Historique des pannes de Screencastify

1. 14 septembre 2026 à 18:46 UTCidentified

   Nous avons identifié un problème où certains utilisateurs peuvent recevoir un message d'autorisation bloqué : Erreur d'autorisation lors d'une tentative d'accès à Screencastify ou d'accorder des permissions Google Drive. Notre équipe d'ingénierie a identifié la cause et travaille à une résolution permanente. Solution : Les utilisateurs touchés peuvent restaurer l'accès en supprimant Screencastify de leurs connexions Google Account et en reconnectant leur compte : Visitez votre compte Google et naviguez vers Sécurité → Vos connexions aux applications et services tiers. Sélectionnez Screencastify et choisissez Supprimer toutes les connexions ou Supprimer l'accès. Retour à Screencastify et sélectionnez Connexion avec Google. Sélectionnez votre compte Google et acceptez les invitations à restaurer l'accès. Nous fournirons des mises à jour supplémentaires ici alors que notre équipe d'ingénierie travaille vers une résolution permanente.

2. 16 septembre 2026 à 15:52 UTCmonitoring

   Notre équipe d'ingénierie a déployé un correctif permanent pour le problème d'autorisation Google et nous surveillons les résultats. Dans le cadre de la résolution, les utilisateurs touchés peuvent avoir besoin de actualiser leurs autorisations Google Drive. Si vous êtes invité à reconnecter ou à réautoriser Screencastify, veuillez vous connecter avec Google et accepter les autorisations demandées. Si vous continuez à recevoir un message "Autorisation bloquée: Erreur d'autorisation, supprimez Screencastify de vos connexions Google Account et reconnectez: 1. Naviguez vers Google Account → Sécurité → Vos connexions à des applications et services tiers. 2. Sélectionnez Screencastify et choisissez Supprimer toutes les connexions ou Supprimer l'accès. 3. Revenez à Screencastify et sélectionnez Connexion avec Google. 4. Sélectionnez votre compte Google et acceptez les invitations à restaurer l'accès. Les vidéos stockées dans Google Drive peuvent également être temporairement indisponibles pour la lecture jusqu'à ce que le propriétaire de la vidéo ait signé et restauré leurs permissions Drive. Nous continuerons à surveiller tout impact restant.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 septembre 2026 à 17:27 UTCinvestigating

   Nous enquêtons sur un problème où la webcam peut ne pas apparaître comme prévu lors du démarrage d'un enregistrement plein écran. Notre équipe travaille activement à identifier et à résoudre le problème. Solution : Si votre webcam n'apparaît pas, ouvrez les outils de dessin, éteignez la caméra, puis allumez-la. La webcam devrait alors s'afficher comme prévu. Nous fournirons ici des mises à jour supplémentaires dès qu'elles seront disponibles.

2. 15 septembre 2026 à 17:42 UTCidentified

   Notre équipe a identifié une solution pour le problème, ce qui a empêché la webcam d'apparaître lors des enregistrements en plein écran. Nous fournirons une autre mise à jour une fois que la correction a été publiée.

3. 16 septembre 2026 à 15:30 UTCmonitoring

   La correction pour la webcam qui n'apparaît pas pendant les enregistrements en plein écran a été publiée pour les utilisateurs de Chrome. Les utilisateurs de Chrome doivent s'assurer qu'ils utilisent la dernière version de l'extension Screencastify pour recevoir la correction. Aucune mesure supplémentaire n'est nécessaire. La correction pour les utilisateurs de Microsoft Edge est toujours en attente d'approbation et de publication. Nous continuerons la surveillance et fournirons une autre mise à jour une fois que l'extension Edge aura été publiée.

