Historique des pannes de Servicetitan

1. 8 septembre 2026 à 15:54 UTCinvestigating

   Nous enquêtons activement sur une question qui pourrait causer une question de disponibilité du service de façon intermittente. Nous fournirons des détails supplémentaires à mesure que nous en apprendrons davantage. Nous apprécions beaucoup votre patience et votre compréhension alors que nous travaillons vers une résolution.

2. 8 septembre 2026 à 17:07 UTCidentified

   Nous avons identifié la cause fondamentale du problème qui a des répercussions sur FleetPro et nous mettons activement en oeuvre une solution. Nous nous attendons à voir le rétablissement bientôt. Nous apprécions grandement votre patience et votre compréhension.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 septembre 2026 à 17:02 UTCinvestigating

   Nous enquêtons activement sur un problème avec un fournisseur de services tiers qui pourrait causer une interruption de service. Nous fournirons des détails supplémentaires à mesure que nous en apprendrons davantage. Que faire maintenant: 1.Veuillez activer la continuité des appels pour les appels entrants 2.Utilisez Click-to-Call pour les appels sortants Nous apprécions beaucoup votre patience et votre compréhension alors que nous travaillons avec notre partenaire vers une résolution.

2. 1 septembre 2026 à 19:14 UTCidentified

   Notre fournisseur 3e partie a identifié la cause fondamentale du problème impactant Phones Pro et met activement en œuvre une solution. Nous nous excusons pour le désagrément et apprécions votre patience.

3. 1 septembre 2026 à 19:57 UTCmonitoring

   Notre fournisseur 3e partie a déployé une solution pour le problème impactant Phones Pro, et nous voyons les services commencer à récupérer. Nous suivons activement la situation pour assurer une stabilité totale. La continuité des appels peut maintenant être désactivée. Merci pour votre compréhension et votre soutien.

4. 1 septembre 2026 à 20:29 UTCresolved

   Le problème ayant une incidence sur Phones Pro a été entièrement résolu par notre fournisseur tiers, et tous les systèmes fonctionnent normalement. Nous vous remercions de votre patience et de votre confiance continue en nous pendant que nous avons travaillé avec notre partenaire pour résoudre ce problème. Si vous rencontrez d'autres problèmes, veuillez contacter notre équipe de support et nous serons heureux de vous aider!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 août 2026 à 18:39 UTCinvestigating

   Nous enquêtons activement sur un problème avec un fournisseur de services tiers qui pourrait causer une interruption de service. Nous fournirons des détails supplémentaires à mesure que nous en apprendrons davantage. Nous apprécions beaucoup votre patience et votre compréhension alors que nous travaillons avec notre partenaire vers une résolution. Veuillez noter que tous les appels sont actuellement envoyés au point de destination suivant, ce qui réduit l'impact utilisateur.

2. 19 août 2026 à 19:02 UTCidentified

   Notre fournisseur 3e partie a identifié la cause fondamentale du problème touchant les agents de voix et met activement en œuvre une solution. Veuillez noter que tous les appels sont actuellement envoyés au point de destination suivant, ce qui réduit l'impact utilisateur. Nous nous excusons pour le désagrément et apprécions votre patience.

3. 19 août 2026 à 20:02 UTCmonitoring

   Notre fournisseur 3e partie a déployé une solution pour le problème impactant les agents de voix, et nous voyons les services commencer à se rétablir. Nous suivons activement la situation pour assurer une stabilité totale. Merci pour votre compréhension et votre soutien.

4. 19 août 2026 à 20:25 UTCresolved

   Le problème des agents vocaux a été entièrement résolu par notre troisième fournisseur, et tous les systèmes fonctionnent normalement. Nous vous remercions de votre patience et de votre confiance continue en nous pendant que nous avons travaillé avec notre partenaire pour résoudre ce problème. Si vous rencontrez d'autres problèmes, veuillez contacter notre équipe de support et nous serons heureux de vous aider!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 11 août 2026 à 03:38 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 11 août 2026 à 04:10 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 11 août 2026 à 11:25 UTCresolved

   This incident has been resolved.

1. 27 juillet 2026 à 17:37 UTCinvestigating

   Nous enquêtons activement sur un problème qui peut causer un problème d'acheminement des appels à leurs flux de travail souhaités. Nous fournirons des détails supplémentaires à mesure que nous en apprendrons davantage. Nous apprécions beaucoup votre patience et votre compréhension alors que nous travaillons vers une résolution.

2. 27 juillet 2026 à 18:05 UTCinvestigating

   Alors que nous enquêtons activement sur cette question qui peut avoir non attribué certains numéros de téléphone de leurs flux de travail d'appel. Veuillez vérifier vos paramètres Workflows maintenant et confirmer que chaque numéro est toujours attribué à son workflow prévu. Réassigner les numéros pour restaurer le routage des appels immédiatement. Nous apprécions grandement votre patience et votre compréhension constantes au moment où nous travaillons vers une résolution.

