Historique des pannes de Repay

1. 28 août 2026 à 15:05 UTCresolved

   27 août 2026 11:29 HAE Identifié - Bonjour, Nous sommes au courant d'un incident ayant une incidence sur les paiements d'ACH pour certains clients de REPAY. Notre équipe enquête activement et répondra avec les mises à jour dès qu'elles seront disponibles. Merci de votre patience. 27 août 2026 11h50 Surveillance de l'EDT - Bonjour, Merci pour votre patience continue. L'incident a été résolu et REPAY voit des transactions ACH réussies. Nous continuerons de surveiller les impacts continus potentiels et nous passerons à la résolution dans les 24 heures. Merci encore pour votre patience. RÉPONSE 28 août 2026 11 h 05 HAE Résolue - Bonjour, Après une surveillance des dernières 24 heures, nous sommes convaincus que la solution en place fonctionne comme prévu et nous n'anticipons aucun autre impact pour nos clients. Merci encore pour votre patience.

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1. 7 août 2026 à 23:04 UTCresolved

   August 6, 2026 1:56PM EDT Identified - Good afternoon, REPAY clients may be experiencing issues with reporting dashboards. This issue does NOT impact payment processing. We have identified the issue and are working to remediate immediately. Thank you for you continued patience while we work to resolve the issue. We will post additional updates as they become available. Thank you, August 6, 2026 2:53PM EDT Monitoring - Good afternoon, We have updated the reporting instances and expect delivery to be on schedule effective immediately. As always, please reach out to our standard REPAY servicing channels if you continue to experience issues. We will continue to monitor to ensure things are working properly. Thank you again for your patience. August 7, 2026 7:04PM EDT Resolved - Good afternoon, Based on continued monitoring, we have seen no additional reporting issues at this time and will be resolving the incident. As always, if you experience any service-related issues, please reach out to REPAY through the standard customer service channels. Thank you again for your patience. REPAY

1. 28 juillet 2026 à 15:54 UTCresolved

   28 juillet, 2026 10h43 HAE Enquête - REPAY étudie actuellement une question qui affecte la disponibilité de certains tableaux de bord de rapports qui reposent sur des données en temps réel. Les clients peuvent éprouver des difficultés à accéder à certains rapports de rapprochement. Cette question se limite à la déclaration et n'a pas d'incidence sur le traitement des transactions, le traitement des paiements, le financement ou d'autres services de REPAY. Notre équipe étudie activement la question et fournira des mises à jour supplémentaires à mesure que de plus amples renseignements seront disponibles. 28 juillet, 2026 11:54 HAE Résolue - La question de la disponibilité de certains tableaux de bord a été résolue. Notre équipe a identifié la cause fondamentale, mis en œuvre les mises à jour nécessaires du système et validé que les services de rapport ont été entièrement rétablis. Pendant l'incident, certains clients ont peut-être éprouvé des difficultés à accéder aux tableaux de bord qui reposent sur des données en temps réel. Cette question se limitait à la fonctionnalité de déclaration et n'avait aucune incidence sur le traitement des transactions, le traitement des paiements, le financement ou d'autres services de REPAY. Nous continuerons de surveiller l'environnement pour assurer une stabilité continue. Merci de votre patience pendant que nous avons travaillé à résoudre ce problème.

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1. 21 juillet 2026 à 17:26 UTCresolved

   21 juillet 2026 2:23HAE Surveillance - A partir de minuit EST, REPAY a remarqué des problèmes de connexion avec la plate-forme Lift qui peuvent avoir causé des défaillances de paiement intermittentes. Nous sommes conscients du problème, nous l'avons résolu et nous continuerons de le surveiller pendant les 12 prochaines heures. Si vous continuez à avoir des problèmes avec les clients, veuillez communiquer avec REPAY par l'intermédiaire de vos canaux de soutien standard. Merci de votre patience. 21 juillet 2026 1:26PM EDT résolu - Bonjour, Après avoir surveillé l'incident pendant les 12 dernières heures, nous sommes convaincus que le problème a été résolu. Si vous avez des problèmes de traitement (ou autre technique), veuillez contacter REPAY par vos canaux d'entretien standard. Merci encore pour votre patience. RÉPONSE

