Historique des pannes de Sierra Wireless

1. 31 juillet 2026 à 05:32 UTCinvestigating

   Semtech a détecté une dégradation des abonnements SIM ESSENTIALS1 dans la région de l'UE et du NAM. Les appareils actuellement présents dans cette région pourraient avoir de la difficulté à établir une nouvelle session de données; il se peut que le réseau se déconnecte fréquemment des sessions existantes. Nous avons signalé la question à notre partenaire transporteur, et une enquête pour déterminer la portée et la cause est en cours. Impact : Les appareils touchés peuvent connaître des retards dans l'établissement des services de données, de SMS et de voix. Nous apprécions votre patience à cet égard.

2. 31 juillet 2026 à 07:16 UTCinvestigating

   Nos ingénieurs continuent de travailler avec notre partenaire transporteur pour apporter une résolution sur cette question. Impact: Les appareils impactés peuvent connaître des retards dans l'établissement de Data, SMS, USSD et Voice Services. Nous fournirons une mise à jour dans 2 heures.

3. 31 juillet 2026 à 08:23 UTCinvestigating

   Notre système de surveillance indique que les services ont été rétablis. Nos ingénieurs continuent d'observer des améliorations dans notre réseau de transporteurs partenaires. Nous veillons de près à assurer la stabilité. S'il n'y a pas d'autres impacts, nous considérerons que cela sera réglé après notre période de surveillance.

4. 31 juillet 2026 à 09:07 UTCmonitoring

   Notre système de surveillance indique que les services ont été rétablis. Nos ingénieurs continuent d'observer des améliorations dans notre réseau de transporteurs partenaires. Nous veillons de près à assurer la stabilité. S'il n'y a pas d'autres impacts, nous considérerons que cela sera réglé après notre période de surveillance.

5. 31 juillet 2026 à 09:34 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 12:10 UTCinvestigating

   Semtech observe une dégradation potentielle du service touchant les plateformes AirVantage et ALMS dans la région de l'AN. Ceci est lié à un incident continu sur l'un de nos fournisseurs d'infrastructure de cloud. Impact: Les services sont actuellement opérationnels. Bien qu'aucune panne de service n'ait été observée, les clients sont vulnérables à la dégradation intermittente des performances jusqu'à ce que le fournisseur de cloud en amont atténue complètement le problème sous-jacent. Nous fournirons la prochaine mise à jour dans les 2 heures.

2. 24 juillet 2026 à 13:11 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 24 juillet 2026 à 14:17 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 juillet 2026 à 12:30 UTCinvestigating

   Nos systèmes de surveillance ont détecté une déficience de service pour les abonnements Essentials1 & Advanced SIM en itinérance uniquement sur MNO Bouygues Telecom en France. Nous avons signalé la question à notre partenaire transporteur et une enquête pour déterminer la portée et la cause est en cours. Impact: Les appareils touchés peuvent connaître des retards dans l'établissement de services de données, de SMS, de voix et de connectivité réseau. Nous apprécions votre compréhension et fournirons la prochaine mise à jour dans les 2 heures.

2. 23 juillet 2026 à 13:44 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 23 juillet 2026 à 15:39 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 23 juillet 2026 à 16:56 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 juillet 2026 à 08:54 UTCinvestigating

   Semtech a détecté une dégradation des abonnements ESSENTIALS1 SIM dans la région de l'UE et du NAM. Les appareils actuellement présents dans cette région pourraient avoir de la difficulté à établir une nouvelle session de données; il se peut que le réseau se déconnecte fréquemment des sessions existantes. Nous avons signalé la question à notre partenaire transporteur, et une enquête pour déterminer la portée et la cause est en cours. Impact : Les appareils touchés peuvent connaître des retards dans l'établissement des services de données, de SMS et de voix. Nous apprécions votre patience à cet égard.

2. 23 juillet 2026 à 11:00 UTCinvestigating

   Notre partenaire Carrier travaille activement à résoudre le problème. Nous fournirons la prochaine mise à jour dans les 2 prochaines heures.

3. 23 juillet 2026 à 12:03 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 23 juillet 2026 à 13:43 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 15:33 UTCinvestigating

   Semtech a détecté une dégradation des abonnements SIM ESSENTIALS1 dans la région de l'UE et du NAM. Les appareils actuellement présents dans cette région pourraient avoir de la difficulté à établir une nouvelle session de données; il se peut que le réseau se déconnecte fréquemment des sessions existantes. Nous avons signalé la question à notre partenaire transporteur, et une enquête pour déterminer la portée et la cause est en cours. Impact : Les appareils touchés peuvent connaître des retards dans l'établissement des services de données, de SMS et de voix. Nous apprécions votre patience à cet égard.

