Historique des pannes de Spark

Particle is investigating multiple reports of cellular carriers in South Africa rejecting or not allowing data sessions to flow. The issue relates to B524 and M524 devices.

We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.

Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.

The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.

Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.

We are continuing to investigate this issue.

A fix has been implemented and devices are reconnecting.

This incident has been resolved.

Particle is investigating reports of unstable integrations and the event stream.

Particle has deployed a fix, and services are back to baseline.

Particle is investigating reports of EtherSIM connection instability.

Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.

Connectivity has recovered.

We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

The issue was resolved

Particle is investigating connectivity issues for devices connected on EtherSIM.

The issue has been identified and a fix is being implemented.

Devices are recovering and Particle is monitoring the situation.

Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.

Connectivity has recovered to normal levels.

Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

A fix has been implemented and the team is monitoring devices.

This incident has been resolved.

Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.

This incident has been resolved.

Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.

The issue is ongoing, and the team is still investigating.

We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.

The incident has been resolved.

Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.

Metrics for logic and integrations are back to normal.

From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.

Services have recovered and normal operations resumed. The team continues to monitor the situation.

The incident has resolved and services are back to normal.

Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.

The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.

We have observed strong signs of recovery and expect devices to reconnect soon.

Recovery is still underway.

Device recovery continues. Recovery is at 80% pre-outage levels.

The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.

Online devices count and behavior match our daily numbers.

We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.

The incident was resolved. Fleet numbers reached pre-outage levels and are stable.

The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.

Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.

This incident has been resolved.

We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.

Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.

Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.

A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.

The provider solved the issue, and the fleet recovered to values similar to before the outage

Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.

The change has been rolled back, and the console is fully functional.

Particle is aware that the console event stream is currently not loading for new sessions. The team is actively engaged.

A rollback was performed, and the console is showing events. Impact was 8:56am PST to 10:10am PST; events continued to be delivered to Webhooks and devices. Impact was limited to the console's debug event view.

We are currently experiencing delays in processing SIM card state changes (activation, deactivation). This may result in slower-than-usual performance when managing SIM states via the Particle Console or API. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

The performance of SIM card state changes has improved, and the system is now processing requests as expected. Our monitoring shows that operations such as activation and deactivation are functioning normally. We will continue to closely monitor the situation to ensure stability.

This incident has been resolved.

Particle is investigating reports of devices going offline in Canada. More information to follow.

All signs point to an issue isolated to the Rogers network, with devices capable of connecting to other carriers unaffected. The Particle infrastructure is operating as expected.

We’re seeing positive signs of recovery across the fleet. We'll continue to monitor closely over the next few hours until full restoration is achieved.

Fleet connectivity levels have returned to values consistent with those before the incident. The issue appears to be resolved at this time.