utilisateurs. Le réseau de Cloudflare fonctionnait normalement tout au long de la chaîne; le problème était en amont, à la couche infrastructurelle. **Échéancier \(UTC\)** 10:55 — Des taux d'erreur élevés commencent pour plusieurs services 11 h 00-11 h 10 — Impact maximal; alertes automatiques de surveillance déclenchées 11:05–11:15 — Les services se rétablissent progressivement à mesure que la capacité d'appui est rétablie 11:15 — Tous les services confirmés fonctionnant normalement **Résolution** Les services touchés ont été récupérés automatiquement à mesure que la capacité d'infrastructure sous-jacente a été rétablie. Aucune donnée client n'a été affectée à aucun moment durant cet incident. Nous nous excusons pour cette perturbation et vous remercions de votre patience.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are investigating a database issue causing our student apps to be unavailable.
An update has been made and service appears to be returning to normal. We are monitoring to ensure all services are working as expected
This incident is now resolved
We are investigating reports of widespread outage across our platforms.
Our CDN provider is experiencing a widespread outage affecting access to our sites. We are monitoring status and investigating options to reroute traffic.
service appears to have been restored. However we are monitoring for issues and waiting for confirmation of full recovery
We are continuing to monitor, but all services appear to be operational.
Our sites appear to be fully recovered and operational.
Our CDN service provider is currently experiencing issues that is affecting access to our sites. We will be monitoring the status for remediation and post updates as we hear them.
We are continuing to see issues accessing our applications. This is related to the outage that our CDN provider is experiencing. At this time we cannot provide an estimate on when service will be restored.
Our applications are beginning to show signs of recovery with Cloudflare reporting service restoration We are continuing to monitor.
This incident has been resolved.
Our applications are currently experiencing issues which is related to an outage with one of our cloud providers. Access to all products will be impacted. We are investigating if we are able to work around this issue.
We are continuing to work with our cloud provider to resolve this issue. We will provide updates here as we have them.
Unfortunately we are still continuing to experience issues with our student applications while our cloud provider works to resolve the issue. While application dashboards are accessible, lessons and activities will not be available.
Student applications are beginning to recover and lessons are loading. We will continue to monitor to ensure full system recovery.
We are continuing to monitor for any further issues.
Student lessons and activities are now fully recovered across our applications.
We are currently investigating issues accessing various reporting elements of our products, across student, parent and teacher interfaces.
The cause has been identified and a fix implemented.
We are currently investigating the login issues being experienced by our customers
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our cloud service provider is experiencing issues impacting our production service availability for all products.
They have identified the issues and have resolved it, but we will continue to monitor for status changes affecting our services.
We are currently investigating issues accessing the reading eggs platform
The problem has resolved and all products are accessible and performant. We have identified the cause and will implement a fix to ensure this does not occur again.
Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run. They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues. We will update with additional information once we learn more
We are continuing to work on a fix for this issue.
While our cloud provider continues to resolve the issue, we have been able to workaround the issue. We are monitoring and while full service is restored, performance may still be impacted.
Our cloud provider has resolved the issue and we are seeing services working as normal once again.
Readingeggs and the readingeggs student application experienced an outage preventing use of the program. The underlying issue has now been resolved and access restored.
This incident has been resolved.
We are investigating reports of errors completing activities in the Readingeggs student platform.
We have identified a database issue which is causing problems progressing through activities in Readingeggs student. While we are resolving this, we will be putting our re-student platform in maintenance mode.
The problem has been identified and a fix being implemented. Readingeggs student remains unavailable while this is completed.
A fix has been implemented and we are monitoring Readingeggs student is available again
The issue is now resolved.
Mobile apps may have experienced connectivity issues due to a DNS change impacting the resolution of the mobile api between 2022/10/5 16:00 AEDT and 2022/10/5 17:05 AEDT. The issue is now resolved and we apologise for the disruption.
Our CDN provider is experiencing widespread issues resulting in our applications being inaccessible. We are working with our CDN provider to understand the issue.
Our CDN provider has implemented a fix. We are monitoring to ensure full service has been restored.
The site has been stable since the fix was implemented and this issue is now resolved
We are currently investigating the issue
We are continuing to investigate this issue.
The issue has been identified and a fix being implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Experiencing high errors on Mathseeds. We are currently investigating.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
We have identified issues being able to access Reading Eggspress. We're actively investigating
A fix has been implemented and we are monitoring
Site accessibility is currently stable and we continue to monitor
This incident has been resolved.
We are investigating an issue with Readingeggs Admin which is returning error pages for some users.
A fix has been applied and we are monitoring stability.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the situation. Affected services are now operational.
This incident has been resolved.
