Historique des pannes de Remind

1. 24 septembre 2026 à 18:29 UTCinvestigating

   Nous enquêtons sur les rapports d'erreurs intermittentes et de retards dans les rappels, y compris lors de l'ajout ou de la mise à jour des utilisateurs. Certaines actions peuvent prendre plus de temps que d'habitude. Nous fournirons une mise à jour sous peu.

2. 24 septembre 2026 à 18:41 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 24 septembre 2026 à 19:32 UTCidentified

   Nous continuons de travailler sur une solution à ce problème.

4. 24 septembre 2026 à 19:48 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 24 septembre 2026 à 20:43 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 août 2026 à 16:33 UTCinvestigating

   Nous avons identifié plusieurs pannes à travers le téléphone virtuel pour placer et recevoir des appels, ainsi que remarquer plusieurs appels étant abandonnés.

2. 10 août 2026 à 17:08 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juin 2026 à 21:40 UTCinvestigating

   Nous enquêtons sur les rapports selon lesquels certains utilisateurs connaissent des retards dans le traitement des fichiers et des données. Nous fournirons une mise à jour sous peu.

2. 30 juin 2026 à 21:42 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 30 juin 2026 à 23:05 UTCresolved

   Nous avons identifié et mis en œuvre une solution pour le problème. Nous avons confirmé que la question avait été réglée.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 mai 2026 à 18:24 UTCinvestigating

   We are currently investigating an issue impacting SMS delivery and automated responses through the 81010 short code for some users.

2. 14 mai 2026 à 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 mai 2026 à 19:33 UTCinvestigating

   We are continuing to investigate issues impacting the 81010 shortcode and are actively working on mitigation and workaround options.

4. 14 mai 2026 à 19:58 UTCidentified

   We have identified the issue affecting SMS delivery and class joins through shortcode 81010 and are actively working on mitigations.

5. 14 mai 2026 à 22:18 UTCidentified

   We are continuing to fix the identified issue.

6. 14 mai 2026 à 23:44 UTCresolved

   This incident is resolved.

1. 20 octobre 2025 à 13:51 UTCidentified

   The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.

2. 20 octobre 2025 à 15:19 UTCidentified

   AWS is recovering. We will continue working on the remaining issues.

3. 20 octobre 2025 à 15:21 UTCmonitoring

   AWS has implemented a fix, and we're monitoring for full recovery.

4. 20 octobre 2025 à 15:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 octobre 2025 à 16:19 UTCmonitoring

   Our team is working hard to create capacity for our critical services. While our web & mobile app experience may still be degraded, our text and voice services are operational.

6. 20 octobre 2025 à 17:49 UTCmonitoring

   We're continuing to see signs of recovery, but elevated error rates will likely continue. Our team is still hard at work on this issue!

7. 20 octobre 2025 à 19:29 UTCmonitoring

   Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency!

8. 20 octobre 2025 à 20:03 UTCresolved

   Remind should now be back to normal!

1. 12 juin 2025 à 18:41 UTCinvestigating

   Our translations provider is currently experience issues that lead to errors when translating content for messages in Remind. We are waiting for updates from our translations provider and will post an update when we learn more.

2. 12 juin 2025 à 19:08 UTCmonitoring

   It looks like translations are working correctly now. We will continue monitoring.

3. 14 juin 2025 à 04:47 UTCresolved

   This incident has been resolved.

1. 30 mai 2025 à 17:32 UTCinvestigating

   We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly. We will provide an update shortly. We apologize for the inconvenience caused!

2. 30 mai 2025 à 18:00 UTCresolved

   This incident has been resolved.

1. 27 mai 2025 à 15:45 UTCinvestigating

   We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!

2. 27 mai 2025 à 17:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 mai 2025 à 19:16 UTCresolved

   This incident has been resolved.

1. 26 avril 2025 à 00:45 UTCmonitoring

   Remind's providers have shared with us that they are experiencing delays in delivering text messages to some Remind participants, specifically for long codes with AT&T. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

2. 28 avril 2025 à 19:40 UTCmonitoring

   Remind's providers have shared with us that they are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

3. 7 mai 2025 à 21:49 UTCmonitoring

   Remind's providers are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

4. 20 mai 2025 à 18:47 UTCresolved

   AT&T has informed Remind's providers that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results.

