Historique des pannes de Sucuri

We have identified an SSL-related issue associated with maintenance work that was recently completed in Paris. Our team is actively working on it, and we will post another update shortly.

We have implemented a fix for the SSL certificate issue in Paris. Our teams are actively monitoring to validate recovery. Further updates will follow as we confirm full resolution.

This incident is now resolved.

We’re investigating delays in when changes made in the dashboard are applied. Saves may take longer than normal to take effect. We’ll update this incident as we learn more or when behavior is back to normal.

We’ve resolved the delay in when dashboard changes take effect. You should see normal apply times now. We’re continuing to monitor and will post shortly that the issue is resolved.

This incident is now resolved.

We are currently working on mitigating the impact of the DDoS attack in the Paris region. Will inform about updates

Mitigation has been applied to the IP address that was targeted by a high volume of traffic in the Paris region. The region is currently stable. We will provide further updates shortly.

The attack is still ongoing, and the affected IP is still under mitigation. The Paris region is currently stable. We’ll provide further updates shortly.

The attack is still ongoing, and the affected IP is still under mitigation. The Paris region is currently stable. We will keep you informed

We are continuing to mitigate an ongoing attack targeting an IP in the Paris region. The region is currently stable. We will share further updates as more information becomes available.

We’re still mitigating an ongoing attack aimed at infrastructure in the Paris and Frankfurt regions. Cluster 28 is impacted in these regions at this time. We’ll post another update when we have more to share.

We continue to respond to sustained malicious traffic targeting our footprint in Paris, Frankfurt, and London. Cluster 28 remains affected in those locations. We’ll follow up as soon as we have further information on this incident.

We remain engaged countering sustained malicious traffic affecting our Paris, Frankfurt, and London footprint. Cluster 28 is still impacted in those locations. We will post again when we have additional information on this incident.

We are continuing to respond to ongoing malicious traffic affecting our infrastructure in Paris, Frankfurt, and London. Cluster 28 remains impacted in these locations. We will provide an update as soon as more information about this incident becomes available.

We are still actively responding to ongoing malicious traffic impacting our infrastructure in Paris, Frankfurt, and London. Cluster 28 continues to be affected in these locations. We will share another update as soon as additional information on this incident is available.

We are continuing to work with our network team to mitigate the source of incoming attack traffic. At the moment, we still see packet loss and cluster 28 is still affected. We will provide further updates shortly.

We have completed a series of mitigations addressing elevated load on our network. These measures required more time than we initially expected to implement safely. We appreciate your patience and understand the impact this has had. We are now observing improved latency and overall performance, consistent with a substantial reduction in the traffic that was contributing to the issue. Engineering teams remain engaged and are actively monitoring systems and external checks to confirm stability. We will provide a further update if conditions change or once we are confident the incident is fully resolved. If you continue to see problems with a specific site or region, please contact support with details so we can investigate.

We are still monitoring closely after the applied mitigations. No new issues observed in our checks; we will update if that changes.

Increased traffic levels persist and are causing higher latency in certain regions. We are coordinating with our networking team and continuing to monitor. We will update again as conditions change.

Additional mitigations have restored traffic and latency to normal levels in the affected regions. We will continue routine monitoring. This incident is resolved.

We are currently working on mitigating the impact of the DDoS attack in the Paris and London regions. The attack has been stopped now, and we continue to monitor the situation.

This incident has been resolved.

Users whose traffic was served from our Dallas, Chicago, and San Jose Points of Presence (POPs) experienced redirect loops. Only a subset of customers who have the option to redirect would be affected. This was caused by cache configuration changes at those locations. We reverted those changes, redirect behavior returned to normal, and the issue is resolved.

We are currently experiencing degraded performance in the London region. Our team has identified network instability affecting traffic routed through this location, which may result in intermittent connectivity issues, increased latency, or temporary unavailability for some customers. We are actively investigating the issue and working to restore full stability as quickly as possible. Updates will be provided as more information becomes available.

The issue impacting the London region has been identified. Mitigation steps are underway, and we are closely monitoring the recovery process.

The corrective actions have been applied, and routing in the London region has been stabilized. All services are currently operating as expected. We are actively monitoring performance metrics to confirm full recovery.

The London region has remained stable without any further issues. This incident is now resolved.

We are currently mitigating a network-related issue affecting traffic originating from the Paris and London (EU) regions.

Mitigations have been applied to an IP address that was targeted with the high amount of traffic within the Paris and London regions. Both regions are currently stable, however sites on cluster 35 are still affected and we will provide further updates shortly.

The implemented mitigations have demonstrated stability across both regions currently. Sites on cluster 35 remain affected by these measures, and we continue monitoring traffic to ultimately remove them.

We are continuing to monitor the impacted cluster, cluster 35, on the Paris and London regions. We will provide another status update within the next few hours unless we see any significant changes.

We're still tracking the situation with cluster 35 in Paris and London. Any significant developments will be communicated promptly.

