Historique des pannes de Simpletexting

1. 3 août 2026 à 14:31 UTCinvestigating

   Nous enquêtons sur un problème avec Intercom, qui nous empêche de recevoir des conversations et des courriels de support à la clientèle. Nous continuons à surveiller et à mettre à jour cette page car nous recevons plus d'informations d'Intercom. En attendant, si vous avez besoin d'aide, veuillez contacter notre équipe de support client au (866) 259-1887.

2. 3 août 2026 à 16:30 UTCmonitoring

   Intercom nous a informés qu'ils ont mis en place un correctif et surveillent les résultats. Les clients ont signalé qu'ils sont maintenant en mesure d'initier des conversations en direct avec les équipes SimpleTexting. Nous continuerons de surveiller et de clore cet incident une fois que nous aurons confiance que les conversations en direct fonctionnent comme prévu. Nous nous excusons pour le désagrément et vous remercions de votre patience.

3. 3 août 2026 à 17:29 UTCresolved

   Intercom a confirmé que tous les services sont rétablis à la normale. Les conversations en direct et les courriels fonctionnent maintenant comme prévu. N'hésitez pas à appeler notre équipe de support client au (866) 259-1887 si vous constatez d'autres problèmes. Merci de votre patience et de votre compréhension cet après-midi!

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juin 2026 à 14:20 UTCinvestigating

   Les utilisateurs ont signalé des problèmes avec la création de nouveaux comptes SimpleTexting et l'accès à leurs essais libres créés précédemment. Nous examinons actuellement la cause et la portée de cette question. Nous espérons que le système sera pleinement opérationnel dès que possible.

2. 24 juin 2026 à 15:23 UTCidentified

   La question ayant une incidence sur la création de comptes et sur les comptes de procès libres existants a été identifiée. Un correctif est actuellement mis en œuvre par notre équipe d'ingénierie.

3. 24 juin 2026 à 16:52 UTCmonitoring

   Les problèmes qui empêchent l'enregistrement de nouveaux comptes de procès libres SimpleTexting ont été résolus. Nous investissons toujours un problème touchant les messages entrants et sortants sur les comptes libres existants. Nous fournirons une mise à jour au fur et à mesure que des progrès seront réalisés pour résoudre ce problème. Merci de votre patience!

4. 25 juin 2026 à 19:25 UTCresolved

   Nous sommes heureux de signaler que notre équipe d'ingénieurs a résolu tous les problèmes touchant les comptes d'essais libres. Certains utilisateurs qui se sont inscrits hier (6/24/26), peuvent avoir besoin de l'aide de notre équipe de support pour créer un nouveau compte d'essai pour continuer à essayer SimpleTexting. Si votre compte est touché, vous recevrez un courriel cet après-midi. Nous nous excusons pour le désagrément causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 mai 2026 à 14:08 UTCinvestigating

   We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 18 mai 2026 à 14:11 UTCinvestigating

   Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.

3. 18 mai 2026 à 14:51 UTCmonitoring

   A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.

4. 18 mai 2026 à 15:18 UTCresolved

   This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.

1. 25 avril 2026 à 14:14 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 25 avril 2026 à 16:07 UTCidentified

   The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.

3. 25 avril 2026 à 16:42 UTCmonitoring

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

4. 25 avril 2026 à 16:48 UTCmonitoring

   The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.

5. 25 avril 2026 à 17:22 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 22 janvier 2026 à 18:24 UTCinvestigating

   Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

2. 22 janvier 2026 à 20:19 UTCidentified

   The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.

3. 22 janvier 2026 à 21:43 UTCresolved

   This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!

1. 9 janvier 2026 à 20:03 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 9 janvier 2026 à 21:00 UTCmonitoring

   Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!

3. 9 janvier 2026 à 22:11 UTCresolved

   Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!

1. 12 novembre 2025 à 00:49 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 12 novembre 2025 à 01:21 UTCidentified

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

3. 12 novembre 2025 à 01:54 UTCmonitoring

   We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.

4. 12 novembre 2025 à 02:34 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 23 septembre 2025 à 15:38 UTCinvestigating

   Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 23 septembre 2025 à 16:13 UTCmonitoring

   The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.

3. 23 septembre 2025 à 16:59 UTCresolved

   This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.

1. 28 avril 2025 à 16:04 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 avril 2025 à 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

3. 28 avril 2025 à 17:38 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.

1. 4 février 2025 à 20:44 UTCinvestigating

   We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 4 février 2025 à 21:08 UTCmonitoring

   A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.

3. 4 février 2025 à 22:01 UTCresolved

   We are happy to report that this issue has been fully resolved.

1. 28 janvier 2025 à 20:56 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 janvier 2025 à 21:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 janvier 2025 à 22:02 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

4. 28 janvier 2025 à 22:33 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!

1. 29 mai 2024 à 16:24 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 29 mai 2024 à 17:12 UTCidentified

   The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

3. 29 mai 2024 à 18:29 UTCresolved

   A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.

1. 22 février 2024 à 14:41 UTCinvestigating

   We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.

2. 22 février 2024 à 16:14 UTCinvestigating

   We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.

3. 22 février 2024 à 18:16 UTCmonitoring

   We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.

4. 22 février 2024 à 20:52 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 22 février 2024 à 20:55 UTCresolved

   We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.

1. 19 avril 2023 à 21:43 UTCinvestigating

   Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 19 avril 2023 à 22:37 UTCmonitoring

   The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.

3. 20 avril 2023 à 01:04 UTCresolved

   This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.

1. 3 octobre 2022 à 20:15 UTCinvestigating

   Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.

2. 3 octobre 2022 à 21:43 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.

3. 3 octobre 2022 à 22:40 UTCresolved

   This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.

1. 26 août 2022 à 13:24 UTCinvestigating

   Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.

2. 26 août 2022 à 14:11 UTCmonitoring

   The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.

3. 26 août 2022 à 15:09 UTCresolved

   This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!

1. 24 août 2022 à 14:54 UTCinvestigating

   We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 août 2022 à 15:31 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!

3. 24 août 2022 à 17:16 UTCresolved

   We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!

1. 31 mars 2022 à 18:07 UTCinvestigating

   Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.

2. 31 mars 2022 à 18:24 UTCinvestigating

   Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.

3. 31 mars 2022 à 19:43 UTCmonitoring

   A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.

4. 1 avril 2022 à 02:25 UTCresolved

   This incident has been resolved. Thank you for your patience while we worked through it.

1. 25 mars 2022 à 21:22 UTCinvestigating

   Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.

2. 25 mars 2022 à 22:05 UTCidentified

   Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.

3. 26 mars 2022 à 02:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 mars 2022 à 15:24 UTCresolved

   Campaigns are sending normally now. Thank you for your patience while we resolved this!

1. 24 mars 2022 à 17:25 UTCinvestigating

   Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 mars 2022 à 18:25 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 mars 2022 à 18:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue.

4. 24 mars 2022 à 20:18 UTCresolved

   We've resolved our incoming message delivery incident. Thank you for your patience.