1. 3 février 2025 à 15:03 UTCidentified

   Remind’s providers alerted us early this morning that they were experiencing issues delivering text messages to AT&T participants. Impacted messages were those sent between 3:44 AM and 5:04 AM Pacific Time on February 3, 2025. In the meantime, using Remind via email, our mobile app (rmd.me/a), or remind.com remains unaffected.

2. 3 février 2025 à 15:25 UTCidentified

   We are continuing to work on a fix for this issue.

3. 3 février 2025 à 18:37 UTCresolved

   This incident has been resolved.

1. 20 décembre 2024 à 02:36 UTCresolved

   Starting this morning at 9:00am PST, some users saw a blank screen and the application was not usable after signing in. Users on mobile applications were not impacted. We identified the problem and rolled out an update. The site is now working properly.

1. 1 juillet 2024 à 19:24 UTCidentified

   Remind's providers alerted us of an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

2. 3 juillet 2024 à 13:59 UTCresolved

   This incident has been resolved.

1. 26 juin 2024 à 18:49 UTCmonitoring

   Remind is experiencing failures in delivering text messages to some Remind participants. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Remind is continuing to monitor the situation. Text messages should continue to work for most customers.

2. 27 juin 2024 à 00:02 UTCresolved

   This incident has been resolved.

1. 26 juin 2024 à 00:14 UTCidentified

   Remind is investigating an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

2. 26 juin 2024 à 10:17 UTCmonitoring

   Remind is continuing to monitor the situation. Text messages should continue to work for most customers. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

3. 26 juin 2024 à 17:53 UTCresolved

   This incident has been resolved.

1. 13 décembre 2023 à 23:57 UTCinvestigating

   We are currently investigating this issue.

2. 14 décembre 2023 à 03:01 UTCresolved

   This incident has been resolved.

1. 8 novembre 2023 à 17:30 UTCinvestigating

   We are currently experiencing some inability to log in to our iOS App when using the latest version (v14.23). This only impacts users running this version. We've identified the cause of the login errors and are working to push the update to the App Store as quickly as possible.

2. 8 novembre 2023 à 20:21 UTCresolved

   Remind iOS (v14.23.1) has been released. If you experienced the inability to log in, please manually update your Remind app to this version for resolution. Thank you for being patient while we resolved these issues.

1. 6 novembre 2023 à 15:28 UTCresolved

   Our Tutoring customers may not have been able to log in to their distance learning sessions successfully. Our engineers identified the root cause and deployed a resolution on 11/04.

1. 30 octobre 2023 à 15:58 UTCidentified

   We are currently experiencing some iOS App crashes when launching the app. This will affect folks who have updated to our latest iOS App version from the App Store. We've identified the cause of these crashes and are working to push the update to the App Store as quickly as possible.

2. 30 octobre 2023 à 18:24 UTCresolved

   Remind iOS (v14.22.1) has been released. If you experienced the crash, please manually update your Remind app to this version. Thank you for your patience while we resolved these issues.

1. 31 août 2023 à 13:47 UTCinvestigating

   The Remind service is currently experiencing downtime. Our team is engaged and working toward resolution as quickly as possible. We will share updates as they are available here.

2. 31 août 2023 à 14:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 31 août 2023 à 14:32 UTCidentified

   Our team has identified the issue and corrected it. We continue to investigate and monitor performance-related issues at this time.

4. 31 août 2023 à 14:40 UTCresolved

   This incident has been resolved.

1. 18 août 2023 à 00:36 UTCidentified

   Remind's providers alerted us they were experiencing delays in delivering text messages to some Remind participants. These messages should be delivered once our service provider is back up and running. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

2. 18 août 2023 à 01:52 UTCresolved

   Remind's providers have resolved the delays in delivering text messages to Remind participants. Some messages sent between 5:02p - 6:47p Pacific were delayed in reaching their recipients. At this time, all messages have been successfully delivered.