Historique des pannes de Stax Payments

We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

A fix has been implemented and we are currently monitoring the results.

This incident has been resolved.

We are aware of system stability issues and teams are actively working to resolve the issue.

The system has been stabilized and we are continuing to monitor.

This incident has been resolved.

The team is aware of the issues related to the inability to access Stax Pay and Connect.

Systems have recovered and teams are continuing to monitor.

This incident has been resolved.

We are currently investigating intermittent issues with the loading of fee statements.

The issue has been identified and teams are working to implement a fix.

This incident has been resolved.

We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

This incident is now resolved.

We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

We are continuing to investigate this issue.

We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

This incident has been resolved.

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

This incident has been resolved.

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

This incident has been resolved.

We are currently investigating a service disruption related to scheduled payments.

This incident has been resolved.

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

This incident has been resolved

We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.

This incident has been resolved.

We are currently investigating a service disruption with our Stax Pay Platform. Teams are working to identify the root cause and implement a solution.

We have identified the issue and are currently working on a resolution. We will continue to provide updates.

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

This incident has been resolved.

Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions.  We apologize for the potential disruption to your business.

This incident has been resolved.

We are aware that NMI experienced an outage that affected our ability to process certain payments between 12:17PM ET and 1:02PM ET. See NMI's Status Page for more details. https://status.transactiongateway.com/incidents/8jcwj1ks867p At this time, this vendor has resolved the issue and has confirmed services are back to an operational status.