Historique des pannes de Sps Commerce

1. 18 août 2026 à 16:08 UTCmonitoring

   Entre 09:48 et 10:26 CST, AS2 Communications a connu une panne du côté de réception, empêchant les clients d'envoyer ou de documents via AS2 à SPS Commerce. Le problème a été résolu et la connectivité AS2 est entièrement rétablie et est actuellement surveillée par l'équipe. Si les clients ont constaté des erreurs lors de l'envoi de documents pendant une période de l'incident, ils doivent s'assurer que les documents touchés ont été envoyés avec succès. Nous nous excusons pour toute perturbation que cela a causé.

2. 18 août 2026 à 16:15 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 juillet 2026 à 12:00 UTCinvestigating

   Nous enquêtons sur un incident ouvert avec notre infrastructure de traitement de documents qui peut causer des retards ou des défaillances dans le traitement des transactions par le système. Aucune donnée n'a été perdue et le système devrait être rattrapé sous peu. Nous rapprocherons toutes les données après avoir récupéré l'incident pour nous assurer que toutes les transactions sont traitées comme prévu.

2. 25 juillet 2026 à 12:08 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 juillet 2026 à 20:25 UTCinvestigating

   We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

2. 6 juillet 2026 à 20:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 juillet 2026 à 20:48 UTCidentified

   We are continuing to investigate the issue. The team is isolated the cause and we are working on a fix.

4. 6 juillet 2026 à 21:26 UTCmonitoring

   The issue was identified and a fix was implemented. Recovery of the backlog of data is in process. Any failed documents are being isolated and determined for recovery.

5. 6 juillet 2026 à 22:14 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 6 juillet 2026 à 22:36 UTCmonitoring

   We are continuing to process a small backlog of data, but new documents entering the system are processing normally. Any documents that failed during the outage are being assessed for recovery.

7. 6 juillet 2026 à 23:13 UTCmonitoring

   The backlog of data is fully processed. We continue to isolate and recover failed documents.

8. 7 juillet 2026 à 00:33 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 18:44 UTCinvestigating

   We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions for customers using our Web portal. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

2. 6 juillet 2026 à 19:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 juillet 2026 à 19:35 UTCresolved

   This incident has been resolved.

1. 18 juin 2026 à 08:02 UTCinvestigating

   We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

2. 18 juin 2026 à 09:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 juin 2026 à 09:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 juin 2026 à 09:25 UTCresolved

   This incident has been resolved.

1. 10 avril 2026 à 20:37 UTCinvestigating

   We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

2. 10 avril 2026 à 20:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 avril 2026 à 22:06 UTCresolved

   This incident has been resolved.

1. 20 février 2026 à 13:34 UTCidentified

   We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

2. 20 février 2026 à 14:12 UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 février 2026 à 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 février 2026 à 15:16 UTCresolved

   This incident has been resolved.

1. 24 janvier 2026 à 19:15 UTCidentified

   We have identified an issue with Commerce Platform. Applications in Commerce platform (including Assortment and Fulfillment).

2. 24 janvier 2026 à 19:28 UTCmonitoring

   We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

3. 24 janvier 2026 à 19:30 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 24 janvier 2026 à 20:17 UTCresolved

   This incident has been resolved.

1. 23 janvier 2026 à 13:53 UTCinvestigating

   We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

2. 23 janvier 2026 à 14:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 janvier 2026 à 14:42 UTCmonitoring

   A fix has been implemented and we are continue to monitor the results.

4. 23 janvier 2026 à 15:16 UTCmonitoring

   We seeing performance returning to normal and continue to monitor system performance for full recovery.

5. 23 janvier 2026 à 15:21 UTCresolved

   This incident has been resolved.

1. 23 janvier 2026 à 04:41 UTCinvestigating

   We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.

2. 23 janvier 2026 à 04:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 janvier 2026 à 04:53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 23 janvier 2026 à 05:18 UTCresolved

   This incident has been resolved.