Historique des pannes de Revenera

1. 8 septembre 2026 à 14:28 UTCinvestigating

   We are currently experiencing an issue with FlexNet Operations ALM/LLM Cloud Device Activation Service Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. 8 septembre 2026 à 15:00 UTCinvestigating

   We are continuing to investigate the issue and will provide further updates as soon as more information becomes available.

3. 8 septembre 2026 à 15:24 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 8 septembre 2026 à 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8 septembre 2026 à 18:47 UTCresolved

   We have not seen any recurrence of the problem and and are resolving the incident. Please reach out to our Support team if you are still experiencing any issues.

1. 26 août 2026 à 13:42 UTCinvestigating

   We are experiencing an intermittent issue with loading FNO Analytics. The following services may be impacted at this time: - FlexNet Operations Analytics We are currently experiencing intermittent issues with FNO Analytics loading and performance. Our investigation indicates this is related to an ongoing service disruption affecting Microsoft Fabric, a third-party vendor service utilized by Revenera. Our team is actively monitoring the situation and working with Microsoft to track the resolution of the underlying issue. During this time, users may experience delays, errors, or intermittent failures when accessing FNO Analytics. For additional information on the vendor service status, please refer to the https://support.fabric.microsoft.com/support/. We will continue to provide updates as more information becomes available.

2. 26 août 2026 à 14:57 UTCidentified

   We are following up with our vendor for a confirmed resolution timeline. We will continue to provide updates as more information becomes available. For additional information on the vendor service status, please refer to the Microsoft Fabric Status page

3. 26 août 2026 à 15:28 UTCmonitoring

   The issue has been resolved and FNO Analytics is now accessible in the UAT and Production environments. We are currently monitoring our application. Should you continue to experience issues, please contact our Revenera Support Team

4. 26 août 2026 à 16:32 UTCresolved

   This incident has been resolved.

1. 20 août 2026 à 13:37 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Cloud Licensing Service in the following UAT environments: UAT [NAM1] Functionality impacted by this outage includes, but may not be limited to, the following: -Cloud Licensing Service instance creation and provisioning -License activation from Cloud License Servers -View latest served device usage Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 20 août 2026 à 16:52 UTCinvestigating

   We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

3. 20 août 2026 à 16:53 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 20 août 2026 à 19:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 20 août 2026 à 20:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 21 août 2026 à 04:19 UTCresolved

   This incident has been resolved.

1. 17 août 2026 à 06:08 UTCinvestigating

   We are currently investigating this issue.

2. 17 août 2026 à 06:33 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 août 2026 à 07:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 août 2026 à 09:23 UTCresolved

   This incident has been resolved.

1. 13 août 2026 à 22:04 UTCinvestigating

   We are currently experiencing an issue with Device activation service in the Production NAM 2 environment. Currently device creation or Device activation from the UI or APIs failing with 404 error. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. 13 août 2026 à 23:13 UTCmonitoring

   Performance appears to now be back to normal levels. We are monitoring to ensure performance remains steady.

3. 14 août 2026 à 01:20 UTCresolved

   This incident has been resolved.

1. 12 août 2026 à 15:49 UTCinvestigating

   Nous rencontrons actuellement des problèmes avec le site de documentation Revenera (https://docs.revenera.com/) qui peuvent entraîner un accès intermittent ou des difficultés à charger la documentation pour certains utilisateurs. Notre équipe informatique étudie activement la question et s'emploie à rétablir un accès cohérent. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles. Si vous avez besoin d'urgence de la documentation du produit Revenera, veuillez contacter le support technique Revenera.

2. 17 août 2026 à 20:40 UTCresolved

   This incident is resolved. If you encounter issues accessing Revenera product documentation, please contact Revenera Technical Support for assistance.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 juillet 2026 à 14:33 UTCinvestigating

   Nous sommes actuellement confrontés à un problème affectant la fonctionnalité d'Utilisation Intelligence Custom Events, en particulier la vue des événements personnalisés récents et les téléchargements des archives des événements personnalisés. Notre équipe enquête activement et travaille à résoudre le problème. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 27 juillet 2026 à 17:16 UTCidentified

   La question touchant la vue des événements personnalisés récents et la possibilité de télécharger les archives des événements personnalisés a été résolue. Bien que la collecte de données reste inchangée, la génération d'archives d'événements personnalisés a été temporairement interrompue jusqu'à ce que nous ayons terminé les améliorations du serveur. Nous fournirons une mise à jour une fois ces améliorations terminées et la génération d'archives a repris.