2. 22 juillet 2026 à 16:30 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 22 juillet 2026 à 17:36 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 07:21 UTCinvestigating

   Les systèmes de surveillance de Semtech ont identifié un problème qui affecte les services de Carrier+ dans la région du NAM. Notre équipe d'ingénierie étudie activement la cause fondamentale et travaille à restaurer la fonctionnalité complète le plus rapidement possible. Impact: Les clients peuvent subir des retards ou une dégradation dans les SMS, la voix, les sessions de données et la connectivité réseau globale. Nous fournirons la prochaine mise à jour dans les deux prochaines heures.

2. 22 juillet 2026 à 08:58 UTCinvestigating

   Notre partenaire Carrier travaille activement à résoudre le problème. Nous fournirons la prochaine mise à jour dans les 2 prochaines heures.

3. 22 juillet 2026 à 11:02 UTCinvestigating

   Notre partenaire Carrier continue d'enquêter activement sur une solution. Nous fournirons la prochaine mise à jour dans les 2 prochaines heures.

4. 22 juillet 2026 à 12:16 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 22 juillet 2026 à 13:42 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juin 2026 à 07:52 UTCinvestigating

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. 29 juin 2026 à 08:06 UTCinvestigating

   Semtech GNOC is still observing service degradation for Subscribers roaming under Carrier Partner Orange France only. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

3. 29 juin 2026 à 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 juin 2026 à 11:33 UTCresolved

   This incident has been resolved.

1. 24 juin 2026 à 17:57 UTCinvestigating

   Our monitoring systems have detected service degradation affecting Semtech VoLTE services. Our engineering teams are actively investigating to determine the scope, cause, and immediate fix. Impact: Subscribers may experience degradation in VoLTE service, registration, calls, and SMS over IP might be impacted. We appreciate your understanding and will provide the next update within 2 hours.

2. 24 juin 2026 à 19:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 juin 2026 à 21:11 UTCresolved

   This incident has been resolved.

1. 18 juin 2026 à 05:07 UTCinvestigating

   Our monitoring systems have detected service degradation for Subscribers roaming under Carrier Partner Orange France on 4G network only. Most of the device services moved to 2G/3G service, however, few devices are failing to switch. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience degradation in establishing Data, SMS, Voice services and network connectivity. We appreciate your understanding and will provide the next update within 2 hours.

2. 18 juin 2026 à 08:38 UTCinvestigating

   Our Carrier Partner is actively investigating the issue. We are closely coordinating with them and continuously monitoring the situation. Further updates will be shared within the next 2 hours.

3. 18 juin 2026 à 10:48 UTCinvestigating

   Our Carrier Partner continues to actively investigate the issue. We are closely coordinating with them and monitoring the situation. Further updates will be shared within the next 2 hours. We appreciate your patience and understanding.

4. 18 juin 2026 à 12:45 UTCidentified

   The issue has been identified, and a fix is currently being implemented by our carrier partner. We apologize for any inconvenience caused and appreciate your patience and understanding while the corrective actions are being taken.

5. 18 juin 2026 à 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 juin 2026 à 17:11 UTCresolved

   This incident has been resolved.

1. 9 juin 2026 à 13:30 UTCinvestigating

   Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services. We will provide an update in next 2 hours.

2. 9 juin 2026 à 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 juin 2026 à 15:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 juin 2026 à 22:42 UTCresolved

   This incident has been resolved.

1. 4 juin 2026 à 16:59 UTCinvestigating

   Semtech is currently experiencing degradation affecting AirVantage APIs, Data Push, Provisioning Operations, and Device Front End in the NA region. Our engineers are actively engaged in restoring services. We will provide a further update within the next 2 hours. We apologize for the inconvenience and appreciate your patience.

2. 4 juin 2026 à 17:10 UTCmonitoring

   Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

3. 4 juin 2026 à 18:09 UTCresolved

   This incident has been resolved.

1. 2 juin 2026 à 10:11 UTCinvestigating

   Semtech is currently experiencing a service disruption affecting Carrier+ connectivity with AT&T and Rogers Wireless in the North America (NAM) region. As a result, some customers may encounter intermittent network disconnections. Our teams are actively investigating the issue and working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. We will provide an update in next 2 hours.