3. 27 juillet 2026 à 19:06 UTCmonitoring

   Nous avons abordé la question de l'acheminement d'appels CCPro et nous suivons actuellement le système. Nous apprécions grandement votre patience et votre compréhension.

4. 27 juillet 2026 à 19:21 UTCresolved

   La question du routage des appels ayant une incidence sur le CCPRO a été entièrement résolue et tous les systèmes fonctionnent normalement. Nous vous remercions de votre patience et de votre confiance constante en nous pendant que nous avons travaillé à résoudre ce problème. Si vous rencontrez d'autres problèmes, veuillez contacter notre équipe de support et nous serons heureux de vous aider!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 juillet 2026 à 12:45 UTCinvestigating

   Nous enquêtons activement sur un problème qui pourrait causer des problèmes de disponibilité du service pour un petit sous-ensemble de clients. Nous fournirons des détails supplémentaires à mesure que nous en apprendrons davantage. Nous apprécions grandement votre patience et votre compréhension lorsque nous travaillons à une résolution.

2. 27 juillet 2026 à 13:13 UTCmonitoring

   Nous avons déployé un correctif pour la question ayant une incidence sur la disponibilité des services et nous surveillons actuellement le système pour assurer une récupération complète. Nous apprécions grandement votre patience et votre compréhension.

3. 27 juillet 2026 à 13:36 UTCresolved

   La question de la disponibilité des services a été entièrement résolue et tous les systèmes fonctionnent normalement. Nous vous remercions de votre patience et de votre confiance constante en nous pendant que nous avons travaillé à résoudre ce problème. Si vous rencontrez d'autres problèmes, veuillez contacter notre équipe de support et nous serons heureux de vous aider!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juin 2026 à 23:53 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting call bubbles. Users may be receiving calls where call bubbles are not populating. Please refresh if this issue occurs. After the call is complete if the call bubble does not disappear, please attempt a refresh as well. We greatly appreciate your patience as we work with our partner to resolve this.

2. 1 juillet 2026 à 00:05 UTCmonitoring

   We have tested and confirmed that call bubbles are now functioning normally. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 1 juillet 2026 à 00:21 UTCresolved

   The issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 29 mai 2026 à 05:56 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 29 mai 2026 à 06:34 UTCinvestigating

   We are currently investigating an issue with a 3rd party cloud service provider that is impacting ServiceTitan application. We greatly appreciate your patience as we work with our partner to resolve this.

3. 29 mai 2026 à 08:16 UTCidentified

   ServiceTitan is currently experiencing application availability issues caused by an outage of a third-party cloud provider. Our team is actively monitoring the situation and working to mitigate the impact. We will continue to provide updates as more information becomes available.

4. 29 mai 2026 à 11:00 UTCidentified

   We continue to experience application availability issues related to the ongoing outage caused by a third-party cloud provider. Our team remains actively engaged with the provider and is working to mitigate the impact as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.

5. 29 mai 2026 à 12:02 UTCidentified

   There are recovery attempts from the cloud provider. However, Servicetitan application still remains under impact. We will update here when we see improvements of service availability on our side.

6. 29 mai 2026 à 13:24 UTCidentified

   Some services have returned to operational status; however, the ServiceTitan application remains under impact due to the ongoing third-party cloud provider outage. Our team is actively working with the provider to mitigate the issue and will provide updates as the situation progresses.

7. 29 mai 2026 à 14:11 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 29 mai 2026 à 14:12 UTCmonitoring

   Our third-party cloud provider has deployed a fix, and we are seeing services begin to recover. We have also mitigated some of the issues on our end and are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

9. 29 mai 2026 à 15:27 UTCmonitoring

   Service recovery continues to progress following the fix deployed by our third-party cloud provider. We are seeing improved stability across impacted services, and our teams remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

10. 29 mai 2026 à 19:52 UTCmonitoring

    We are continuing to see improved stability across impacted services, and our teams and third-party cloud provider remain actively engaged in monitoring and mitigation efforts to ensure a full recovery. We appreciate your continued patience and support as we work through the remaining issues and will provide further updates as needed.

11. 29 mai 2026 à 21:43 UTCresolved

    The issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 27 mai 2026 à 18:11 UTCinvestigating

   We are actively investigating an issue that is causing difficulties accessing the ST application. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 27 mai 2026 à 18:25 UTCinvestigating

   We have not had any additional errors since ~11:10 AM pacific time. Our engineers are continuing to investigate the issue.

