Historique des pannes de Red Canary

1. 15 octobre 2026 à 03:14 UTCinvestigating

   Nous sommes actuellement confrontés à des retards dans le traitement des données, ce qui a donné lieu à une notification de détection tardive à certains clients. Cet incident sera mis à jour à mesure que des renseignements supplémentaires seront disponibles.

2. 15 octobre 2026 à 03:19 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 15 octobre 2026 à 03:43 UTCidentified

   La télémétrie est retardée et les systèmes sont dégradés alors que nous continuons de travailler sur une solution pour cette question.

4. 15 octobre 2026 à 05:12 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juin 2026 à 19:07 UTCidentified

   The issue has been identified and we are currently working on a fix.

2. 30 juin 2026 à 01:46 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 30 juin 2026 à 02:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 juin 2026 à 02:44 UTCresolved

   This incident has been resolved.

1. 16 mai 2026 à 20:17 UTCidentified

   Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

2. 16 mai 2026 à 20:49 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 à 22:40 UTCinvestigating

   We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

2. 8 mai 2026 à 23:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 mai 2026 à 05:46 UTCresolved

   This incident has been resolved.

1. 8 avril 2026 à 19:50 UTCmonitoring

   We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 8 avril 2026 à 22:16 UTCresolved

   Monitoring has confirmed the system is operating normally and detections are no longer delayed.

1. 6 avril 2026 à 23:26 UTCinvestigating

   We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

2. 7 avril 2026 à 02:19 UTCmonitoring

   We are monitoring the system to confirm that it is returning to normal operations.

3. 7 avril 2026 à 03:34 UTCresolved

   This incident has been resolved.

1. 4 décembre 2025 à 22:33 UTCmonitoring

   We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 5 décembre 2025 à 01:56 UTCresolved

   This incident has been resolved.

1. 11 novembre 2025 à 12:33 UTCmonitoring

   We are currently experiencing data processing delays, resulting in late detection notification to some customers.

2. 11 novembre 2025 à 12:57 UTCresolved

   This incident has been resolved.

1. 31 octobre 2025 à 18:17 UTCidentified

   We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

2. 31 octobre 2025 à 21:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 novembre 2025 à 12:28 UTCresolved

   This incident has been resolved.

1. 29 octobre 2025 à 17:16 UTCinvestigating

   We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

2. 29 octobre 2025 à 21:43 UTCmonitoring

   Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

3. 29 octobre 2025 à 22:18 UTCresolved

   This incident has been resolved.

1. 27 octobre 2025 à 21:06 UTCidentified

   We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

2. 27 octobre 2025 à 22:18 UTCresolved

   This incident has been resolved.

1. 24 octobre 2025 à 16:17 UTCmonitoring

   We are processing a large backlog of data and detections may be delayed.

2. 24 octobre 2025 à 21:53 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 16:38 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 20 octobre 2025 à 22:55 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 20 octobre 2025 à 10:09 UTCmonitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 20 octobre 2025 à 10:31 UTCresolved

   This incident has been resolved. Services are operating as expected.

1. 15 octobre 2025 à 21:20 UTCinvestigating

   We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

2. 15 octobre 2025 à 21:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 octobre 2025 à 23:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 octobre 2025 à 00:56 UTCresolved

   This incident has been resolved.

1. 18 septembre 2025 à 18:18 UTCidentified

   We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

2. 18 septembre 2025 à 18:40 UTCresolved

   This incident has been resolved.

1. 10 septembre 2025 à 17:39 UTCidentified

   We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

2. 10 septembre 2025 à 18:30 UTCresolved

   Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

1. 13 août 2025 à 20:49 UTCidentified

   SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

2. 14 août 2025 à 19:02 UTCresolved

   This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

1. 12 août 2025 à 15:35 UTCinvestigating

   We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

2. 12 août 2025 à 17:38 UTCresolved

   We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

1. 18 juillet 2025 à 16:31 UTCinvestigating

   We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

2. 18 juillet 2025 à 16:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 juillet 2025 à 16:53 UTCinvestigating

   A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

4. 18 juillet 2025 à 17:02 UTCidentified

   Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

5. 18 juillet 2025 à 18:44 UTCmonitoring

   Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

6. 18 juillet 2025 à 19:46 UTCresolved

   This incident has been resolved.