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1. 20 juin 2026 à 17:00 UTCresolved

   May 13, 2026 1:08PM EDT Scheduled - The REPAY technology team will be updating the IP addresses for file transfers (e.g., SFTP, FTP, HTTPS) associated with IPayX/Careview/Xprspay applications. The change is planned for June 20, 2026. Clients who use these applications should whitelist the following IP addresses by this date: REPAY Production Egress IPs 18.208.68.122 3.219.110.117 3.232.90.186 34.196.197.195 18.209.142.135 3.209.171.138 34.236.239.57 35.82.176.206 44.236.158.59 54.185.243.25 54.212.18.82 35.165.239.164 54.189.204.1 54.218.137.144 June 20, 2026 12:00PM EDT Active - The REPAY technology team will be updating the IP addresses for file transfers (e.g., SFTP, FTP, HTTPS) associated with IPayX/Careview/Xprspay applications. The change is planned for June 20, 2026. Clients who use these applications should whitelist the following IP addresses by this date: REPAY Production Egress IPs 18.208.68.122 3.219.110.117 3.232.90.186 34.196.197.195 18.209.142.135 3.209.171.138 34.236.239.57 35.82.176.206 44.236.158.59 54.185.243.25 54.212.18.82 35.165.239.164 54.189.204.1 54.218.137.144 June 20, 2026 1:00PM EDT Completed - The REPAY technology team will be updating the IP addresses for file transfers (e.g., SFTP, FTP, HTTPS) associated with IPayX/Careview/Xprspay applications. The change is planned for June 20, 2026. Clients who use these applications should whitelist the following IP addresses by this date: REPAY Production Egress IPs 18.208.68.122 3.219.110.117 3.232.90.186 34.196.197.195 18.209.142.135 3.209.171.138 34.236.239.57 35.82.176.206 44.236.158.59 54.185.243.25 54.212.18.82 35.165.239.164 54.189.204.1 54.218.137.144

1. 12 juin 2026 à 21:46 UTCresolved

   June 12, 2026 11:09AM EDT Identified - We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing. June 12, 2026 11:42AM EDT Monitoring - The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience. June 12, 2026 5:46PM EDT Resolved - We wanted to provide an update regarding the recent transaction processing issue impacting a subset of Mastercard debit card transactions. We have confirmed that the issue has been resolved and transactions are now processing as expected. We appreciate your patience while this was addressed. If you have any questions or continue to experience issues processing Mastercard debit card transactions, please contact Customer Service at 877-607-5468 for assistance.

1. 4 juin 2026 à 14:56 UTCresolved

   June 3, 2026 11:19AM EDT Investigating - Investigating: We are aware of an issue causing delays in funding. Transaction processing is not affected and continues to function normally. Our technical teams are actively investigating and working toward resolution. June 3, 2026 1:51PM EDT Identified - Our team has identified the root cause of the funding delay and is actively working to resolve the issue and process the affected files. We appreciate your patience and will continue to provide updates as progress is made. June 4, 2026 10:56AM EDT Resolved - We wanted to provide an update regarding the recent funding delay. We have confirmed that the issue has been resolved and merchants should now begin seeing their deposits as expected. We appreciate your patience while this was addressed. If you have any questions or continue to experience any issues, please contact Customer Service at 877-607-5468 for assistance.

1. 1 juin 2026 à 20:21 UTCresolved

   May 12, 2026 1:24PM EDT Identified - We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available. May 12, 2026 2:57PM EDT Monitoring - We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience! June 1, 2026 4:21PM EDT Resolved - This incident was resolved on May 13th.

1. 11 mai 2026 à 14:45 UTCresolved

   May 8, 2026 11:30AM EDT Investigating - We are aware of some clients experiencing issues when trying to access the REPAY Gateway for batch reporting and, in some cases, payment processing. This has been escalated and we are currently working to resolve these issues and will provide updates as they become available. Thank you for patience. We apologize for the inconvenience." May 8, 2026 12:41PM EDT Monitoring - UPDATE: We have identified and remediated the issue and will continue to monitor. May 11, 2026 10:45AM EDT Resolved - Good morning - at this time we have concluded our monitoring and will be closing the incident as resolved. Thank you again for your patience.