3. 27 mai 2026 à 18:49 UTCmonitoring

   We have deployed a fix for the issue and are currently monitoring the system to ensure full recovery. We have not encountered any further errors since 11:10 AM pacific. We greatly appreciate your continued patience & understanding.

4. 27 mai 2026 à 19:00 UTCresolved

   This incident has been resolved.

1. 21 mai 2026 à 14:55 UTCinvestigating

   "Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

2. 21 mai 2026 à 16:57 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 21 mai 2026 à 18:21 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent Feature, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

4. 21 mai 2026 à 18:43 UTCresolved

   The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 12 mai 2026 à 15:50 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting Voice Agent services and users may experience intermittent call connectivity issues when attempting to reach the Voice Agent. Non-Voice Agent calls are not impacted. We greatly appreciate your patience as we work with our partner to resolve this.

2. 12 mai 2026 à 16:04 UTCidentified

   Our 3rd party provider has identified the root cause of the issue impacting Voice Agent services and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.

3. 12 mai 2026 à 16:31 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting our Voice Agent services, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability across the platform Thank you for your understanding & support.

4. 12 mai 2026 à 17:47 UTCresolved

   The issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 11 mai 2026 à 16:55 UTCinvestigating

   We are currently investigating an issue with a 3rd party service provider that is impacting CCPro, and users may experience issues with Inbound Calling. We greatly appreciate your patience as we work with our partner to resolve this.

2. 11 mai 2026 à 18:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 mai 2026 à 19:45 UTCmonitoring

   We have identified and addressed the root cause of the intermittent call routing issues impacting CCPro. Our third-party provider has deployed a fix for the underlying database issue, and we are now seeing services recover. We are actively monitoring to ensure full stability across the platform. If you previously enabled call continuity, you may now disable it and return to normal operations. We will continue to monitor closely and will provide a full RCA by the end of the week.

4. 11 mai 2026 à 20:40 UTCresolved

   The issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 23 avril 2026 à 18:04 UTCinvestigating

   We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

2. 23 avril 2026 à 18:35 UTCinvestigating

   We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

3. 23 avril 2026 à 18:49 UTCmonitoring

   We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

4. 23 avril 2026 à 21:20 UTCresolved

   The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 17 avril 2026 à 19:53 UTCinvestigating

   We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption for some of our users. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

2. 17 avril 2026 à 20:06 UTCmonitoring

   Our 3rd party provider has deployed a fix for the issue impacting Contact Center Pro, and we are seeing services begin to recover. If you are still experiencing issues, please click Reset and refresh your page. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

3. 17 avril 2026 à 20:21 UTCresolved

   The issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

1. 20 mars 2026 à 14:28 UTCinvestigating

   CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

2. 20 mars 2026 à 15:09 UTCidentified

   The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

3. 20 mars 2026 à 15:18 UTCmonitoring

   We are moving to monitoring stage. The issue is mitigated.

4. 20 mars 2026 à 15:26 UTCresolved

   The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.

1. 10 mars 2026 à 14:39 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 10 mars 2026 à 14:47 UTCinvestigating

   We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!

3. 10 mars 2026 à 15:34 UTCmonitoring

   At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 10 mars 2026 à 16:49 UTCresolved

   We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 7 mars 2026 à 00:19 UTCresolved

   SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

1. 26 février 2026 à 21:03 UTCinvestigating

   We are currently experiencing issues in which ServiceTitan users may be receiving 500 errors across various features/pages on office and mobile. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

2. 26 février 2026 à 21:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 février 2026 à 22:32 UTCmonitoring

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

4. 26 février 2026 à 22:56 UTCresolved

   This incident has been resolved.

1. 25 février 2026 à 15:54 UTCinvestigating

   Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

2. 25 février 2026 à 16:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 février 2026 à 16:50 UTCmonitoring

   Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure Users should also refresh their application status in the upper right corner.

4. 25 février 2026 à 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 février 2026 à 17:06 UTCresolved

   We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

1. 24 février 2026 à 21:05 UTCidentified

   We have identified an issue affecting Job Booking and are actively working on a resolution.

2. 24 février 2026 à 21:14 UTCidentified

   We are continuing to work on a fix for this issue.

3. 24 février 2026 à 22:14 UTCmonitoring

   We have addressed the underlying cause of the issue and are currently monitoring the system to ensure stability. We will update this status page once a full resolution is confirmed. We advise all users to perform a hard refresh and clear their browser cache. If you continue to experience issues after doing so, please reach out to our Support team for further assistance. We appreciate your patience as we work to fully resolve this issue!

4. 24 février 2026 à 22:24 UTCresolved

   Our engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still encounter any further difficulties, please contact our Support team. We apologize for the inconvenience and appreciate your patience!