Historique des pannes de Schoolmint

1. 21 juillet 2026 à 14:34 UTCinvestigating

   Nous rencontrons actuellement des problèmes avec l'application mobile Schoolrunner, où les utilisateurs peuvent voir un message "Error Loading". Soyez assuré que notre équipe d'ingénieurs travaille activement sur une solution. Nous vous tiendrons à jour et partagerons plus d'informations dès qu'il sera disponible. Merci de votre patience!

2. 21 juillet 2026 à 18:56 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 21 juillet 2026 à 18:58 UTCmonitoring

   Le problème a été identifié et nous testons actuellement la solution.

4. 22 juillet 2026 à 18:33 UTCmonitoring

   Un correctif pour l'application Schoolrunner a été publié pour les appareils Android. La correction pour les appareils iOS est en cours.

5. 23 juillet 2026 à 15:02 UTCresolved

   Une correction a été implémentée pour l'application Schoolrunner sur iOS. Merci de votre patience!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 février 2026 à 18:42 UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 27 février 2026 à 18:07 UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 4 mars 2026 à 21:31 UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 5 mars 2026 à 03:27 UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 4 février 2026 à 16:12 UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 4 février 2026 à 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 février 2026 à 16:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 février 2026 à 19:16 UTCresolved

   This incident has been resolved.

1. 27 octobre 2025 à 17:00 UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 28 octobre 2025 à 16:35 UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 28 octobre 2025 à 16:36 UTCresolved

   This incident has been resolved.

1. 7 octobre 2024 à 21:37 UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 4 octobre 2024 à 16:39 UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 26 septembre 2024 à 17:23 UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 20 février 2024 à 20:15 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 février 2024 à 20:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 février 2024 à 23:11 UTCresolved

   This incident has been resolved.

1. 15 février 2024 à 15:59 UTCinvestigating

   We are currently investigating this issue.

2. 15 février 2024 à 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 février 2024 à 16:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 15 février 2024 à 18:21 UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 15 février 2024 à 19:31 UTCresolved

   This incident has been resolved.

1. 26 octobre 2023 à 17:47 UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 26 octobre 2023 à 20:55 UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 30 août 2023 à 16:38 UTCinvestigating

   We are currently investigating this issue.

2. 30 août 2023 à 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 août 2023 à 17:24 UTCresolved

   This incident has been resolved.

1. 12 juillet 2023 à 13:49 UTCinvestigating

   We are currently investigating this issue.

2. 12 juillet 2023 à 15:28 UTCresolved

   This incident has been resolved.

1. 12 juillet 2023 à 00:37 UTCinvestigating

   We are currently investigating this issue.

2. 12 juillet 2023 à 02:34 UTCresolved

   This incident has been resolved.

1. 30 mai 2023 à 16:21 UTCinvestigating

   We are currently investigating this issue.

2. 30 mai 2023 à 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mai 2023 à 19:42 UTCresolved

   This incident has been resolved.

1. 24 mars 2023 à 17:33 UTCinvestigating

   We are currently investigating this issue.

2. 24 mars 2023 à 20:23 UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 24 mars 2023 à 21:20 UTCresolved

   This incident has been resolved.

1. 27 janvier 2023 à 00:07 UTCinvestigating

   We are currently investigating this issue.

2. 27 janvier 2023 à 01:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 janvier 2023 à 01:25 UTCresolved

   This incident has been resolved.

1. 23 janvier 2023 à 19:26 UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 24 janvier 2023 à 03:26 UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 27 octobre 2022 à 23:33 UTCinvestigating

   We are currently investigating this issue.

2. 27 octobre 2022 à 23:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 octobre 2022 à 23:34 UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 1 août 2022 à 21:50 UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 1 août 2022 à 23:19 UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2 août 2022 à 00:41 UTCresolved

   This incident has been resolved.

1. 6 juin 2022 à 19:02 UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 6 juin 2022 à 20:31 UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.