Historique des pannes de Sugarsync

1. 26 août 2026 à 16:30 UTCinvestigating

   Notre équipe de support connaît actuellement un accès limité aux outils internes en raison de la maintenance du réseau. Les comptes et les données de SugarSync ne sont pas affectés; les clients peuvent se connecter et utiliser le service comme normal. Notre équipe d'ingénieurs s'emploie activement à restaurer toutes les capacités de soutien. Si vous avez besoin d'aide, veuillez soumettre un ticket et nous répondrons dès que les systèmes seront complètement restaurés.

2. 26 août 2026 à 17:26 UTCmonitoring

   Nos ingénieurs ont identifié la source du problème, mettent en œuvre le correctif et continuent de surveiller. Si vous avez besoin d'aide, veuillez soumettre un ticket et nous répondrons dès que les systèmes seront complètement restaurés.

3. 26 août 2026 à 17:32 UTCresolved

   Cet incident a été résolu. Le soutien est pleinement opérationnel.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 août 2026 à 16:21 UTCinvestigating

   Grâce à la maintenance du réseau, notre système interne d'accès aux comptes pose actuellement un problème. Cela n'affecte que le support; l'accès des clients aux comptes n'est pas affecté. Nos ingénieurs travaillent avec diligence pour résoudre le problème. Dans l'intervalle, cliquez ici pour soumettre un ticket d'assistance qui sera répondu dès que possible.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 avril 2026 à 17:11 UTCinvestigating

   Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.

2. 15 avril 2026 à 17:21 UTCmonitoring

   Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

3. 16 avril 2026 à 14:18 UTCresolved

   Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.

1. 12 avril 2026 à 00:57 UTCinvestigating

   Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.

2. 12 avril 2026 à 01:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 avril 2026 à 01:30 UTCmonitoring

   Our engineers have identified the cause of the widespread system issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

4. 13 avril 2026 à 14:50 UTCresolved

   Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.

1. 8 avril 2026 à 19:29 UTCidentified

   An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT

2. 9 avril 2026 à 00:04 UTCresolved

   Google has indicated that the issue has been resolved.

1. 18 novembre 2025 à 14:46 UTCinvestigating

   We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.

2. 18 novembre 2025 à 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 novembre 2025 à 21:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 novembre 2025 à 21:32 UTCresolved

   This incident has been resolved.

1. 26 juin 2024 à 20:10 UTCinvestigating

   Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.

2. 27 juin 2024 à 14:50 UTCinvestigating

   Our engineers are still investigating the issue of system emails not being delivered and hope to have it resolved soon.

3. 27 juin 2024 à 19:48 UTCidentified

   Our engineers have identified the cause of system emails not being delivered and are actively working to resolve it as quickly as possible.

4. 28 juin 2024 à 23:24 UTCidentified

   Emails are beginning to process on our end but are delayed. Our engineers are still actively working on the system to bring it back to normal operation soon. We appreciate your patience.

5. 1 juillet 2024 à 14:24 UTCresolved

   Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails for shared folders, new business user activations, password resets, etc., while this issue was being resolved, please send them again.

1. 8 avril 2024 à 15:56 UTCinvestigating

   Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

2. 12 avril 2024 à 14:52 UTCinvestigating

   Our engineers are working toward a resolution to an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

3. 19 avril 2024 à 16:08 UTCmonitoring

   Our engineers have identified and fixed the issue that prevents credit card information from being updated in some web browsers. We are currently monitoring the issue. Thank you for your patience.

4. 23 avril 2024 à 17:07 UTCresolved

   This incident has been resolved.

1. 6 février 2024 à 19:41 UTCresolved

   Our engineers investigated an issue that was preventing some users from logging in to their accounts. That issue appears to be resolved now. If you still cannot log into your account, please submit a ticket to support.

1. 9 janvier 2024 à 15:34 UTCinvestigating

   Our engineers are currently investigating an issue that is affecting the ability to view image thumbnails. We hope to have this resolved soon.

2. 9 janvier 2024 à 21:31 UTCmonitoring

   Our engineers have identified and resolved the issue with thumbnail images not being displayed and are monitoring it.

3. 9 janvier 2024 à 21:32 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 janvier 2024 à 21:00 UTCresolved

   Our engineers have resolved the issue that is affecting the ability to view image thumbnails.

1. 11 décembre 2023 à 17:02 UTCinvestigating

   Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our knowledge base article for a workaround.

2. 9 janvier 2024 à 15:39 UTCinvestigating

   Our engineers are continuing to work on a resolution for the issue on our website preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

3. 1 février 2024 à 16:00 UTCinvestigating

   Our engineers are still working on a resolution for the issue preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

4. 6 février 2024 à 19:57 UTCidentified

   Our engineers have identified the cause of this issue and are continuing their work on a resolution for this issue that prevents some browsers from updating credit card information. Please visit our knowledge base article for a workaround.

5. 28 février 2024 à 15:34 UTCmonitoring

   A fix for the issue that prevents credit card information from being updated in some web browsers has been implemented by our engineers who are monitoring the situation.

