Historique des pannes de Stax Payments

1. 27 octobre 2026 à 18:17 UTCidentified

   Nous avons été informés qu ' une tierce partie a fait l ' objet d ' une erreur technique susceptible d ' avoir une incidence sur le financement des lots traités le 23/10/26 et le 24/10/26. Nous partagerons d'autres mises à jour du fournisseur à mesure qu'elles seront disponibles.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 octobre 2026 à 21:22 UTCidentified

   Nous avons identifié un retard de financement qui affecte un sous-ensemble de commerçants. Les marchands qui s'attendaient à être financés aujourd'hui, le 20 octobre 2026 seront maintenant financés demain, le 21 octobre 2026. Le problème a été résolu et le financement futur devrait se poursuivre normalement.

2. 21 octobre 2026 à 12:03 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 octobre 2026 à 14:11 UTCresolved

   Un problème est survenu concernant un serveur interne qui a eu une incidence temporaire sur le traitement de certaines transactions d'ACH. Nos équipes techniques ont résolu le problème, et la fonctionnalité de la plateforme fonctionne normalement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 septembre 2026 à 14:19 UTCidentified

   Nous sommes au courant d'un problème technique provenant d'un fournisseur tiers qui peut provoquer l'apparition d'un message d'erreur lors de la création de liens de paiement. Le fournisseur a identifié le problème et un correctif est en cours de mise en oeuvre.

2. 28 septembre 2026 à 15:08 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 18:23 UTCresolved

   Entre 12h34 HAE - 14h08 HAE, certains utilisateurs ont peut-être eu un message d'erreur lorsqu'ils ont tenté de traiter les paiements via une facture ou un paiement sur le site. Un correctif a été mis en place et nous suivons les résultats.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juin 2026 à 21:49 UTCinvestigating

   We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

2. 30 juin 2026 à 22:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 juin 2026 à 23:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 juin 2026 à 23:28 UTCresolved

   This incident has been resolved.

1. 29 avril 2026 à 15:58 UTCidentified

   We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

2. 29 avril 2026 à 17:00 UTCmonitoring

   A fix has been implemented and we are currently monitoring the results.

3. 29 avril 2026 à 19:39 UTCresolved

   This incident has been resolved.

1. 16 avril 2026 à 16:43 UTCinvestigating

   We are aware of system stability issues and teams are actively working to resolve the issue.

2. 16 avril 2026 à 17:21 UTCmonitoring

   The system has been stabilized and we are continuing to monitor.

3. 17 avril 2026 à 13:51 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 22:35 UTCidentified

   The team is aware of the issues related to the inability to access Stax Pay and Connect.

2. 10 mars 2026 à 22:43 UTCmonitoring

   Systems have recovered and teams are continuing to monitor.

3. 11 mars 2026 à 12:36 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 13:51 UTCinvestigating

   We are currently investigating intermittent issues with the loading of fee statements.

2. 10 mars 2026 à 14:57 UTCidentified

   The issue has been identified and teams are working to implement a fix.

3. 11 mars 2026 à 12:32 UTCresolved

   This incident has been resolved.

1. 3 mars 2026 à 14:35 UTCidentified

   We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

2. 3 mars 2026 à 15:52 UTCmonitoring

   The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

3. 3 mars 2026 à 19:21 UTCmonitoring

   The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

4. 4 mars 2026 à 16:30 UTCresolved

   This incident is now resolved.

1. 23 janvier 2026 à 17:14 UTCidentified

   We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

2. 23 janvier 2026 à 17:22 UTCresolved

   The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

1. 12 décembre 2025 à 01:21 UTCidentified

   We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

2. 12 décembre 2025 à 05:00 UTCmonitoring

   We are continuing to work on a fix for this issue.

3. 12 décembre 2025 à 05:19 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 décembre 2025 à 05:19 UTCidentified

   We are continuing to work on a fix for this issue.

5. 12 décembre 2025 à 05:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 12 décembre 2025 à 05:57 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 13:54 UTCinvestigating

   We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

2. 18 novembre 2025 à 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 novembre 2025 à 14:41 UTCmonitoring

   We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

4. 18 novembre 2025 à 18:00 UTCresolved

   This incident has been resolved.

1. 5 novembre 2025 à 16:13 UTCinvestigating

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 5 novembre 2025 à 16:36 UTCmonitoring

   A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

3. 5 novembre 2025 à 19:28 UTCresolved

   This incident has been resolved.

1. 3 novembre 2025 à 21:31 UTCinvestigating

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 3 novembre 2025 à 22:00 UTCmonitoring

   A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

3. 3 novembre 2025 à 23:25 UTCresolved

   This incident has been resolved.

1. 23 octobre 2025 à 21:02 UTCinvestigating

   We are currently investigating a service disruption related to scheduled payments.

2. 23 octobre 2025 à 22:13 UTCresolved

   This incident has been resolved.

1. 13 octobre 2025 à 20:03 UTCidentified

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 13 octobre 2025 à 21:13 UTCresolved

   This incident has been resolved

1. 30 septembre 2025 à 18:41 UTCidentified

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 30 septembre 2025 à 19:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 septembre 2025 à 19:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 septembre 2025 à 19:20 UTCresolved

   This incident has been resolved.

1. 26 septembre 2025 à 21:40 UTCinvestigating

   We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

2. 26 septembre 2025 à 21:50 UTCidentified

   We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

3. 26 septembre 2025 à 23:04 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 26 septembre 2025 à 23:11 UTCresolved

   This incident has been resolved.