Our deployed mitigations continue to show stable performance in both regions. Sites on cluster 35 are still affected by these safeguards while we monitor conditions to eventually lift them.

The issue affecting cluster 35 in the Paris and London regions has been resolved. All services have been restored to normal operation. This incident is now resolved.

Our network monitoring tools have detected some intermittent network issues impacting Asia region that has resulted in degraded performance. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information. We hope to have the issue resolved shortly and we apologize for any trouble experienced.

Our network monitoring tools have detected some intermittent network issues impacting one of our Asia POPs, in Singapore region that has resulted in degraded performance. The issue was localized only in that specific region and was related to some upstream network's issues outside our infra It is already normalized, but our network engineering team are continuing to investigate the issue and monitoring everything. We apologize for any trouble experienced.

Yesterday, February 23rd, around 2:00pm EST - our network monitoring tools have detected some intermittent network issues impacting one of our North America POPs, in west coast region that has resulted in degraded performance. The issue was localized only in that specific region and was related to some upstream network's issues outside our infra It is already normalized, but our network engineering team are continuing to investigate the issue and monitoring everything. We apologize for any trouble experienced.

We are currently mitigating a network-related issue affecting a subset of traffic originating from the Paris (EU) region. As part of this mitigation, a specific IP associated with Cluster 39 has been temporarily blackholed in the Paris PoP to protect overall platform stability. Impact: Some customers accessing their websites from Paris and parts of the EU may experience connectivity issues. Traffic from other regions remains unaffected. No data loss has been observed. Mitigation Actions: Cluster 39 has been temporarily blackholed in the Paris PoP as a containment measure. Impacted customers may experience service disruption in that region until the issue is fully resolved. Support: If you are experiencing issues accessing your site from the Paris/EU region, please contact Support so we can promptly move your site to an alternate cluster.

The network related issue that was affecting Cluster 39 in the Paris (EU) region has been resolved and the IP is no longer blackholed.

We are currently experiencing an issue affecting the WAF 1.0 Captcha feature. Our engineering team is currently deploying a fix and we should have everything normalized in less than 1 hour.

Our engineering team is currently deploying a fix and we should have everything normalized in about 30 minutes

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue affecting the WAF Dashboard at waf.sucuri.net in EU. Customers may be unable to log in or access dashboard functionality at this time. Our engineering team is actively investigating and working to resolve the issue. We will continue to provide updates as soon as more information becomes available.

We are continuing to investigate this issue.

This incident has been resolved. Thank you for your patience and understanding, if you are still having issues, please open a support ticket.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently investigating the potential where allowlisted IP's may continue to experience firewall blocks.

This incident has been resolved.

We are currently experiencing an issue with paypal on checkout due to changes in paypal policy we are working diligently to get an update from paypal and will release more information soon. For now we request you use a valid credit card.

The PayPal checkout issue has been addressed. Normal functionality has been restored, and users can once again complete purchases using PayPal. We apologize for any inconvenience caused and appreciate your patience.

Our monitoring systems have identified intermittent network disruptions affecting the North America West region, resulting in periods of degraded performance. At this time, the issue appears to be localized to this region. The root cause has been traced to one of our upstream providers currently experiencing technical difficulties, which in turn has impacted our WAF service. The provider is actively working on remediation, and our network engineering team is closely monitoring the situation to ensure service stability. We will continue to provide updates as more information becomes available and will confirm once services have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter promptly.

The issue affecting the North America West region has been successfully isolated. Service performance has stabilized, and our network engineering team is actively monitoring the service to ensure continued stability. We will provide a final update once we have confirmed full resolution.

This incident has been resolved. Thank you for your patience and understanding, if you are still having issues, please open a support ticket.

We are currently experiencing an issue affecting the WAF Dashboard at waf.sucuri.net. Customers may be unable to log in or access dashboard functionality at this time. Our engineering team is actively investigating and working to resolve the issue. We will continue to provide updates as soon as more information becomes available. Please note that Firewall protection, Monitoring, and Backup services remain fully operational and are not impacted. This incident affects only the dashboard interface used to configure WAF settings.

We are aware of an issue that is also affecting customers' ability to log in to their support dashboard. We are investigating this issue and will provide updates as more information becomes available.

The issue has been identified, we are working quickly to implement a fix, and we will provide an update as soon as the solution is in place

We’ve applied a fix to address the underlying issue and are currently observing system performance and stability. Our team continues to monitor all affected services closely to ensure full recovery. Further updates will be shared as needed.

This incident has been resolved.

We are performing maintenance on our Live Chat support tool. Maintenance Window: 8-10PM PST - Apr 9, 2025 Live chat may be unavailable for the maintenance window. Thank you for your understanding.

This incident has been resolved.

Our network monitoring tools have detected some intermittent network issues impacting Cluster 7 that has resulted in degraded performance. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information. We hope to have the issue resolved shortly and we apologize for any trouble experienced.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue preventing users from submitting support requests.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.