6. 12 mars 2024 à 14:43 UTCresolved

   This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.

1. 17 octobre 2023 à 22:28 UTCinvestigating

   Our engineers are currently investigating the issue of shared folder invitation emails not being delivered. Billing notices are not affected. All updates to this issue will be posted to our status page.

2. 18 octobre 2023 à 15:13 UTCinvestigating

   Our engineers are continuing to investigate the issue of shared folder invitation emails not being delivered. Billing notices and password resets are not affected. All updates to this issue will be posted here.

3. 19 octobre 2023 à 15:31 UTCmonitoring

   Our engineers are have implemented a fix, and the issue of shared folder invitation emails not being delivered appears to be resolved. They are monitoring the results now.

4. 20 octobre 2023 à 18:08 UTCmonitoring

   Our engineers have resolved the issue of shared folder invitation emails not being delivered.

5. 20 octobre 2023 à 18:09 UTCresolved

   This incident has been resolved.

1. 21 mars 2023 à 16:08 UTCinvestigating

   Our network engineers are currently investigating an issue with the protected folder backups service. Updates will be posted here as more information is gathered.

2. 22 mars 2023 à 15:14 UTCinvestigating

   Our network engineers are still investigating an issue with the protected folder backups service. Thank you for your patience. Updates will be posted here as details become available.

3. 23 mars 2023 à 15:17 UTCidentified

   Our network engineers believe they have identified the problem with the Protected Folder backups and are working toward a resolution.

4. 28 mars 2023 à 15:15 UTCidentified

   Our network engineers are continuing to work on a resolution for the Protected Folders. Thank you for your patience.

5. 4 avril 2023 à 20:22 UTCidentified

   Our network engineers are continuing their work on the issue with the protected folder backups. Until a permanent resolution is in place, you may see protected folder backups get created intermittently. Updates will be posted here as more information is gathered.

6. 24 avril 2023 à 15:04 UTCidentified

   Our network engineers are continuing to work on the issue with the protected folder backups. Protected folder backups are functioning but only intermittently. We do apologize for the delay.

7. 21 juin 2023 à 22:40 UTCresolved

   This incident has been resolved.

1. 2 février 2023 à 23:06 UTCinvestigating

   Our engineers are investigating an issue that may affect a subset of customers whereby two-factor authentication notifications may not be received properly. More information will be posted as it becomes available.

2. 3 février 2023 à 19:38 UTCinvestigating

   Our engineers are still investigating an issue that may affect a subset of customers with two-factor authentication (2FA) enabled. Notifications for 2FA may not be received and/or there may be possible connection issues to the server on our mobile app. More information will be posted as it becomes available.

3. 3 février 2023 à 22:36 UTCmonitoring

   Our engineers believe they have identified and corrected the issue with two-factor authentication notifications and connection issues on the mobile app and are monitoring the situation. Please try logging in again and/or opening files on the mobile app.

4. 6 février 2023 à 18:27 UTCresolved

   Our engineers have resolved the issues with two-factor authentication (2FA). If you are experiencing continuing issues with that or anything else with SugarSync, please contact support .

1. 6 octobre 2022 à 15:15 UTCinvestigating

   Our engineers are investigating an issue that may be preventing access to a subset of SugarSync accounts. The issue may prevent those users from logging in and/or resetting their password. We appreciate your patience while they are resolving this.

2. 6 octobre 2022 à 23:12 UTCinvestigating

   Our engineers are continuing to investigate an issue that is preventing access to accounts for a portion of our customers. The issue will prevent those users from logging in and/or resetting their password. We appreciate your patience while they are working to resolve it.

3. 7 octobre 2022 à 14:22 UTCinvestigating

   Our engineers are still investigating an issue that is preventing access to a portion of SugarSync accounts. The issue will prevent some users from logging in and/or resetting their password. We appreciate your patience and apologize for the inconvenience while they are resolving this.

4. 10 octobre 2022 à 15:28 UTCinvestigating

   Ongoing investigations are being conducted by our engineering team focusing on an issue preventing a subset of users to access their accounts. We can confirm there has been no data loss and we hope to have this resolved as quickly as possible.

5. 11 octobre 2022 à 15:45 UTCidentified

   Our engineers have identified an issue in our database which prohibits logging into accounts. We are implementing a fix and will provide another update once it is implemented.

6. 11 octobre 2022 à 16:31 UTCidentified

   Our engineers have identified an issue in our database which prohibits logging into accounts, and resetting passwords. We are implementing a fix and will provide another update once it is implemented.

7. 11 octobre 2022 à 21:10 UTCidentified

   Our engineers have identified the issue in our database which prohibits logging into accounts, and resetting passwords. They are performing maintenance and implementing a fix for affected customers. The maintenance will likely run through tomorrow.

8. 12 octobre 2022 à 18:17 UTCidentified

   Our engineers are performing ongoing maintenance in our database for the issue that prohibits logging into accounts and resetting passwords. The maintenance will likely run through Oct 13, 2022.

