Historique des pannes de Squarespace

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

We're investigating issues with Acuity Scheduling elevated errors.

We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

A fix has been implemented and we are monitoring results.

This incident has been resolved.

We are currently investigating connectivity issues and 503 errors for Squarespace sites.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

The issue has been identified and a fix has been implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with website subscriptions not being activated.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating issues with editing and loading sites.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We’re investigating issues with new payment details being saved.

We are continuing to investigate this issue.

Issue has been mitigated and we are monitoring the fix.

This incident has been resolved.

Checkout temporarily unavailable: we are upgrading our systems to serve you better. Checkout might be temporarily unavailable from April 16 1:00 AM ET to 2:00 AM ET.

The maintenance is complete and checkout is now available. Thankyou for your patience.

We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating issues with loading sites.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating errors while connecting to some Squarespace sites.

We're investigating errors while connecting to some Squarespace sites.

Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

This incident has been resolved.

On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.  At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

Acuity Scheduling is now fully operational.

We are currently investigating issues with sites not loading properly due to errors and delays.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue where domain registrations are not being completed and remain in pending status.

We are continuing to investigate this issue.

We are also investigating an issue with billing subscriptions along with domain registrations.

We are continuing to investigate this issue. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating issues with sites loading.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating issues with new trial creation.

We're continuing to monitor this issue.

This incident has been resolved.

We are currently investigating a delay in webhook delivery.

We have identified the cause of the webhook delivery delay, and are working toward a solution.

The issue with delayed webhook delivery has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with editing collection pages on Squarespace sites.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.