Historique des pannes de Smugmug

1. 30 juin 2026 à 16:29 UTCinvestigating

   Un petit nombre de personnes peuvent éprouver des problèmes momentanés avec la façon dont certaines pages du site sont affichées. Nous arrivons au bas de ce bug et nous mettrons à jour avec plus d'informations une fois que nous avons fait un correctif.

2. 30 juin 2026 à 16:45 UTCmonitoring

   Nous avons identifié la source du problème et nous voyons le rétablissement.

3. 30 juin 2026 à 16:52 UTCresolved

   Tous les systèmes sont de retour au fonctionnement normal.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 juin 2026 à 08:50 UTCinvestigating

   A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

2. 3 juin 2026 à 11:57 UTCresolved

   This incident has been resolved.

1. 11 avril 2026 à 03:21 UTCinvestigating

   Pages are loading more slowly than usual. Our engineers are on the case.

2. 11 avril 2026 à 03:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 avril 2026 à 03:51 UTCresolved

   This incident has been resolved.

1. 7 février 2026 à 18:58 UTCinvestigating

   Uploads are processing slowly. Our team is working on a fix.

2. 7 février 2026 à 23:39 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 février 2026 à 01:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 février 2026 à 03:09 UTCresolved

   This incident has been resolved.

1. 7 février 2026 à 04:01 UTCinvestigating

   Uploads are processing slowly. Our team is working on a fix.

2. 7 février 2026 à 07:14 UTCresolved

   This incident has been resolved.

1. 27 janvier 2026 à 15:20 UTCinvestigating

   Uploads are processing slowly. Our team is working on a fix.

2. 27 janvier 2026 à 16:24 UTCresolved

   This incident has been resolved.

1. 21 décembre 2025 à 22:08 UTCinvestigating

   Pages are loading more slowly than usual. Our engineers are on the case.

2. 21 décembre 2025 à 23:34 UTCresolved

   The incident has been resolved.

1. 29 octobre 2025 à 08:39 UTCinvestigating

   We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.

2. 29 octobre 2025 à 16:04 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 07:17 UTCinvestigating

   We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.

2. 20 octobre 2025 à 08:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 octobre 2025 à 09:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 octobre 2025 à 16:39 UTCresolved

   This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.

1. 9 juillet 2025 à 17:34 UTCinvestigating

   Images are loading more slowly than usual. Our engineers are on the case.

2. 9 juillet 2025 à 17:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 juillet 2025 à 18:04 UTCresolved

   This incident has been resolved.

1. 9 juillet 2025 à 16:30 UTCinvestigating

   We're experiencing problems with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

2. 9 juillet 2025 à 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 juillet 2025 à 17:07 UTCresolved

   This incident has been resolved.

1. 17 février 2025 à 01:27 UTCinvestigating

   Images are loading more slowly than usual. Our engineers are on the case.

2. 17 février 2025 à 02:21 UTCresolved

   This incident has been resolved.

1. 24 juillet 2024 à 21:13 UTCinvestigating

   Uploads are processing slowly. Our team is working on a fix.

2. 24 juillet 2024 à 23:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 juillet 2024 à 00:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 juillet 2024 à 00:27 UTCmonitoring

   The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain.

5. 25 juillet 2024 à 00:32 UTCresolved

   All uploaded images have now been processed.

1. 24 mai 2024 à 19:13 UTCidentified

   Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly.

2. 24 mai 2024 à 19:30 UTCresolved

   This bug has been resolved. You may need to refresh the page and repopulate the cart if you encountered this issue.

1. 18 mars 2024 à 18:21 UTCidentified

   Sitemap xml files are temporarily unavailable. Our teams are working on a fix.

2. 19 mars 2024 à 16:47 UTCresolved

   This incident has been resolved.

1. 14 février 2024 à 09:22 UTCinvestigating

   Images are loading more slowly than usual. Our engineers are on the case.

2. 14 février 2024 à 09:36 UTCresolved

   This incident has been resolved.

1. 7 février 2024 à 21:19 UTCinvestigating

   We are currently investigating this issue.

2. 7 février 2024 à 21:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 février 2024 à 22:44 UTCresolved

   This incident has been resolved.

1. 15 janvier 2024 à 17:39 UTCinvestigating

   Stats are processing slowly. Our engineers are investigating this issue.

2. 15 janvier 2024 à 18:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 janvier 2024 à 19:42 UTCidentified

   Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.

4. 16 janvier 2024 à 09:27 UTCidentified

   Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).

5. 17 janvier 2024 à 23:13 UTCidentified

   The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.

6. 18 janvier 2024 à 20:03 UTCresolved

   This incident has been resolved. Stats are within 24 hours of real-time.

1. 6 novembre 2023 à 13:59 UTCidentified

   Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.

2. 6 novembre 2023 à 15:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 novembre 2023 à 15:47 UTCresolved

   This incident has been resolved.

1. 23 septembre 2023 à 20:01 UTCinvestigating

   Uploads are processing slowly. Our team is working on a fix.

2. 23 septembre 2023 à 20:46 UTCresolved

   This incident has been resolved.