3. 28 juillet 2026 à 16:56 UTCidentified

   Nous continuons à travailler sur les améliorations du serveur et partagerons des informations supplémentaires dès qu'elles seront disponibles.

4. 5 août 2026 à 05:35 UTCresolved

   The team has resolved the issue and restored all affected services. All services continue to perform as expected, and the environment remains stable. If you encounter any issues, please contact Revenera Technical Support for assistance.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 15:54 UTCinvestigating

   Nous rencontrons actuellement un problème intermittent avec le service d'activation de périphériques ALM/LLM Cloud de FlexNet dans l'environnement PROD NAM2. Notre équipe étudie activement la question et s'emploie à identifier la cause profonde. Nous fournirons d'autres mises à jour dès que des renseignements supplémentaires seront disponibles. Merci de votre patience et de votre compréhension.

2. 22 juillet 2026 à 16:06 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 22 juillet 2026 à 17:27 UTCinvestigating

   Nous continuons d'enquêter sur cette question. Nous fournirons d'autres mises à jour dès que des renseignements supplémentaires seront disponibles. Merci de votre patience et de votre compréhension.

4. 22 juillet 2026 à 18:52 UTCmonitoring

   Nous pensons avoir résolu le problème et sommes en train de le surveiller. Nous fournirons des mises à jour dès que de plus amples renseignements seront disponibles.

5. 22 juillet 2026 à 22:26 UTCresolved

   Notre surveillance n'a trouvé aucun signe de la question et nous pensons qu'elle est maintenant résolue.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 mai 2026 à 06:37 UTCinvestigating

   We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologise for the inconvenience.

2. 27 mai 2026 à 07:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 mai 2026 à 10:34 UTCresolved

   This incident has been resolved.

1. 22 avril 2026 à 10:57 UTCinvestigating

   We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

2. 22 avril 2026 à 12:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 avril 2026 à 12:48 UTCmonitoring

   A fix has been implemented and our initial monitoring shows scheduled reports are being sent out. We are monitoring the application to ensure the fix remains stable.

4. 22 avril 2026 à 18:20 UTCresolved

   This incident has been resolved.

1. 17 avril 2026 à 13:36 UTCinvestigating

   Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

2. 17 avril 2026 à 15:11 UTCidentified

   The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.

3. 17 avril 2026 à 15:30 UTCresolved

   The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

1. 16 avril 2026 à 16:44 UTCidentified

   Update: Clarification on Scope of UTF‑8 Character Impact In addition to email‑related issues previously reported, some customers may experience issues when creating users or accounts with non‑English (UTF‑8) characters via the application user interface. Specifically: - The issue only impacts users and accounts created or edited via the UI. - API‑based creation and updates are not affected. - Records created via the UI with non‑English characters may display incorrectly. - Data exports or extracts that include these UI‑created records may contain corrupted character data. The fix currently being prepared for deployment will prevent new occurrences of this issue. However, downstream processing of data that was already created with corrupted characters will not automatically correct that data, and any previously corrupted values in extracts will persist unless the source records are updated after the fix is applied. Next Steps: - The validated fix corrects character handling across email processing, account and user creation. - Deployment remains the top priority due to business and data integrity impact. - We will update this status page once deployment is complete. Workarounds: Until the fix is deployed, customers are advised to: - Avoid using non‑English characters when creating or modifying email templates, users or accounts through the UI, where possible. - Use API‑based processes if UTF‑8 characters are required. We recognize the impact this has caused and appreciate your patience as we work to fully resolve the issue.

2. 16 avril 2026 à 18:15 UTCidentified

   We are continuing to work on a fix for this issue.