4. 18 septembre 2026 à 16:48 UTCresolved

   La correction pour la webcam n'apparaissant pas pendant les enregistrements en plein écran est maintenant disponible pour les utilisateurs Chrome et Microsoft Edge. Les utilisateurs doivent s'assurer qu'ils utilisent la dernière version de l'extension Screencastify pour recevoir la correction. Aucune mesure supplémentaire n'est nécessaire. Cet incident est maintenant résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 août 2026 à 20:07 UTCinvestigating

   Nous enquêtons sur les rapports selon lesquels certains utilisateurs pourraient ne pas recevoir leur courriel de vérification de compte lors de leur inscription à Screencastify, les empêchant de terminer le processus d'inscription. Notre équipe d'ingénierie enquête activement sur la cause sous-jacente. Si vous êtes touché, vous ne pouvez pas recevoir le courriel de vérification après la création de votre compte. Nous fournirons des mises à jour sur cette page au fur et à mesure que de plus amples renseignements seront disponibles.

2. 12 août 2026 à 18:28 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 5 septembre 2026 à 11:50 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 19:24 UTCresolved

   Nous avons résolu un incident qui a affecté la connexion, la lecture vidéo et l'enregistrement. Au cours de cet incident, certains utilisateurs ont été incapables de se connecter, d'accéder aux enregistrements existants ou de créer de nouveaux enregistrements. Notre équipe d'ingénieurs a identifié le problème, mis en place un correctif et confirmé que tous les services touchés ont été rétablis. Nous nous excusons pour cette perturbation et apprécions votre patience pendant que nous avons travaillé à résoudre le problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 août 2025 à 17:07 UTCresolved

   Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

1. 19 septembre 2024 à 14:20 UTCidentified

   Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

2. 19 septembre 2024 à 16:52 UTCresolved

   We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].

1. 17 mai 2024 à 15:41 UTCidentified

   There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

2. 17 mai 2024 à 17:04 UTCmonitoring

   We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

3. 17 mai 2024 à 19:58 UTCresolved

   This incident has been resolved. If you have any questions, please contact us at [email protected].

1. 13 mars 2024 à 16:18 UTCinvestigating

   We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

2. 13 mars 2024 à 18:34 UTCresolved

   Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

1. 2 janvier 2024 à 21:17 UTCidentified

   We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

2. 3 janvier 2024 à 04:14 UTCresolved

   The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.

1. 4 décembre 2023 à 17:23 UTCinvestigating

   We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

2. 4 décembre 2023 à 21:00 UTCresolved

   Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at [email protected] if you have any questions or are experiencing any issues.

1. 1 décembre 2023 à 16:32 UTCidentified

   We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 1 décembre 2023 à 20:30 UTCresolved

   Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].

1. 28 novembre 2023 à 19:12 UTCidentified

   We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

2. 28 novembre 2023 à 21:17 UTCresolved

   We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at [email protected].

1. 27 avril 2023 à 14:58 UTCinvestigating

   We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

2. 27 avril 2023 à 17:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 avril 2023 à 18:56 UTCresolved

   This incident is now resolved. We sincerely apologize for any impact this issue may have caused you.

1. 26 avril 2023 à 14:57 UTCinvestigating

   Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

2. 26 avril 2023 à 19:47 UTCmonitoring

   There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

3. 26 avril 2023 à 21:51 UTCresolved

   We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.

1. 24 avril 2023 à 18:05 UTCinvestigating

   Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

2. 24 avril 2023 à 18:32 UTCmonitoring

   We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

3. 24 avril 2023 à 19:55 UTCresolved

   We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].

1. 20 avril 2023 à 17:30 UTCinvestigating

   We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

2. 20 avril 2023 à 18:30 UTCmonitoring

   We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.

3. 20 avril 2023 à 20:47 UTCresolved

   Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].

1. 28 février 2023 à 21:12 UTCidentified

   We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

2. 28 février 2023 à 21:59 UTCmonitoring

   Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.

3. 28 février 2023 à 23:20 UTCresolved

   Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].

1. 13 février 2023 à 18:28 UTCidentified

   We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

2. 13 février 2023 à 19:55 UTCresolved

   Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.

1. 15 décembre 2021 à 20:31 UTCinvestigating

   Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

2. 16 décembre 2021 à 18:30 UTCresolved

   We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version.

1. 18 octobre 2021 à 17:15 UTCinvestigating

   Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

2. 18 octobre 2021 à 17:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 octobre 2021 à 21:21 UTCidentified

   Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users

4. 19 octobre 2021 à 22:17 UTCresolved

   After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution!