Historique des pannes de Routable

1. 1 septembre 2026 à 21:48 UTCinvestigating

   Nous constatons une augmentation des erreurs en raison d'une panne Quickbooks Online. Cela affecte principalement les espaces de travail reliés à QBO.

2. 2 septembre 2026 à 03:03 UTCmonitoring

   Nous voyons maintenant la plupart des requêtes QuickBooks en ligne réussir. Nous continuerons de surveiller.

3. 2 septembre 2026 à 03:36 UTCresolved

   L'incident de QuickBooks Online (https://status.quickbooks.intuit.com/incidents/vkntw55njz2z) n'est toujours pas résolu, mais nous avons observé des taux de succès constants dans les demandes à QBO. Nous continuerons de surveiller toute régression.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 17:19 UTCidentified

   Nous voyons des taux d'erreur élevés avec notre fournisseur de paiement. Ils enquêtent actuellement.

2. 13 juillet 2026 à 17:58 UTCmonitoring

   Notre fournisseur a mis en place un correctif, et nous voyons des transactions réussies. Nous surveillons et enquêtons sur les créances impayées.

3. 13 juillet 2026 à 20:02 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 mai 2026 à 17:37 UTCmonitoring

   The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.

2. 14 mai 2026 à 18:48 UTCresolved

   This incident has been resolved.

1. 3 avril 2026 à 16:26 UTCidentified

   An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

2. 7 avril 2026 à 16:30 UTCresolved

   Our provider has resolved their issues, and sandbox international payables are working as expected now.

1. 25 mars 2026 à 15:55 UTCinvestigating

   We are investigating a rise in error rates and timeouts to our production application systems.

2. 25 mars 2026 à 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 mars 2026 à 19:15 UTCresolved

   This incident has been resolved.

1. 4 décembre 2025 à 18:54 UTCinvestigating

   We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

2. 4 décembre 2025 à 18:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 décembre 2025 à 19:09 UTCmonitoring

   The issue has been resolved and we are monitoring.

4. 4 décembre 2025 à 20:17 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 14:08 UTCidentified

   We are seeing an increase in payment processing failures due to an outage affecting our providers.

2. 18 novembre 2025 à 14:40 UTCidentified

   We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

3. 18 novembre 2025 à 14:58 UTCmonitoring

   Cloudflare has implemented a fix. We will continue to monitor systems.

4. 18 novembre 2025 à 18:34 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 18:47 UTCidentified

   We are seeing an increase in payment processing failures due to an outage affecting our providers.

2. 20 octobre 2025 à 23:24 UTCmonitoring

   We are seeing higher levels of success and will keep monitoring as providers report improved service.

3. 21 octobre 2025 à 17:28 UTCresolved

   This incident has been resolved.

1. 16 juillet 2025 à 18:37 UTCinvestigating

   We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.

2. 16 juillet 2025 à 18:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 juillet 2025 à 19:00 UTCidentified

   We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue.

4. 16 juillet 2025 à 19:29 UTCmonitoring

   Performance has been restored to normal levels, and we continue to monitor the services.

5. 16 juillet 2025 à 22:16 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 16 juillet 2025 à 22:16 UTCresolved

   We have deployed a change to further improve responsiveness, and this incident is now complete.

1. 14 mai 2025 à 16:52 UTCinvestigating

   Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

2. 14 mai 2025 à 18:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 mai 2025 à 18:36 UTCresolved

   Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!

1. 7 mai 2025 à 01:09 UTCinvestigating

   We have a fix and are rolling it out momentarily.

2. 7 mai 2025 à 01:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 mai 2025 à 01:40 UTCresolved

   A fix has been deployed.

1. 21 mars 2025 à 21:49 UTCinvestigating

   Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

2. 21 mars 2025 à 23:01 UTCmonitoring

   The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

3. 21 mars 2025 à 23:35 UTCresolved

   This incident has been resolved.

1. 14 mars 2025 à 18:05 UTCmonitoring

   There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

2. 14 mars 2025 à 18:25 UTCresolved

   We have confirmed that all systems are behaving as expected.

1. 3 février 2025 à 18:34 UTCresolved

   We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

1. 4 décembre 2024 à 20:29 UTCinvestigating

   We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

2. 4 décembre 2024 à 22:55 UTCresolved

   This incident has been resolved.

1. 17 juin 2024 à 17:56 UTCresolved

   We had a brief rise in error rates and timeouts to our production application systems. This was resolved in roughly 8 minutes, and we will continue to monitor.

1. 27 avril 2024 à 16:03 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 27 avril 2024 à 17:10 UTCidentified

   We have reduced the error rate to the UI application, but we have disabled the API temporarily while we work on restoring system health.

3. 27 avril 2024 à 18:30 UTCmonitoring

   Performance in our database is improving and the UI and API are responding quickly now. We will continue to monitor.

4. 27 avril 2024 à 19:39 UTCresolved

   The service continues to operate as expected and all errors and latency has subsided.

1. 15 mars 2024 à 16:22 UTCinvestigating

   We are seeing increased errors from Quickbooks Online which is experiencing their own internal outage. We will continue to investigate and provide reconnection support when Quickbooks Online restores service.

2. 15 mars 2024 à 20:22 UTCmonitoring

   Quickbooks Online appears to have resolved their outage. We will continue to monitor connections. Please try to reconnect to Quickbooks Online in your Routable integration settings. We're happy to help if you encounter difficulties: feel free to reach out to support!

3. 16 mars 2024 à 00:06 UTCresolved

   This event has been resolved. If you need help reconnecting Quickbooks Online, please don't hesitate to reach out.

1. 29 janvier 2024 à 21:19 UTCinvestigating

   We are seeing a number of payables that are taking longer to be created than normal, and we are investigating.

2. 29 janvier 2024 à 21:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 29 janvier 2024 à 21:34 UTCmonitoring

   Payables are now processing quickly, and we are monitoring the service.

4. 30 janvier 2024 à 00:55 UTCresolved

   All tasks are operating smoothly.

1. 25 janvier 2024 à 22:16 UTCinvestigating

   We are seeing significant delays in a small percentage of newly created payments and are investigating the issue.

2. 25 janvier 2024 à 23:19 UTCmonitoring

   We have replaced a node in our infrastructure that was causing issues and all processes are running smoothly. We will continue to monitor to make sure everything is executing correctly.

3. 26 janvier 2024 à 00:04 UTCresolved

   The payment creation system is operating smoothly.