3. 17 avril 2026 à 16:07 UTCidentified

   Fix Deployed to User Acceptance Testing (UAT) The fix addressing the UTF‑8 character handling issue has now been successfully deployed to the User Acceptance Testing (UAT) environment. Our validation and functional testing in UAT have completed successfully. We are currently monitoring the behavior of the fix in this environment to ensure stability and confirm there are no unintended side effects. Next Steps Continued monitoring in the UAT environment is in progress. Pending final verification, we are planning a production deployment on Monday, April 20. We will update this status page once the fix is deployed to Production or if timelines change. Important Note As previously communicated, this fix prevents new occurrences of UTF‑8 character corruption. Any data that was already created with corrupted characters prior to the fix will not be automatically corrected and will require updates to the source records after deployment. We appreciate your patience and will continue to share updates as we move toward full resolution.

4. 20 avril 2026 à 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 20 avril 2026 à 14:11 UTCresolved

   This incident has been resolved.

1. 9 avril 2026 à 13:30 UTCinvestigating

   We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support .

2. 9 avril 2026 à 16:51 UTCresolved

   The Reporter data refresh has completed successfully.

1. 8 avril 2026 à 18:47 UTCinvestigating

   We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is not affected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support .

2. 8 avril 2026 à 19:16 UTCresolved

   The Reporter data refresh has completed successfully.

1. 2 avril 2026 à 14:41 UTCmonitoring

   We experienced intermittent access issues in the FlexNet Operations ALM/LLM Production (NAM) environment that affected access to the ALM/LLM portals. The issue has been resolved, and we are monitoring to ensure continued stability.

2. 2 avril 2026 à 17:12 UTCresolved

   FlexNet Operations ALM/LLM remains stable in the Production (NAM) environments, and no further issues have been observed. This incident is now resolved. If you experience any issues, please open a support ticket with Revenera Technical Support.

1. 23 mars 2026 à 18:09 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Device Activation Service in the Production environments NAM2. Functionality impacted by this outage includes, but may not be limited to, the following: -Device creation and activation -View device or device related details -Device lifecycle activities Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 23 mars 2026 à 18:49 UTCmonitoring

   Our team has identified the cause of the issue and a fix has been implemented. We have verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

3. 23 mars 2026 à 21:16 UTCresolved

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

1. 22 janvier 2026 à 18:35 UTCinvestigating

   We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. 22 janvier 2026 à 19:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 janvier 2026 à 19:45 UTCidentified

   Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.

4. 22 janvier 2026 à 19:57 UTCmonitoring

   A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

5. 22 janvier 2026 à 23:51 UTCresolved

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

1. 2 janvier 2026 à 16:56 UTCinvestigating

   We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home

2. 5 janvier 2026 à 17:15 UTCidentified

   We’ve identified a potential fix for the issue and are currently implementing it. Our team is actively working to resolve the problem and will provide another update once the fix has been fully applied and verified. Thank you for your patience.

3. 6 janvier 2026 à 19:05 UTCidentified

   Our team continues to work diligently to implement the identified fix and making progress toward full resolution. We’ll continue to share updates as work advances. Thank you for your continued patience.

4. 8 janvier 2026 à 15:18 UTCmonitoring

   A fix has been deployed and all affected services are operational. We will continue to monitoring these services for any issues.

5. 13 janvier 2026 à 16:14 UTCresolved

   Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

1. 2 décembre 2025 à 19:59 UTCinvestigating

   We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

2. 2 décembre 2025 à 20:33 UTCmonitoring

   A fix has been implemented and emails have resumed processing. We will continue to monitor the service to ensure all emails processed completely and no further issues occur.

3. 3 décembre 2025 à 06:27 UTCmonitoring

   We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.

4. 3 décembre 2025 à 08:36 UTCresolved

   This incident has been resolved.

1. 27 novembre 2025 à 01:42 UTCinvestigating

   The FlexNet Operations Data Access API service are currently unavailable. We are investigating the problem and working to restore the service.

2. 27 novembre 2025 à 01:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 novembre 2025 à 01:59 UTCmonitoring

   We have identified a fix and restored the Data Access API service. We are monitoring the service to ensure it remains available.

4. 27 novembre 2025 à 02:57 UTCresolved

   Our monitoring has not found any problems and the FlexNet Operations Data access APIs are working normally. We consider the issue resolved.