Calendrier d'acuité - Impossible de se connecter à Meta
Début 20 août 2026 à 20:12 UTC · En cours
IssuesIncident mineur
Composants affectés
Acuity Scheduling
identified
Nous sommes actuellement confrontés à une perturbation du service avec l'intégration à Meta Services.
Notre équipe d'ingénierie a identifié le problème et travaille avec Meta pour le résoudre.
Nous fournirons une mise à jour dès que possible.
identified
Nous continuons de travailler sur une solution à ce problème.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Calendrier d'acuité / Synchronisation du calendrier de Google retardé
Début 20 août 2026 à 12:26 UTC · 2h 4m
IssuesIncident mineur
Composants affectés
Acuity Scheduling
investigating
Nous enquêtons actuellement sur un problème qui a retardé la synchronisation du calendrier Google. Cela peut également retarder la création de liens Google Meet pour les rendez-vous.
resolved
La question a été réglée.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Perturbation du service de planification de l'acuité
Début 12 août 2026 à 22:55 UTC · 17m
OutageIncident critique
Composants affectés
Acuity Scheduling
identified
Nous vivons actuellement une interruption de service.
Notre équipe d'ingénierie a identifié le problème et travaille à mettre en œuvre une solution. Tous les utilisateurs et les services peuvent être touchés.
Nous fournirons une mise à jour dès que possible.
resolved
This incident has been resolved.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous examinons actuellement les problèmes de connectivité avec les sites Squarespace et les tableaux de bord des comptes.
investigating
Nous continuons d'enquêter sur cette question.
identified
Le problème a été identifié et une solution est en cours de mise en oeuvre.
resolved
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Acuity Scheduling Elevated Errors
Début 4 juin 2026 à 18:58 UTC · 32m
OutageIncident critique
Composants affectés
Accounts & Billing
investigating
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected.
We will provide an update as soon as possible.
investigating
We're investigating issues with Acuity Scheduling elevated errors.
identified
We are currently experiencing a service disruption.
We have identified the issue with Acuity Scheduling elevated errors.
We will provide an update as soon as possible.
monitoring
A fix has been implemented and we are monitoring results.
resolved
This incident has been resolved.
Connectivity Issues
Début 20 mai 2026 à 17:45 UTC · 29m
OutageIncident majeur
Composants affectés
Site EditingSite Loading
investigating
We are currently investigating connectivity issues and 503 errors for Squarespace sites.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Acuity Scheduling Service Disruption
Début 19 mai 2026 à 17:06 UTC · 30m
OutageIncident majeur
Composants affectés
Acuity Scheduling
investigating
We are currently experiencing a service disruption where existing users are unable to create new Acuity trials.
Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected.
We will provide an update as soon as possible.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Unable to create new sites and purchase or modify non-website subscriptions
Début 28 avril 2026 à 10:17 UTC · 1h 31m
OutageIncident critique
Composants affectés
Site Editing
investigating
This might include:
- Not being able to create a new website using template store / blank template.
- Not being able to register a new domain name.
- Not being able to purchase or modify subscriptions.
identified
The issue has been identified and a fix has been implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Website subscriptions are not activated
Début 27 avril 2026 à 17:12 UTC · 36m
OutageIncident majeur
Composants affectés
Accounts & BillingSite Loading
investigating
We are currently investigating an issue with website subscriptions not being activated.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Site Loading and Editing Issues
Début 27 avril 2026 à 16:09 UTC · 6h 11m
IssuesIncident mineur
Composants affectés
Site EditingSite Loading
investigating
We are currently investigating issues with editing and loading sites.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.
identified
The issue has been identified and a fix is being implemented.
identified
We are continuing to work on a fix for this issue.
resolved
This incident has been resolved.
New Payment Methods Cannot Be Saved
Début 21 avril 2026 à 17:21 UTC · 1h 21m
OutageIncident majeur
Composants affectés
Accounts & Billing
investigating
We’re investigating issues with new payment details being saved.
investigating
We are continuing to investigate this issue.
monitoring
Issue has been mitigated and we are monitoring the fix.
resolved
This incident has been resolved.
Customers will see delays with domain transfers.
Début 9 avril 2026 à 10:02 UTC · 1h 20m
IssuesIncident mineur
Composants affectés
Domains
investigating
We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity issues
Début 2 avril 2026 à 19:11 UTC · 18m
Pending
Composants affectés
Site EditingCommerceSite LoadingDomainsSquarespace Help
investigating
We're investigating issues with loading sites.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity issues
Début 31 mars 2026 à 21:06 UTC · 55m
OutageIncident majeur
investigating
We're investigating errors while connecting to some Squarespace sites.
monitoring
We're investigating errors while connecting to some Squarespace sites.
monitoring
Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.
resolved
This incident has been resolved.
postmortem
On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform.
At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports.
At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests.
At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.
At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally.
We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.
Acuity Scheduling - Clients of businesses may not be able to update card...
Début 31 mars 2026 à 17:40 UTC · 57m
IssuesIncident mineur
investigating
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users may be affected.
We will provide an update as soon as possible.
identified
We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution. All users may be affected.
We will provide an update as soon as possible.
identified
We are currently experiencing a service disruption.
Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected.
We will provide an update as soon as possible.
resolved
Acuity Scheduling is now fully operational.
Site Loading Issues
Début 18 mars 2026 à 15:38 UTC · 1h 18m
OutageIncident majeur
Composants affectés
Site Loading
investigating
We are currently investigating issues with sites not loading properly due to errors and delays.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issues with Domain Registration & Billing
Début 10 mars 2026 à 13:35 UTC · 2h 22m
IssuesIncident mineur
Composants affectés
Accounts & BillingDomains
investigating
We are currently investigating an issue where domain registrations are not being completed and remain in pending status.
investigating
We are continuing to investigate this issue.
investigating
We are also investigating an issue with billing subscriptions along with domain registrations.
investigating
We are continuing to investigate this issue. Thank you for your patience.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Customers will see errors with domain transfers
Début 6 mars 2026 à 12:48 UTC · 43m
IssuesIncident mineur
Composants affectés
Domains
investigating
We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Connectivity Issues
Début 1 mars 2026 à 09:03 UTC · 2h 10m
OutageIncident majeur
Composants affectés
Site Loading
investigating
We're investigating issues with sites loading.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Customers unable to create new trial sites
Début 11 février 2026 à 20:18 UTC · 1h 42m
OutageIncident majeur
Composants affectés
Site Loading
investigating
We're investigating issues with new trial creation.