2. 2 juin 2026 à 10:17 UTCinvestigating

   We are still investigating the issue. We will provide an update in next 2 hours. We apologize for any inconvenience caused and appreciate your patience.

3. 2 juin 2026 à 11:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 juin 2026 à 12:29 UTCresolved

   This incident has been resolved.

1. 28 mai 2026 à 08:42 UTCinvestigating

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. 28 mai 2026 à 10:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 mai 2026 à 13:09 UTCresolved

   This incident has been resolved.

1. 21 mai 2026 à 16:58 UTCinvestigating

   Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

2. 21 mai 2026 à 17:21 UTCinvestigating

   Semtech is currently experiencing service degradation affecting Essentials3 SIM subscriptions in the EU and NAM regions. Devices operating in these regions may experience difficulties establishing new data sessions. The issue has been reported to our partner carrier, and an investigation is underway to determine the scope and root cause. Impact: Impacted devices may experience delays in establishing Data services. We will provide further updates in 90 minutes.

3. 21 mai 2026 à 18:55 UTCmonitoring

   Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

4. 21 mai 2026 à 20:21 UTCresolved

   This incident has been resolved.

1. 17 avril 2026 à 07:49 UTCinvestigating

   We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

2. 17 avril 2026 à 07:54 UTCinvestigating

   We are still experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service. Impact: Delay in Cloud SIM Provisioning operations. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

3. 17 avril 2026 à 09:28 UTCinvestigating

   Our engineering team is still actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.

4. 17 avril 2026 à 11:19 UTCinvestigating

   Our engineering team continues to actively work on resolving the issue and restoring normal service. We will share further updates as soon as additional information becomes available. We appreciate your patience in this regard. The next update will be provided within the next 02 hours.

5. 17 avril 2026 à 13:19 UTCinvestigating

   Our engineering team is actively working to resolve the issue and restore normal service. We will share additional updates as soon as more information becomes available. We appreciate your patience. The next update will be provided within the next 02 hours.

6. 17 avril 2026 à 13:43 UTCinvestigating

   Semtech engineers have increased the provisioning capacity by adding additional instances. We anticipate a quicker recovery and will keep you informed of further progress. We, thank you for your patience.The next update will be provided within the next 02 hours.

7. 17 avril 2026 à 16:00 UTCidentified

   The issue has been identified and a fix is currently being implemented. Semtech engineers have increased the provisioning capacity by adding additional instances, and we anticipate a quicker recovery. We thank you for your patience and will keep you informed of further progress. The next update will be provided within the next 02 hours.

8. 17 avril 2026 à 18:21 UTCmonitoring

   The issue has been addressed and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has helped restore the service. We are currently monitoring the system to ensure stability and continued performance. We thank you for your patience and will keep you informed of any further updates if required.

9. 17 avril 2026 à 21:20 UTCmonitoring

   The issue has been resolved and a fix has been successfully implemented. Semtech engineers increased the provisioning capacity by adding additional instances, which has restored the service. We are currently monitoring the system to ensure continued stability and performance. Thank you for your patience. Further updates will be shared if necessary.

10. 18 avril 2026 à 01:12 UTCmonitoring

    The previously reported issue remains resolved following the implemented fix. Semtech engineers increased the provisioning capacity by adding additional instances, and services continue to operate normally. We are actively monitoring the system to ensure ongoing stability and performance. Thank you for your continued patience. We will provide further updates if required.

11. 18 avril 2026 à 04:00 UTCresolved

    This incident has been resolved.

1. 16 avril 2026 à 15:48 UTCinvestigating

   Semtech is experiencing a disruption with the iMaestro Platform. We are investigating to determine the cause and scope of the impact. We appreciate your patience in this regard. We will provide the next update shortly.

2. 16 avril 2026 à 16:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 avril 2026 à 16:48 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 16 avril 2026 à 18:42 UTCresolved

   This incident has been resolved.

1. 16 avril 2026 à 15:30 UTCmonitoring

   Semtech experienced degradation on the AirVantage UI APIs & Device Front End in the EU & NA regions. Our engineers have restored the services. Impact: Customers experienced failures or service disruptions on UI APIs & Device Front End in the EU & NA regions. We are observing complete restoration and monitoring the results.