1. 10 mai 2026 à 03:00 UTCresolved

   April 24, 2026 3:01PM EDT Scheduled - On Saturday, May 9, 2026, beginning at 9:00 PM EST and lasting up to two hours, the REPAY technology team will perform a maintenance release impacting select features within our Channels platform. During this window, some users may experience intermittent unavailability or degraded performance when using Real Time Account Lookup, eCash barcodes, and Emulator integration. We do not expect a full Channels outage, but these features may be unavailable for up to 30 minutes within the maintenance window. May 9, 2026 9:00PM EDT Active - On Saturday, May 9, 2026, beginning at 9:00 PM EST and lasting up to two hours, the REPAY technology team will perform a maintenance release impacting select features within our Channels platform. During this window, some users may experience intermittent unavailability or degraded performance when using Real Time Account Lookup, eCash barcodes, and Emulator integration. We do not expect a full Channels outage, but these features may be unavailable for up to 30 minutes within the maintenance window. May 9, 2026 11:00PM EDT Completed - Scheduled maintenance is complete.

1. 30 avril 2026 à 13:07 UTCresolved

   April 20, 2026 4:19PM EDT Investigating - We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions. We continue to research and will provide additional updates as they become available. April 21, 2026 9:13AM EDT Identified - Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards. Previously verified cards should still be accepted and processed correctly. We continue to work with our 3rd party to provide a resolution. April 22, 2026 12:19PM EDT Identified - UPDATE: REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants. This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all. This update does NOT apply to any US based merchant. April 24, 2026 1:30PM EDT Monitoring - We have worked with our 3rd party provider to resolve the issue, but will continue to monitor through the weekend. Thank you, once again, for your continued patience. April 30, 2026 9:07AM EDT Resolved - Good morning - We have monitored the previously implemented solution for several days now and have found it to be working successfully. We are moving this item to resolved. As always, if you see anything unusual, please reach out to our Customer Service team or your Customer Success Manager. Thank you for your continued patience.

1. 19 avril 2026 à 02:00 UTCresolved

   March 19, 2026 5:53PM EDT Scheduled - On Saturday April 18, 2026, beginning at 9:00 pm EST and lasting up to one hour, the REPAY technology team will perform maintenance in the database environment supporting our Channels platform. We anticipate that Channels will be unavailable for approximately 30 minutes during this window. April 18, 2026 9:00PM EDT Active - On Saturday April 18, 2026, beginning at 9:00 pm EST and lasting up to one hour, the REPAY technology team will perform maintenance in the database environment supporting our Channels platform. We anticipate that Channels will be unavailable for no more than five minutes during this window. April 18, 2026 10:00PM EDT Completed - The REPAY technology team has completed the maintenance in the database environment supporting our Channels platform. Services are now running as usual.

1. 31 mars 2026 à 20:19 UTCresolved

   March 31, 2026 12:28PM EDT Monitoring - REPAY is aware of a system issue causing intermittent outages. While we are seeing our systems recovering at this point, we will continue to monitor and provide updates as they become available. March 31, 2026 1:01PM EDT Resolved - UPDATE: This issue has been fully resolved. If you experience any additional issues or have additional concerns, please reach out to our Customer Service group through traditional channels. Thank you and, once again, we're terribly sorry for any inconvenience. March 31, 2026 1:12PM EDT Investigating - UPDATE: We are aware customers may once again be experiencing issues and are currently investigating. We apologize for the inconvenience and will provide additional updates as they come. March 31, 2026 1:58PM EDT Monitoring - UPDATE: Thank you for your continued patience. We have identified and addressed the current issue. We will continue to monitor services throughout the day. March 31, 2026 4:19PM EDT Resolved - UPDATE: We have monitored and now feel confident to move this incident from monitoring to resolved. Once again, we apologize for the inconvenience and thank you for your continued patience.