Historique des pannes de Shipcloud

1. 21 octobre 2026 à 15:06 UTCmonitoring

   **Avis de sécurité – menace globale de sécurité PHP** Nous sommes conscients d'une nouvelle menace pour la sécurité mondiale qui affecte les applications basées sur PHP et suivons de près la situation. Nos applications principales, **shipcloud.io** et **shipcloud.com**, restent pleinement opérationnelles et ne sont pas affectées par cette menace. Nous suivons activement la situation et fournirons des mises à jour si nécessaire. Merci de votre compréhension.

2. 28 octobre 2026 à 10:38 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 octobre 2026 à 06:51 UTCresolved

   Afin de continuer à vous fournir un service sûr et fiable, DPD effectuera maintenance prévue du système le mercredi 21 octobre 2026, de 15 h à 16 h (HNE). Pendant ce temps, le système d'API du service Web de la DPD DE restera disponible, mais il peut y avoir de brèves interruptions de service. Veuillez en tenir compte lors de la planification de votre travail. Cette maintenance a pour but d'améliorer les mesures de sécurité et de protéger vos données. Le DPD fait tout son possible pour que l'interruption soit aussi brève que possible, et nous vous remercions de votre compréhension.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 juin 2026 à 11:37 UTCidentified

   We are currently observing limited availability of DHL Returns functionality and are actively investigating.

2. 2 juin 2026 à 12:26 UTCresolved

   This incident has been resolved.

1. 13 mai 2026 à 07:19 UTCmonitoring

   The DPD webservices are currently running into timeouts. We're monitoring the situation.

2. 13 mai 2026 à 08:02 UTCresolved

   This incident has been resolved.

1. 12 mai 2026 à 07:50 UTCmonitoring

   The DPD webservices are currently running into timeouts. We're monitoring the situation. --------- >Sehr geehrte Kundin, sehr geehrter Kunde, >wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten >Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit >noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. >Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. >Freundliche Grüße >Ihr DPD Team >Dear customer, >Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than >usual at the moment. >We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service >will be restored. >We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. >If you have any questions please contact us. >With best regards >Your DPD Team

2. 12 mai 2026 à 09:08 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 à 06:34 UTCinvestigating

   We are currently investigating this issue.

2. 7 mai 2026 à 06:55 UTCresolved

   This incident has been resolved.

1. 28 avril 2026 à 06:22 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 avril 2026 à 06:33 UTCresolved

   This incident has been resolved.

1. 27 avril 2026 à 07:41 UTCinvestigating

   We are currently investigating this issue.

2. 27 avril 2026 à 07:45 UTCresolved

   This incident has been resolved.

1. 10 avril 2026 à 08:18 UTCidentified

   The DHL CIG (Customer Integration Gateway) is responding with errors, DHL is already investigating and trying to resolve the issue. https://post-paket-deutschland.status.api.dhl.com/incidents/230797?lang=de

2. 10 avril 2026 à 08:43 UTCresolved

   This incident has been resolved.

1. 22 décembre 2025 à 07:59 UTCmonitoring

   The DPD webservices are currently running into timeouts. We're monitoring the situation.

2. 22 décembre 2025 à 08:56 UTCresolved

   This incident has been resolved.

1. 13 novembre 2025 à 15:47 UTCidentified

   Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.

2. 13 novembre 2025 à 17:05 UTCresolved

   This incident has been resolved.

1. 10 juillet 2025 à 08:24 UTCinvestigating

   The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.

2. 10 juillet 2025 à 09:24 UTCresolved

   This incident has been resolved.

1. 9 juillet 2025 à 10:02 UTCinvestigating

   We are investigating reports of degraded performance.

2. 9 juillet 2025 à 10:20 UTCinvestigating

   We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors

3. 9 juillet 2025 à 10:35 UTCresolved

   This incident has been resolved.

1. 1 juillet 2025 à 11:21 UTCinvestigating

   We are investigating reports of degraded performance.

2. 1 juillet 2025 à 11:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 juillet 2025 à 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 juillet 2025 à 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 juillet 2025 à 13:51 UTCresolved

   This incident has been resolved.

1. 23 juin 2025 à 07:22 UTCmonitoring

   The GLS services are currently slow and/or running into timeouts.

2. 23 juin 2025 à 09:12 UTCresolved

   This incident has been resolved.

1. 30 avril 2025 à 14:15 UTCidentified

   The DHL Returns API is currently not available.

2. 30 avril 2025 à 14:47 UTCresolved

   This incident has been resolved.

1. 9 avril 2025 à 06:46 UTCmonitoring

   The DPD webservices are currently running into timeouts. We're monitoring the situation.

2. 9 avril 2025 à 08:38 UTCresolved

   This incident has been resolved.

1. 21 février 2025 à 07:54 UTCmonitoring

   There are currently problems with the UPS authentication service. This leads to errors when creating shipments. We will keep you updated.

2. 21 février 2025 à 10:28 UTCresolved

   This incident has been resolved.

1. 22 janvier 2025 à 07:27 UTCmonitoring

   We received the following information from DPD: >Sehr geehrte Partnerinnen, sehr geehrter Partner, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team _ _ _ _ _ _ _ Dear partner, Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than usual at the moment. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

2. 23 janvier 2025 à 08:38 UTCresolved

   This incident has been resolved.

1. 25 novembre 2024 à 08:16 UTCmonitoring

   We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily only available to a limited extent. There may be delays in response times. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

2. 26 novembre 2024 à 07:59 UTCresolved

   This incident has been resolved.