Historique des pannes de Skedulo

We are currently investigating an issue impacting the skedulo web app. Some customers may be unable to load/resolve the app with an authorisation error showing. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Salesforce is currently experiencing performance degradation which may impact the Skedulo web app. The Skedulo web app appears to be resolving, however we are continuing to monitor the various outages. For more information, please refer to [status.salesforce.com](https://status.salesforce.com).

The Skedulo Web app appears to be resolving now although slightly longer load times are possible. We will continue to monitor the salesforce outage and provide an update once this is resolved. If you are still facing issues accessing or using the Skedulo web app, please contact support at support.skedulo.com

The Salesforce outage appears to be resolved. Please reach out to Skedulo support if you require any further assistance.

We are currently investigating an issue impacting the Skedulo Web App for some customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

This incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting **_Skedulo App not being available for download._** Our team is actively working to identify the root cause and will provide updates as soon as we have more information. In the meantime please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. Please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store in case you still can't see the Skedulo App through Apple Store

The incident affecting **_Skedulo App not being available for download on Apple store_** has been resolved. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting multiple customers who is experiencing issues on Skedulo WebApp. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

The team has implemented some changes aimed at improving the app’s performance. Further work is still in progress, and updates will be shared as they become available.

The incident affecting certain functions with the Skedulo WebApp has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

Skedulo team continues to investigate a reported issue affecting Skedulo Pulse and Salesforce customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

The incident affecting loading times within the web app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting The web and Mobile application Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Users may experience slowness/errors in the web/mobile app and delays in optimisation running.

The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting some AU region customers. Users may experience long load times or errors within the Skedulo Plus app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

The incident affecting the mobile app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting some customers in the AU region accessing Skedulo products Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

The incident affecting Skedulo products for AU customers has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting Salesforce and Pulse customers in the web app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

The incident affecting web app loading and performance has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting various consoles in the Skedulo Web app. This is only impacting Skedulo Pulse Platform customers. Users may experience "Unknown Error" when trying to load consoles within the Skedulo Web App. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating a reported issue affecting **Android users on version 3.19.0 of Skedulo Plus, where accessing V2 forms may cause crashes or blue screens**. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

We have identified the cause of the incident . Our team is implementing a resolution and monitoring the situation closely. We will keep you updated on the progress.

We have identified this issue affects Android users on v3.19 of Skedulo Plus who are also on Android OS v14 and below. We are working to create a patch for release on the Play store as soon as possible. In the mean time, if possible, please upgrade affected devices to Android OS v15 to resolve the error.

A fix has been applied for the incident, Android Patch **3.19.1** has been approved by google play store and is now live. 📲 The rollout has begun with and will start reaching impacted users currently on **Android 3.19.0**. We’ll continue to monitor the rollout

The incident affecting some of the **_V2 custom forms_** has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

We are currently investigating this issue.

Services are back to normal and we are actively monitoring to ensure stability.

All relevant services have remained stable, and we have not received any further reports of issues related to this outage.

Some users may run into an error related to the 'availability information of resources' when trying to allocate a job or send offers in the web app. We are currently investigating and will provide an update as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Messaging is not loading for users accessing the Skedulo Plus application with Android devices. We are currently investigating this issue.

This issue has been identified and we are working on creating a patch to resolve it. This will be released once approved by the app store.

The incident has been resolved in the latest Skedulo Plus Android patch (v3.18.1), now available on the Play Store. Please update the app on your device to this version.

Some jobs may not be displaying in Skedulo Plus. We are currently investigating this issue.

The issue has been identified and affects Android devices and jobs linked to recurring schedules. This only impacts customers on the Skedulo on Salesforce product. We are currently working on a fix.

We are working on deploying a fix and it should be in production within the next few hours. This will be a backend change and will not require any action from customers.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may be unable to access the web app and the Skedulo API due to API timeouts.

Issue Identified We identified an issue where some job allocations may have been deallocated if they were linked to past jobs scheduled between June 25 and June 28, 2025. The affected jobs are those in the past that serve as dependencies for currently scheduled work in their optimization scheduling process. Actions Taken The change that caused this behaviour has been rolled back. Our team is actively reviewing and correcting any impacted job data. Next Steps We will share further updates once all affected data has been fully resolved.

Our team is actively reviewing and correcting any impacted job data

This incident has been resolved.

Due to the expiration of an external API key, requests to the third-party service failed. We have resolved the issue with the provider to prevent recurrence.

Our new web app and backend api are currently down, we're investing now as our highest priority.

This issue is now resolved, all systems are operational.

This incident has been resolved.

We are investigating an issue where one of our system services unexpectedly stopped. We are looking at this as our highest priority and will inform you when resolved.

This issue has now been resolved. Systems are now fully operational.