Historique des pannes de Realvnc

1. 10 septembre 2026 à 15:14 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 10 septembre 2026 à 18:36 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 10 septembre 2026 à 19:08 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

4. 10 septembre 2026 à 19:40 UTCidentified

   Nous continuons de travailler sur une solution à ce problème.

5. 10 septembre 2026 à 20:33 UTCidentified

   Nous déployons actuellement une solution pour ce problème

6. 10 septembre 2026 à 20:57 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

7. 11 septembre 2026 à 08:36 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 août 2026 à 18:34 UTCidentified

   Les clients peuvent éprouver des problèmes pour créer des connexions en nuage. Nous travaillons sur cette question. Nous nous excusons pour tout désagrément causé.

2. 20 août 2026 à 19:04 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 21 août 2026 à 08:17 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 août 2026 à 14:47 UTCinvestigating

   Nous sommes conscients d'un problème de connectivité cloud affectant un petit nombre de clients. Nous examinons actuellement la cause de cette question.

2. 19 août 2026 à 14:48 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 19 août 2026 à 17:42 UTCidentified

   Nous avons identifié un problème qui fait que certains utilisateurs voient un statut et une utilisation incorrects, Nous sommes en train de mettre en œuvre un correctif pour ce

4. 19 août 2026 à 18:13 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 20 août 2026 à 08:16 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 14:09 UTCmonitoring

   Une correction a été mise en œuvre et nous suivons les résultats

2. 14 août 2026 à 07:11 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13 août 2026 à 13:59 UTCresolved

   This incident has been resolved.

1. 5 août 2026 à 14:15 UTCinvestigating

   We are aware of an issue with cloud connectivity and the management portal and we are currently investigating

2. 5 août 2026 à 14:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 août 2026 à 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 août 2026 à 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 août 2026 à 08:54 UTCresolved

   This incident has been resolved.

1. 14 juillet 2026 à 18:56 UTCidentified

   Nous sommes conscients d'un problème de connectivité cloud affectant un petit nombre de clients. Le problème a été identifié et une solution est en cours de mise en oeuvre.

2. 14 juillet 2026 à 19:56 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 15 juillet 2026 à 09:53 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 mai 2026 à 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 mai 2026 à 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 mai 2026 à 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 mai 2026 à 15:21 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 novembre 2025 à 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 novembre 2025 à 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 novembre 2025 à 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 novembre 2025 à 08:19 UTCresolved

   This incident has been resolved.

1. 21 octobre 2025 à 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 octobre 2025 à 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 octobre 2025 à 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 octobre 2025 à 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 juillet 2025 à 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 juillet 2025 à 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 juillet 2025 à 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 juillet 2025 à 16:26 UTCresolved

   This incident has been resolved.

1. 2 juin 2025 à 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 juin 2025 à 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 juin 2025 à 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 juin 2025 à 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 juin 2025 à 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 mai 2025 à 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 mai 2025 à 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 mai 2025 à 15:08 UTCresolved

   This incident has been resolved.

1. 21 mars 2025 à 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 mars 2025 à 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 mars 2025 à 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 mars 2025 à 09:31 UTCresolved

   This incident has been resolved.

1. 11 février 2025 à 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 février 2025 à 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 février 2025 à 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 février 2025 à 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 novembre 2024 à 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 novembre 2024 à 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 novembre 2024 à 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 novembre 2024 à 11:32 UTCresolved

   This incident has been resolved.

1. 12 novembre 2024 à 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 novembre 2024 à 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 novembre 2024 à 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 novembre 2024 à 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 septembre 2024 à 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 septembre 2024 à 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 septembre 2024 à 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 septembre 2024 à 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 septembre 2024 à 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 septembre 2024 à 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 septembre 2024 à 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 juin 2024 à 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 juin 2024 à 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 juin 2024 à 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 juin 2024 à 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 juin 2024 à 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 juin 2024 à 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 juin 2024 à 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 juin 2024 à 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 février 2024 à 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 février 2024 à 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 février 2024 à 16:03 UTCresolved

   This incident has been resolved.