57 Squarespace incidents · juillet 2025 — official updates, affected components, duration and resolution details.
Acuity Scheduling service était temporairement indisponible à partir de 10:36-10:55 heure de l'Est des États-Unis.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur des questions à travers Squarespace, en particulier en ce qui concerne l'accès au panel des campagnes d'email ainsi que l'application et l'accès à certaines fonctionnalités premium.
Nous continuons de travailler sur une solution à ce problème.
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Certains utilisateurs éprouvent des problèmes avec le plantage de l'application Acuity Admin Mobile lorsqu'ils tentent de lancer l'application après la dernière mise à jour iOS 27. Nous enquêtons actuellement sur la question.
Nous recommandons actuellement que les utilisateurs restent sur iOS 26 et reportent la mise à jour vers iOS 27 jusqu'à ce que ce problème soit résolu. Cette précaution assurera un accès ininterrompu à l'application Acuity Admin Mobile. Les utilisateurs d'Android restent inchangés.
Le problème a été identifié et nous travaillons sur une solution.
Nous continuons de travailler sur une solution à ce problème.
L'accès à l'application Acuity Scheduling a été restauré pour les utilisateurs sur iOS 27. Les utilisateurs peuvent mettre à jour Acuity Scheduling version 98.0.0 via l'Apple App Store pour installer le correctif.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Certains clients voient une page « ORRY » lorsqu'ils accèdent à leur page de planification des clients.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous sommes actuellement confrontés à une perturbation du service avec l'intégration à Meta Services. Notre équipe d'ingénierie a identifié le problème et travaille avec Meta pour le résoudre. Nous fournirons une mise à jour dès que possible.
Nous continuons de travailler sur une solution à ce problème.
Après avoir examiné l'impact, nous avons confirmé que cette question est de portée limitée et n'a pas d'incidence sur la fonctionnalité de base. Nous fermons cette mise à jour de Statuspage. Les clients qui continuent de connaître le problème doivent communiquer avec Support.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur un problème qui a retardé la synchronisation du calendrier Google. Cela peut également retarder la création de liens Google Meet pour les rendez-vous.
La question a été réglée.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous vivons actuellement une interruption de service. Notre équipe d'ingénierie a identifié le problème et travaille à mettre en œuvre une solution. Tous les utilisateurs et les services peuvent être touchés. Nous fournirons une mise à jour dès que possible.
This incident has been resolved.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous examinons actuellement les problèmes de connectivité avec les sites Squarespace et les tableaux de bord des comptes.
Nous continuons d'enquêter sur cette question.
Le problème a été identifié et une solution est en cours de mise en oeuvre.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
We're investigating issues with Acuity Scheduling elevated errors.
We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating connectivity issues and 503 errors for Squarespace sites.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.
The issue has been identified and a fix has been implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with website subscriptions not being activated.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues with editing and loading sites.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We’re investigating issues with new payment details being saved.
We are continuing to investigate this issue.
Issue has been mitigated and we are monitoring the fix.
This incident has been resolved.
We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating issues with loading sites.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating errors while connecting to some Squarespace sites.
We're investigating errors while connecting to some Squarespace sites.
Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.
This incident has been resolved.
On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure. At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.
Acuity Scheduling is now fully operational.
We are currently investigating issues with sites not loading properly due to errors and delays.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
