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    Historique des pannes de Redshelf

    47 Redshelf incidents · janvier 2018 — official updates, affected components, duration and resolution details.

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    AWS Outage

    Début 20 octobre 2025 à 13:40 UTC · 6h 9m

    OutageIncident critique
    Composants affectés
    WebsiteeReaderManagement Tools
    1. 20 octobre 2025 à 13:40 UTCinvestigating

      We are currently investigating this issue.

    2. 20 octobre 2025 à 17:17 UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 20 octobre 2025 à 19:30 UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 20 octobre 2025 à 19:49 UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Début 15 août 2025 à 20:02 UTC · 24m

    OutageIncident majeur
    Composants affectés
    WebsiteManagement Tools
    1. 15 août 2025 à 20:02 UTCinvestigating

      We are currently investigating this issue.

    2. 15 août 2025 à 20:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 août 2025 à 20:26 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Début 5 décembre 2024 à 19:39 UTC · 42m

    Pending
    Composants affectés
    eReader
    1. 5 décembre 2024 à 19:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 décembre 2024 à 20:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 décembre 2024 à 20:21 UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Début 24 mai 2024 à 15:32 UTC · 1h 38m

    OutageIncident critique
    Composants affectés
    Website
    1. 24 mai 2024 à 15:32 UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 24 mai 2024 à 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 mai 2024 à 17:10 UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Début 4 septembre 2023 à 22:13 UTC · 17m

    OutageIncident critique
    Composants affectés
    Website
    1. 4 septembre 2023 à 22:13 UTCinvestigating

      We are currently investigating this issue.

    2. 4 septembre 2023 à 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 septembre 2023 à 22:30 UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Début 16 juin 2023 à 15:35 UTC · 2h 8m

    OutageIncident critique
    Composants affectés
    Website
    1. 16 juin 2023 à 15:35 UTCinvestigating

      We are currently investigating this issue.

    2. 16 juin 2023 à 15:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 juin 2023 à 15:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 juin 2023 à 17:43 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Début 26 avril 2023 à 14:36 UTC · 3h 40m

    OutageIncident majeur
    Composants affectés
    eReader
    1. 26 avril 2023 à 14:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 avril 2023 à 15:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 avril 2023 à 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 avril 2023 à 18:16 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Début 17 janvier 2023 à 17:55 UTC · 1h 6m

    IssuesIncident mineur
    Composants affectés
    eReader
    1. 17 janvier 2023 à 17:55 UTCinvestigating

      We are currently investigating this issue.

    2. 17 janvier 2023 à 18:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 janvier 2023 à 18:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 janvier 2023 à 19:00 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Début 4 décembre 2022 à 23:12 UTC · 23h 5m

    OutageIncident critique
    Composants affectés
    eReader
    1. 4 décembre 2022 à 23:12 UTCinvestigating

      We are currently investigating this issue.

    2. 5 décembre 2022 à 16:09 UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 5 décembre 2022 à 21:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 décembre 2022 à 22:16 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Début 26 mai 2022 à 17:08 UTC · 31m

    OutageIncident majeur
    Composants affectés
    eReader
    1. 26 mai 2022 à 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 26 mai 2022 à 17:11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 mai 2022 à 17:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 mai 2022 à 17:39 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Début 27 avril 2022 à 14:26 UTC · 30m

    IssuesIncident mineur
    Composants affectés
    eReader
    1. 27 avril 2022 à 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 27 avril 2022 à 14:55 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Début 20 janvier 2022 à 17:58 UTC · 2h 47m

    IssuesIncident mineur
    Composants affectés
    Website
    1. 20 janvier 2022 à 17:58 UTCinvestigating

      We are currently investigating this issue.

    2. 20 janvier 2022 à 20:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 janvier 2022 à 20:44 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Début 6 janvier 2022 à 16:42 UTC · 1h 42m

    OutageIncident majeur
    Composants affectés
    eReader
    1. 6 janvier 2022 à 16:42 UTCinvestigating

      We are currently investigating this issue.

    2. 6 janvier 2022 à 16:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 janvier 2022 à 18:24 UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Début 23 août 2021 à 13:57 UTC · 9d 5h

    OutageIncident majeur
    Composants affectés
    Website
    1. 23 août 2021 à 13:57 UTCinvestigating

      We are currently investigating this issue.

    2. 23 août 2021 à 16:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 août 2021 à 17:53 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24 août 2021 à 00:25 UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 24 août 2021 à 01:49 UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 26 août 2021 à 22:56 UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. 1 septembre 2021 à 19:48 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Début 10 juin 2021 à 13:31 UTC · 6h 5m

    IssuesIncident mineur
    Composants affectés
    Website
    1. 10 juin 2021 à 13:31 UTCinvestigating

      We are currently investigating this issue.

    2. 10 juin 2021 à 15:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 juin 2021 à 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 juin 2021 à 19:36 UTCresolved

      This incident has been resolved.

    eReader Outage

    Début 2 mars 2021 à 18:14 UTC · 1h 1m

    OutageIncident critique
    Composants affectés
    eReader
    1. 2 mars 2021 à 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 2 mars 2021 à 18:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 mars 2021 à 19:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 mars 2021 à 19:15 UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Début 20 février 2021 à 14:30 UTC · 3h 33m

    OutageIncident critique
    Composants affectés
    Management Tools
    1. 20 février 2021 à 14:30 UTCinvestigating

      We are currently investigating this issue.

    2. 20 février 2021 à 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 février 2021 à 18:03 UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Début 12 janvier 2021 à 21:55 UTC · 3h 3m

    Pending
    Composants affectés
    Website
    1. 12 janvier 2021 à 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 12 janvier 2021 à 22:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 janvier 2021 à 22:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 janvier 2021 à 00:58 UTCresolved

      This incident has been resolved.

    eReader Outage

    Début 19 octobre 2020 à 22:04 UTC · 2h 58m

    OutageIncident critique
    Composants affectés
    eReader
    1. 19 octobre 2020 à 22:04 UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 19 octobre 2020 à 22:18 UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. 19 octobre 2020 à 23:22 UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 20 octobre 2020 à 00:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 octobre 2020 à 01:01 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Début 14 octobre 2020 à 19:27 UTC · 20m

    IssuesIncident mineur
    Composants affectés
    eReader
    1. 14 octobre 2020 à 19:27 UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 14 octobre 2020 à 19:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 octobre 2020 à 19:47 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.