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    Historique des pannes de Signeasy

    48 Signeasy incidents · août 2020 — official updates, affected components, duration and resolution details.

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    Issues sending signature requests

    Début 8 juillet 2026 à 02:15 UTC · 6h 10m

    IssuesIncident mineur
    Composants affectés
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS Application
    1. 8 juillet 2026 à 02:15 UTCinvestigating

      We are currently investigating an issue affecting the ability to send signature requests. Some users may experience failures or delays when sending documents for signature. Our team is actively working to identify the root cause and restore normal service. We apologize for the inconvenience and will provide updates as more information becomes available.

    2. 8 juillet 2026 à 08:25 UTCresolved

      This incident has been resolved.

    Intermittent service disruption

    Début 31 décembre 2025 à 04:30 UTC · 0m

    Pending
    1. 2 janvier 2026 à 16:23 UTCresolved

      We experienced a temporary service disruption on Dec 30 between 8:30 PM and 9:50 PM PST, during which access to the Signeasy app was unavailable. The issue has been resolved, and all services are operating normally. We apologize for the inconvenience caused.

    Degraded performance - Investigation ongoing

    Début 30 juin 2025 à 10:14 UTC · 11m

    IssuesIncident mineur
    Composants affectés
    Google Workplace IntegrationWebsiteAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationEmail DeliveryiOS ApplicationDocument UploadsPurchasesReportsMicrosoft Teams Bot
    1. 30 juin 2025 à 10:14 UTCinvestigating

      We are currently investigating reports of degraded performance and errors affecting our web application. We are working on to identify the root cause.

    2. 30 juin 2025 à 10:25 UTCresolved

      This incident has been resolved.

    Document Listing & Upload Issue

    Début 14 mars 2025 à 14:17 UTC · 32m

    OutageIncident majeur
    Composants affectés
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS ApplicationDocument Uploads
    1. 14 mars 2025 à 14:17 UTCinvestigating

      We are currently experiencing an issue with document listing and uploading across the Signeasy platform. Our team is actively investigating the issue on priority. We will provide updates as soon as we have more information. Thank you for your patience.

    2. 14 mars 2025 à 14:49 UTCresolved

      This incident has been resolved.

    Request Signature and Document Signing Issue

    Début 3 octobre 2024 à 18:07 UTC · 14m

    IssuesIncident mineur
    Composants affectés
    Web ApplicationAPI - v3Android ApplicationiOS Application
    1. 3 octobre 2024 à 18:07 UTCinvestigating

      We are currently experiencing issues with the Request Signature and Document Signing functionality. We are investigating the issue and working to resolve it as a priority. We apologize for the inconvenience and will provide further updates as soon as possible.

    2. 3 octobre 2024 à 18:21 UTCresolved

      This incident has been resolved.

    Email Delivery Delay

    Début 3 octobre 2024 à 13:08 UTC · 4h 55m

    IssuesIncident mineur
    Composants affectés
    Email Delivery
    1. 3 octobre 2024 à 13:08 UTCinvestigating

      We are currently experiencing delays in email deliverability. We are actively investigating the issue and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will follow.

    2. 3 octobre 2024 à 18:03 UTCresolved

      This incident has been resolved.

    Slowness in listing of documents and "All documents" section not loading on the web application

    Début 7 juin 2024 à 17:05 UTC · 1h 23m

    IssuesIncident mineur
    Composants affectés
    Web Application
    1. 7 juin 2024 à 17:05 UTCinvestigating

      We are currently investigating this issue.

    2. 7 juin 2024 à 17:05 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 juin 2024 à 18:28 UTCresolved

      This incident has been resolved.

    We're currently experiencing delays in email delivery

    Début 12 avril 2024 à 14:00 UTC · 37m

    IssuesIncident mineur
    Composants affectés
    Email Delivery
    1. 12 avril 2024 à 14:00 UTCinvestigating

      We are currently investigating this issue.

    2. 12 avril 2024 à 14:37 UTCresolved

      This incident has been resolved.

    We are currently experiencing issues accessing all transactions and settings update on our platform.

    Début 30 novembre 2023 à 06:04 UTC · 18m

    OutageIncident critique
    Composants affectés
    Google Workplace IntegrationAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationiOS ApplicationDocument UploadsPurchasesMicrosoft Teams Bot
    1. 30 novembre 2023 à 06:04 UTCinvestigating

      We are currently investigating this issue.

