16 Reservio incidents · janvier 2022 — official updates, affected components, duration and resolution details.
We're investigating reports of slow loading and intermittent errors on booking pages. Visitors may have trouble opening a booking page or completing a booking. Managing bookings from the business app may also be affected.
We are currently experiencing an infrastructure disruption at our infrastructure provider and some payment-related features are currently unavailable, including payment processing. We are actively working on restoring full functionality and will provide another update as soon as we have progress. Estimated time to resolution: within 1 hour. We apologize for the inconvenience and appreciate your patience.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are aware of an issue affecting our login and signup pages. Cloudflare Turnstile, which secures these pages, is currently experiencing downtime or limited availability. This may cause some login or signup attempts to fail. What this means for you: - You may encounter errors when trying to log in or create an account - If you see an error, please wait a few minutes and try again - We are monitoring the situation and will restore full service as soon as possible Alternative solution: - In the meantime, please use our Reservio Business Android/iOS app as an alternative. We apologize for the inconvenience and appreciate your patience. We will update you once the issue is resolved.
The login and signup issue has been resolved. Cloudflare Turnstile is back online, and authentication is working normally. You can now log in and create accounts as usual.
Unfortunately, our data server provider was attacked by a DDoS attack resulting in non-functioned products like Business App, Booking Website, and our API. We are apologizing for any inconvenience caused.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Unfortunately, we have been experiencing a small infrastructure problem with our API. You could have experienced issues with login, reservation creation, or the long loading time of the website. We are apologizing for any inconvenience caused and we have resolved the issue and taken precautions and steps to prevent this to happen in the future.
Our data center is currently experiencing DDoS attack (a malicious attempt to disrupt the normal traffic of a targeted server). Our engineering team is already investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Unfortunately, our data server provider was attacked by a DDoS attack resulting in non-functioned products like the Login page, Booking Website, and our API. You could have experienced a long loading time or error screens. We are apologizing for any inconvenience caused.
Unfortunately, we were experiencing an elevated level of API errors and infrastructure problems with servers from our provider. This outage affected three of our products - Reservio Mobile App, the Booking Website, and the API. To prevent this from happening again in the future, we took precautions and steps such as better monitoring and alerting system, to ensure a stable workflow of the products. We are apologizing for any caused inconveniences.
We were experiencing issues with our server hosting provider. Due to their hardware problem, you could have experienced slowness of the website, loading issues, or login issues. We are apologizing for the inconveniences caused and everything should be back to normal.
Message type: E - Error Message text: Unexpected maintenance plan - Reservio Homepage Due to this maintenance, you could have experienced issues with login to your account, slowness of the website, or loading issues. We are apologizing for the inconvenience and everything should be back in normal.
We were experiencing issues with our server hosting provider. Due to their hardware problem, you could have experienced slowness of the website, loading issues, or login issues. We are apologizing for the inconveniences caused and everything should be back to normal.
Our data processing infrastructure was running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be working without any issues.
We are sorry, but we are experiencing issues with our website. You may experience issues with the loading of the website, login, or website itself. We are apologizing for the inconvenience.
We have identified the root of the issue. According to the information from our server hosting provider, there is, unfortunately, a DDoS attack on the servers. They're trying to solve it as soon as possible. We are apologizing for the inconvenience and thank you for your patience.
Thank you for your patience, everything should be stable now and back online. However, we are still monitoring the issue regarding the attack.
This incident has been resolved.
We were experiencing issues with our server hosting provider. Due to their hardware problem, you could have experienced slowness of the website, loading issues, or login issues. We are apologizing for the inconveniences caused and everything should be back in normal.
Unfortunately, due to the small glitch in our server hosting provider, we were experiencing a small outage of our services. The whole incident lasted only 1 minute. You could have experienced slow loading of the website, or issues with the login. We apologize for the inconvenience caused.