Historique des pannes de Sine

1. 29 juillet 2026 à 08:23 UTCidentified

   Nous rencontrons actuellement des problèmes avec notre fournisseur de courriels en amont. Nous enquêtons sur la cause et nous mettrons à jour, car nous disposons de renseignements supplémentaires.

2. 29 juillet 2026 à 23:04 UTCidentified

   Nous avons identifié la cause fondamentale et continuons de travailler en étroite collaboration avec notre fournisseur de courriels en amont pour résoudre le problème. Veuillez noter que les notifications de poussée mobiles ne sont pas affectées et continuent de fonctionner normalement.

3. 30 juillet 2026 à 00:45 UTCmonitoring

   Le problème a été atténué et nous suivons de près la situation à mesure que la fonctionnalité d'envoi de courriels est rétablie.

4. 30 juillet 2026 à 07:11 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

5. 30 juillet 2026 à 07:14 UTCresolved

   Nous pouvons confirmer que les services de messagerie sont maintenant pleinement opérationnels.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juillet 2026 à 08:21 UTCresolved

   Nous rencontrons actuellement des problèmes avec notre fournisseur de courriels en amont. Nous enquêtons sur la cause et nous mettrons à jour, car nous disposons de renseignements supplémentaires.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 03:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 9 juillet 2026 à 03:01 UTCresolved

   This incident has been resolved.

1. 22 mai 2026 à 00:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 22 mai 2026 à 05:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 mai 2026 à 00:40 UTCresolved

   This incident has been resolved.

1. 16 avril 2026 à 06:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 17 avril 2026 à 00:59 UTCresolved

   This incident has been resolved.

1. 15 février 2026 à 22:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 15 février 2026 à 22:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 16 février 2026 à 01:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 25 février 2026 à 00:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 22 janvier 2026 à 22:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 23 janvier 2026 à 21:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 janvier 2026 à 21:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 6 novembre 2025 à 06:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 6 novembre 2025 à 06:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 6 novembre 2025 à 06:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 20 octobre 2025 à 09:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 20 octobre 2025 à 09:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 octobre 2025 à 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 9 octobre 2025 à 00:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 9 octobre 2025 à 03:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 octobre 2025 à 00:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 15 octobre 2025 à 01:32 UTCresolved

   This incident has been resolved.

1. 15 juillet 2025 à 03:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 16 juillet 2025 à 02:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 18 juillet 2025 à 03:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 21 juillet 2025 à 06:22 UTCresolved

   This incident has been resolved.

1. 1 avril 2025 à 23:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2 avril 2025 à 01:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2 avril 2025 à 23:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 19 mars 2025 à 04:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 24 mars 2025 à 02:02 UTCresolved

   This incident has been resolved.

1. 26 février 2025 à 01:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 26 février 2025 à 03:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 26 février 2025 à 23:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 6 février 2025 à 08:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 6 février 2025 à 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 6 février 2025 à 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 6 février 2025 à 23:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 21 janvier 2025 à 06:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 22 janvier 2025 à 02:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2 octobre 2024 à 03:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 3 octobre 2024 à 01:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 3 octobre 2024 à 07:28 UTCresolved

   This incident has been resolved.

1. 10 septembre 2024 à 09:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 10 septembre 2024 à 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 10 septembre 2024 à 11:02 UTCresolved

   This incident has been resolved.

1. 15 août 2024 à 07:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 15 août 2024 à 08:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 août 2024 à 04:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 22 mars 2024 à 05:28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 24 mars 2024 à 01:02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 30 avril 2024 à 01:10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 avril 2024 à 01:10 UTCresolved

   This incident was resolved