    2. 30 novembre 2023 à 06:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30 novembre 2023 à 06:22 UTCresolved

      The incident has been resolved and all services are back in operation.

    We are currently encountering issues when attempting to send documents for signature and self-signing on our platform

    Début 20 septembre 2023 à 10:10 UTC · 41m

    IssuesIncident mineur
    Composants affectés
    Web ApplicationAndroid ApplicationiOS Application
    1. 20 septembre 2023 à 10:10 UTCinvestigating

      We are currently encountering issues when attempting to send documents for signature and self-signing on our platform.

    2. 20 septembre 2023 à 10:50 UTCresolved

      This incident has been resolved.

    We're experiencing issue with uploading of documents

    Début 16 août 2023 à 15:39 UTC · 1h 14m

    IssuesIncident mineur
    Composants affectés
    Web Application
    1. 16 août 2023 à 15:39 UTCinvestigating

      We are currently investigating this issue.

    2. 16 août 2023 à 16:53 UTCresolved

      This incident has been resolved.

    We are experiencing issues with document operation

    Début 28 juin 2023 à 05:51 UTC · 8m

    IssuesIncident mineur
    Composants affectés
    Document conversion
    1. 28 juin 2023 à 05:51 UTCinvestigating

      We are currently investigating this issue.

    2. 28 juin 2023 à 05:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 juin 2023 à 05:58 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the documents

    Début 23 juin 2023 à 06:01 UTC · 6m

    OutageIncident majeur
    Composants affectés
    Web ApplicationAndroid ApplicationiOS Application
    1. 23 juin 2023 à 06:01 UTCinvestigating

      We are currently investigating this issue.

    2. 23 juin 2023 à 06:06 UTCresolved

      This incident has been resolved.

    We are experiencing issue with accessing the document listing in webapp

    Début 13 juin 2023 à 19:49 UTC · 52m

    IssuesIncident mineur
    Composants affectés
    Web Application
    1. 13 juin 2023 à 19:49 UTCinvestigating

      We are currently investigating this issue.

    2. 13 juin 2023 à 20:42 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application

    Début 17 mai 2023 à 02:10 UTC · 10m

    OutageIncident critique
    Composants affectés
    Web Application
    1. 17 mai 2023 à 02:10 UTCinvestigating

      We are currently investigating this issue.

    2. 17 mai 2023 à 02:20 UTCresolved

      This incident has been resolved.

    We are experiencing issue with delivery of the emails

    Début 29 avril 2023 à 16:29 UTC · 1h 29m

    OutageIncident critique
    Composants affectés
    Email Delivery
    1. 29 avril 2023 à 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 29 avril 2023 à 17:58 UTCresolved

      This incident has been resolved.

    We're experiencing issue with importing of documents in mobile application

    Début 2 mars 2023 à 14:26 UTC · 15m

    IssuesIncident mineur
    Composants affectés
    Android ApplicationiOS Application
    1. 2 mars 2023 à 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 2 mars 2023 à 14:41 UTCresolved

      This incident has been resolved.

    We are experiencing issues with login and import on iOS

    Début 24 février 2023 à 02:11 UTC · 39m

    IssuesIncident mineur
    Composants affectés
    iOS Application
    1. 24 février 2023 à 02:11 UTCinvestigating

      We are currently investigating this issue.

    2. 24 février 2023 à 02:50 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application and the website

    Début 23 février 2023 à 10:41 UTC · 39m

    OutageIncident majeur
    Composants affectés
    Web ApplicationAndroid ApplicationiOS Application
    1. 23 février 2023 à 10:41 UTCinvestigating

      Our DNS provider, GoDaddy is facing an outage with their DNS service. Due to this, our links and requests in the platform might be failing to resolve. We’re expecting this to be resolved shortly

    2. 23 février 2023 à 11:20 UTCresolved

      This incident has been resolved.

    We're experiencing issues loading the document list in the Signeasy web application.

    Début 19 février 2023 à 17:35 UTC · 33m

    OutageIncident majeur
    Composants affectés
    Web Application
    1. 19 février 2023 à 17:35 UTCinvestigating

      We are currently investigating this issue.

    2. 19 février 2023 à 18:09 UTCresolved

      This incident has been resolved.