2. 16 avril 2026 à 16:23 UTCmonitoring

   Semtech is experiencing degradation on the ALMS -UI, API, and Device Front End. AirVantage UI APIs & Device Front End and Data Push in the EU & NA regions are also degraded. Please find the affected components below Our engineers are working on high-priority to restore services. We will provide the next update in 60 minutes

3. 16 avril 2026 à 18:01 UTCmonitoring

   Semtech is experiencing performance degradation across ALMS components (UI, API, Device Frontend) and AirVantage services (UI, APIs, Device Frontend, Data Push) in the EU and NA regions. Our engineering team is actively working on high-priority mitigation to restore full functionality across all affected services. We will provide the next update in 60 minutes

4. 16 avril 2026 à 18:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 16 avril 2026 à 19:13 UTCresolved

   This incident has been resolved.

1. 14 avril 2026 à 22:30 UTCinvestigating

   Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. 15 avril 2026 à 00:33 UTCmonitoring

   Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.

3. 15 avril 2026 à 04:04 UTCresolved

   This incident has been resolved.

1. 27 mars 2026 à 10:00 UTCinvestigating

   Semtech/Sierra Wireless is currently experiencing a degradation with the Telenor Sweden SMS service. As a result, some customers may experience difficulties receiving SMS messages originating from Telenor Sweden. Our team is actively investigating to determine the root cause and full scope of the impact. No Estimated Time to Restore (ETR) is available at this time. We sincerely appreciate your patience and understanding. A follow-up update will be provided within the next 2 hours.

2. 27 mars 2026 à 13:38 UTCinvestigating

   Semtech/Sierra Wireless continues to experience a degradation with the Telenor Sweden SMS service. Some customers may still experience difficulties receiving SMS messages originating from Telenor Sweden. Our team is actively investigating to determine the root cause and full scope of the impact. No Estimated Time to Restore (ETR) is available at this time. We sincerely appreciate your patience and understanding. A follow-up update will be provided within the next 2 hours.

3. 27 mars 2026 à 14:25 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has informed us that they are experiencing a major issue on their end and are actively working towards a fix. However, they have not yet provided an Estimated Time of Resolution (ETR). We will provide more updates in next 2 hours.

4. 28 mars 2026 à 02:56 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has informed us that they are still experiencing a major issue on their end and are actively working towards a fix. However, they have not yet provided an Estimated Time of Resolution (ETR). We will provide more updates in the next 6 hours.

5. 28 mars 2026 à 10:12 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, an Estimated Time of Resolution (ETR) is still not available. We will continue to monitor the situation and provide the next update within the next 6 hours.

6. 28 mars 2026 à 23:09 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, we conducted a technical discussion with the carrier provider over a call. Our partner carrier has confirmed that they are still experiencing a major issue on their end and are actively working toward resolving it.. However, an Estimated Time of Resolution (ETR) is still not available. We will continue to closely monitor the situation and share the next update within the next 6 hours.

7. 29 mars 2026 à 04:56 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, we held a technical discussion with the carrier provider over a call. The partner carrier confirmed that they are still facing a major issue on their end and are actively working toward resolution. However, the Estimated Time of Resolution (ETR) is still not available. We will continue to monitor the situation and provide the next update within the next 6 hours.

8. 29 mars 2026 à 19:29 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, again, we discussed with the carrier provider over a call. The partner carrier confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, the Estimated Time of Resolution (ETR) is not yet available. We will continue to closely monitor the situation and provide the next update within the next 6 hours.

9. 30 mars 2026 à 01:34 UTCinvestigating

   With Semtech’s proactive approach to issue resolution, again, we discussed with the carrier provider. The partner carrier confirmed that they are still experiencing a major issue on their end and are actively working towards a resolution. However, the Estimated Time of Resolution (ETR) is not yet available. We will continue to closely monitor the situation and provide the next update within the next 6 hours.

10. 30 mars 2026 à 07:32 UTCinvestigating

    Semtech has coordinated closely with our partner carrier, Telenor, to expedite resolution of the ongoing issue. Telenor has completed an extensive internal network investigation and confirmed that no faults were identified within their infrastructure. They have now escalated the matter to their supplier, who is actively troubleshooting to identify and implement a fix. Semtech will continue to monitor progress closely and will provide the next update within the next 6 hours.

