Historique des pannes de Reclaimai

1. 31 août 2026 à 20:10 UTCinvestigating

   Microsoft signale une dégradation de service affectant Microsoft 365 (Entreprises et Entreprises), y compris Outlook et Exchange. Par conséquent, la synchronisation et la programmation du calendrier peuvent ne pas fonctionner pour les clients Reclaim connectés via un compte Microsoft 365. C'est un problème du côté de Microsoft, pas avec Reclaim. Vous pouvez suivre les progrès de Microsoft ici: https://status.cloud.microsoft Nous mettrons à jour ce statut à mesure que la situation change.

2. 31 août 2026 à 20:11 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 1 septembre 2026 à 01:58 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 avril 2026 à 01:03 UTCresolved

   A subset of customers who use Reclaim.ai with Slack received a number of duplicate Slack notifications (event reminders, daily digest, etc.).

1. 20 avril 2026 à 18:53 UTCinvestigating

   We are currently investigating an issue where some users are seeing errors when trying to add Zoom as the video conferencing option to Smart Meetings

2. 20 avril 2026 à 20:11 UTCinvestigating

   The issue was identified and a fix was deployed.

3. 20 avril 2026 à 20:12 UTCresolved

   This incident has been resolved.

1. 13 avril 2026 à 10:34 UTCinvestigating

   We are currently investigating this issue.

2. 13 avril 2026 à 11:02 UTCresolved

   There was no issue with calendar sync. All systems are working correclty.

1. 2 avril 2026 à 17:31 UTCinvestigating

   Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

2. 2 avril 2026 à 17:36 UTCidentified

   The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

3. 2 avril 2026 à 17:40 UTCidentified

   A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

4. 2 avril 2026 à 17:49 UTCmonitoring

   Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.

5. 2 avril 2026 à 17:54 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 12:52 UTCinvestigating

   We’re currently experiencing degraded calendar sync performance. Some calendar updates may be delayed while we investigate and work on a fix.

2. 9 mars 2026 à 12:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 mars 2026 à 13:07 UTCidentified

   We’ve identified the issue, and service should return to normal shortly.

4. 9 mars 2026 à 13:25 UTCresolved

   The issue has been resolved, and calendar sync performance is back to normal.

1. 5 mars 2026 à 02:22 UTCinvestigating

   We are currently investigating this issue.

2. 5 mars 2026 à 02:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 mars 2026 à 02:44 UTCresolved

   This incident has been resolved.

1. 11 février 2026 à 17:18 UTCinvestigating

   Some users may experience a delay on syncs to and from their Google calendars.

2. 11 février 2026 à 19:48 UTCresolved

   This incident has been resolved.

1. 9 février 2026 à 18:45 UTCinvestigating

   We are currently investigating this issue.

2. 9 février 2026 à 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 février 2026 à 19:37 UTCresolved

   This incident has been resolved.

1. 6 février 2026 à 23:08 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 7 février 2026 à 02:57 UTCidentified

   Tasks and their associated calendar events are in the process of being restored.

3. 7 février 2026 à 06:21 UTCresolved

   Tasks and logged time on past events have been restored for most customers.

1. 4 février 2026 à 23:08 UTCinvestigating

   We are currently investigating this issue.

2. 4 février 2026 à 23:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 février 2026 à 23:32 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 14:00 UTCinvestigating

   We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

2. 18 novembre 2025 à 16:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 novembre 2025 à 16:41 UTCmonitoring

   Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/

4. 18 novembre 2025 à 18:01 UTCresolved

   Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.

1. 22 septembre 2025 à 16:12 UTCinvestigating

   We are aware that the web application and the underlying scheduler is inaccessible for some users.

2. 22 septembre 2025 à 16:20 UTCmonitoring

   The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again.

3. 22 septembre 2025 à 16:55 UTCresolved

   This incident has been resolved.

1. 12 juin 2025 à 18:29 UTCinvestigating

   We are currently investigating this issue.

2. 12 juin 2025 à 19:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 juin 2025 à 19:58 UTCresolved

   This incident has been resolved.

1. 6 juin 2025 à 16:28 UTCresolved

   A small number of users weren't able to book meetings via scheduling links.

1. 2 juin 2025 à 20:21 UTCidentified

   We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

2. 3 juin 2025 à 00:48 UTCresolved

   This incident has been resolved.

1. 19 mai 2025 à 15:54 UTCidentified

   Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

2. 19 mai 2025 à 15:55 UTCidentified

   We monitoring Linear status and will update when issue is resolved

3. 19 mai 2025 à 16:11 UTCmonitoring

   Linear has updated their status to operational and we are monitoring/verifying

4. 19 mai 2025 à 17:20 UTCresolved

   This incident has been resolved.

1. 28 avril 2025 à 16:40 UTCinvestigating

   We are currently investigating this issue.

2. 28 avril 2025 à 16:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 avril 2025 à 16:48 UTCresolved

   This incident has been resolved.

1. 6 avril 2025 à 21:44 UTCidentified

   We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

2. 6 avril 2025 à 22:27 UTCidentified

   We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

3. 6 avril 2025 à 23:10 UTCmonitoring

   The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.

4. 6 avril 2025 à 23:57 UTCresolved

   This incident has been resolved.

1. 19 mars 2025 à 12:52 UTCinvestigating

   We have received reports of delays in syncing in both directions for Microsoft Outlook. We're currently investigating the issue.

2. 19 mars 2025 à 14:15 UTCidentified

   We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.

3. 19 mars 2025 à 17:05 UTCidentified

   We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.

4. 19 mars 2025 à 22:32 UTCmonitoring

   A fix has gone out and we are seeing the delayed work is getting processes. We anticipate we will be fully caught up with calendar sync changes in the next 1-2 hours. We will provide another update soon.

5. 19 mars 2025 à 23:29 UTCresolved

   The backlog has fully processed. We have determined that the core cause of today's incident was due to some (unrelated) database maintenance work we initiated yesterday, which began to have compounding impact on the specific Microsoft Outlook subsystem. We halted the maintenance work and will be exploring other ways to do that work in the future without causing a similar incident. Thank you for your patience as we worked through your Outlook calendar changes today.