Historique des pannes de Shakepay

1. 4 septembre 2026 à 19:18 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 4 septembre 2026 à 19:29 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 4 septembre 2026 à 19:39 UTCmonitoring

   Un correctif a été mis en place et nous retransmettons actuellement le reste de l'arriéré de transactions. Merci de votre patience.

4. 4 septembre 2026 à 20:00 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 juillet 2026 à 20:34 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

2. 21 juillet 2026 à 22:58 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 21 juillet 2026 à 22:58 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 18:32 UTCinvestigating

   We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

2. 8 juillet 2026 à 18:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 juillet 2026 à 18:59 UTCresolved

   This incident has been resolved.

1. 7 juin 2026 à 11:35 UTCidentified

   Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

2. 7 juin 2026 à 11:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

3. 7 juin 2026 à 12:33 UTCresolved

   This incident has been resolved.

1. 21 mai 2026 à 15:36 UTCinvestigating

   We are currently investigating this issue.

2. 21 mai 2026 à 15:40 UTCidentified

   Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

3. 21 mai 2026 à 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 mai 2026 à 16:15 UTCresolved

   This incident has been resolved.

1. 20 mai 2026 à 14:33 UTCinvestigating

   We are currently investigating this issue.

2. 20 mai 2026 à 17:35 UTCresolved

   This incident has been resolved.

1. 17 mai 2026 à 15:30 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

2. 17 mai 2026 à 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 mai 2026 à 22:02 UTCresolved

   This incident has been resolved.

1. 10 mai 2026 à 15:23 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 10 mai 2026 à 15:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 mai 2026 à 17:18 UTCresolved

   This incident has been resolved.

1. 5 avril 2026 à 16:16 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 5 avril 2026 à 16:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 avril 2026 à 16:27 UTCidentified

   The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

4. 5 avril 2026 à 19:25 UTCidentified

   Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

5. 5 avril 2026 à 22:05 UTCidentified

   Our service provider is still working on implementing a fix - Thank you for your patience

6. 5 avril 2026 à 23:45 UTCmonitoring

   A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

7. 6 avril 2026 à 00:14 UTCresolved

   This incident has been resolved.

1. 13 mars 2026 à 14:44 UTCinvestigating

   We are currently investigating this issue.

2. 13 mars 2026 à 14:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 mars 2026 à 14:53 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 13 mars 2026 à 14:54 UTCidentified

   We have identified a query causing a large negative impact on platform responsiveness

5. 13 mars 2026 à 15:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 mars 2026 à 15:42 UTCresolved

   This incident has been resolved.

1. 4 mars 2026 à 04:21 UTCidentified

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

2. 4 mars 2026 à 04:21 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 mars 2026 à 04:38 UTCresolved

   This incident has been resolved.

1. 3 mars 2026 à 09:48 UTCinvestigating

   Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

2. 3 mars 2026 à 10:15 UTCresolved

   This incident has been resolved.

1. 23 février 2026 à 20:35 UTCinvestigating

   We are currently investigating this issue.

2. 23 février 2026 à 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 février 2026 à 20:56 UTCresolved

   This incident has been resolved.

1. 22 février 2026 à 15:44 UTCinvestigating

   Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

2. 22 février 2026 à 19:33 UTCidentified

   The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

3. 22 février 2026 à 22:07 UTCidentified

   We are continuing to work on a fix for this issue.

4. 22 février 2026 à 22:07 UTCresolved

   This incident has been resolved.

1. 12 février 2026 à 18:18 UTCinvestigating

   We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

2. 12 février 2026 à 18:33 UTCresolved

   This incident has been resolved.

1. 5 février 2026 à 17:10 UTCinvestigating

   We are currently investigating this issue.

2. 5 février 2026 à 17:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 février 2026 à 17:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 février 2026 à 17:24 UTCresolved

   This incident has been resolved.

1. 31 janvier 2026 à 20:41 UTCidentified

   We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

2. 31 janvier 2026 à 21:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 janvier 2026 à 23:51 UTCresolved

   This incident has been resolved.

1. 22 janvier 2026 à 18:15 UTCinvestigating

   We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

2. 22 janvier 2026 à 18:20 UTCidentified

   The root cause was traced to a third-party service, and remediation is currently in progress.

3. 22 janvier 2026 à 19:35 UTCmonitoring

   A fix has been implemented and we're monitoring the results.

4. 22 janvier 2026 à 20:40 UTCresolved

   This incident has been resolved.

1. 20 janvier 2026 à 17:04 UTCinvestigating

   We are currently investigating this issue.

2. 20 janvier 2026 à 17:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 janvier 2026 à 17:21 UTCmonitoring

   A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

4. 20 janvier 2026 à 17:36 UTCresolved

   This incident has been resolved.

1. 18 janvier 2026 à 06:27 UTCinvestigating

   We are currently investigating this issue.

2. 18 janvier 2026 à 06:28 UTCidentified

   Our banking partner started their maintenance a few minutes earlier than expected.

3. 18 janvier 2026 à 06:35 UTCresolved

   Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.