11. 30 mars 2026 à 13:07 UTCinvestigating

    Semtech has once again escalated the issue with our partner carrier, Telenor, and has increased the incident severity to accelerate resolution. Telenor has completed an extensive internal network investigation and confirmed that no faults were identified within their infrastructure. They are currently continuing troubleshooting activities with their partner team and have shared the relevant logs with them to help determine the root cause of the issue. Semtech will continue to monitor progress closely and will provide the next update within the next 6 hours.

12. 30 mars 2026 à 19:13 UTCinvestigating

    Semtech has further escalated the matter with our partner carrier, Telenor, and raised the incident severity level to expedite resolution. Telenor has carried out a thorough internal network review and confirmed that no issues were detected within their infrastructure. They are presently continuing troubleshooting efforts with their partner team and have provided the relevant logs to assist in identifying the root cause. Semtech will keep tracking progress closely and will share the next update within the next 6 hours.

13. 31 mars 2026 à 01:20 UTCinvestigating

    Semtech continues to work closely with our partner carrier, Telenor, regarding the ongoing issue. Telenor and their supplier are actively investigating and working towards identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) is available. We expect to receive further updates during their working hours. Semtech will keep tracking progress closely and will share the next update within the next 6 hours.

14. 31 mars 2026 à 07:28 UTCinvestigating

    Semtech continues to work closely with our carrier partner, Telenor, to address the ongoing issue. Telenor and their supplier are actively investigating and working toward identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) has been provided. The case remains under investigation, and we have requested both prioritization and an estimated resolution timeframe from our partner. We appreciate your patience while this work progresses. Semtech will continue to monitor developments closely and will provide the next update within the next 6 hours, or sooner if new information becomes available.

15. 31 mars 2026 à 13:33 UTCinvestigating

    Semtech continues to work closely with our carrier partner, Telenor, to address the ongoing issue. Telenor, along with their supplier, is actively investigating the matter and working toward identifying and implementing a resolution. At this time, an Estimated Resolution Time (ERT) has not been provided. The case remains under active investigation, and we have formally requested both prioritization and an estimated resolution timeframe from our partner. We appreciate your continued patience as this work progresses. Semtech will continue to monitor the situation closely and will provide the next update within the next six hours, or sooner if new information becomes available.

16. 31 mars 2026 à 19:32 UTCinvestigating

    Semtech remains in close coordination with our carrier partner, Telenor, who is currently working with their supplier to investigate and resolve the issue. No Estimated Resolution Time (ERT) has been provided yet, though we have formally requested both prioritization and a timeline from Telenor. The case continues to be actively worked on, and we appreciate your patience in the meantime. We will continue to monitor the situation and provide the next update within the next 6 hours.

17. 1 avril 2026 à 01:32 UTCinvestigating

    Semtech continues to work closely with our partner carrier, Telenor, regarding the ongoing issue. Telenor and their supplier are actively investigating and working towards identifying and implementing a resolution. At this time, no Estimated Resolution Time (ERT) is available. We expect to receive more details during their working hours. Semtech will continue to monitor the situation closely and will provide the next update within the next 6 hours.

18. 1 avril 2026 à 08:25 UTCinvestigating

    Semtech continues to work closely with our partner carrier, regarding the ongoing issue. Semtech is coordinating with our partner Telenor and Telia, regarding the ongoing issue. Based on the latest discussions, a joint investigation involving all relevant teams is being planned to further analyze and resolve the issue. At this time, no Estimated Resolution Time (ERT) is available. Semtech will continue to closely track progress and will provide the next update within the next 6 hours.

19. 1 avril 2026 à 13:39 UTCmonitoring

    A fix has been implemented by our Carrier Partner & we are already observing improvement. We are now closely monitoring KPIs.

20. 1 avril 2026 à 14:52 UTCresolved

    This incident has been resolved.

1. 27 mars 2026 à 03:16 UTCinvestigating

   We are currently observing service degradation in Telia Swedish Data Service. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Some customers may experience connectivity delays or failures in 2G/3G Data sessions. We appreciate your patience in this regard. We will provide the next update within 2 hours.

2. 27 mars 2026 à 03:47 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 mars 2026 à 05:27 UTCinvestigating

   Our Carrier Partner is engaged . We are still continuing to investigate this issue with our carrier partner. We will provide an update in next 90 minutes .

4. 27 mars 2026 à 07:08 UTCinvestigating

   Our carrier partner is currently working on the issue, and we are expecting update shortly. We will provide an update in next 90 minutes .

5. 27 mars 2026 à 08:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 mars 2026 à 10:44 UTCresolved

   This incident has been resolved.