9. 13 octobre 2022 à 14:53 UTCidentified

   Our engineers have completed maintenance in our database to resolve the issue affecting new customers and are working to resolve the issue preventing logging into accounts and resetting passwords for existing accounts. There have been no security breaches or loss of data.

10. 14 octobre 2022 à 16:59 UTCidentified

    Our engineers are working through the remaining affected accounts as quickly as possible to restore access. We hope next week to publish a target date for this to be completed. There have been no security breaches or loss of data. We thank you for your patience while we resolve this issue and apologize for any inconvenience caused.

11. 17 octobre 2022 à 16:50 UTCidentified

    Our engineers have resolved the underlying issue with account access and are still working through the remaining accounts as quickly as possible to restore access. We hope to have more detailed information for you in the next day or two. There have been no security breaches or loss of data. We thank you again for your patience while we resolve this.

12. 19 octobre 2022 à 17:30 UTCidentified

    Our engineers are still working through the remaining affected accounts as quickly as possible to restore access. We will continue to reply to open support tickets as the affected accounts are restored, so that you are notified when that happens. We thank you for your continued patience.

13. 25 octobre 2022 à 17:31 UTCresolved

    Our engineers have resolved the remaining affected accounts and access is now restored for these users. If you cannot login, please try resetting your password . Please contact SugarSync support if you still have any issues logging into your account.

1. 19 septembre 2022 à 22:14 UTCinvestigating

   Our network engineers have discovered a network issue that may be causing interruption of service for some users. They are working to resolve this as quickly as possible.

2. 19 septembre 2022 à 22:17 UTCmonitoring

   Our network engineers have identified and corrected the network issue that was causing interruption of service for some users and are currently monitoring it.

3. 20 septembre 2022 à 15:25 UTCmonitoring

   Our network engineers have discovered a network issue that may be causing an interruption of service for some users. They are working to resolve this as quickly as possible.

4. 20 septembre 2022 à 20:03 UTCresolved

   This incident has been resolved by our operations team.

1. 19 septembre 2022 à 16:30 UTCresolved

   Our network engineers discovered and resolved a network issue that occurred over the weekend. We apologize for any interruption in service.

1. 14 septembre 2022 à 16:13 UTCinvestigating

   Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be temporarily inaccessible. We thank you for your patience while this is resolved.

2. 14 septembre 2022 à 16:54 UTCmonitoring

   Our engineers believe they have resolved the network issue that caused the SugarSync systems to be inaccessible and are monitoring the situation now. You should now be able to access your accounts via the web, desktop, and mobile applications.

3. 14 septembre 2022 à 17:15 UTCmonitoring

   We are continuing to monitor for any further issues. If you are still unable to log in via the web, please hold down the Shift key while refreshing the page and try again.

4. 14 septembre 2022 à 21:07 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 29 août 2022 à 14:18 UTCinvestigating

   We are currently rebooting a network switch for maintenance. SugarSync service may be degraded for up to 2 hours. Customers experiencing service issues for greater than 2 hours should reach out to [email protected]

2. 29 août 2022 à 16:20 UTCresolved

   This incident has been resolved.

1. 6 juin 2022 à 15:01 UTCinvestigating

   Our engineers are currently investigating an issue where some customers are seeing files that appear to be stuck in the upload queue or say "Waiting to add" in the Folders view. We appreciate your patience as we try to resolve this.

2. 6 juin 2022 à 15:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 juin 2022 à 14:55 UTCinvestigating

   Our engineers are continuing to investigate the issue for some users where files appear to be stuck in the upload queue or say "Waiting to add" in the Folders view. We appreciate your patience.

4. 9 juin 2022 à 16:00 UTCinvestigating

   Our engineers are still investigating the issue of stuck uploads for some customers. We do appreciate your patience as we try to resolve this.

5. 10 juin 2022 à 22:07 UTCinvestigating

   Our engineers are still investigating this issue We appreciate your continued patience as we try to resolve this.

6. 13 juin 2022 à 16:21 UTCinvestigating

   We appreciate your patience while our engineers continue their ongoing investigation of this issue that is affecting a small subset of our customers.

7. 16 juin 2022 à 16:21 UTCinvestigating

   We appreciate your patience while our engineers continue their investigation. Some customers have had success modifying/saving the stuck files (e.g., adding a word to a document, cropping an image, etc.) to allow them to upload.

8. 23 juin 2022 à 17:04 UTCinvestigating

   We appreciate your patience and apologize that our engineers' investigation is taking longer than expected. Please try modifying/saving the stuck files (e.g., adding a word to a document, cropping an image, etc.) which should allow them to upload.

9. 29 juin 2022 à 14:46 UTCinvestigating

   Please try modifying/saving the stuck files which should allow them to upload. Please contact support for further assistance, if you don't have a ticket ongoing already. Once again, we appreciate your patience as we resolve this.

10. 29 juin 2022 à 14:48 UTCinvestigating

    Please try modifying/saving the stuck files which should allow them to upload. Please contact support for further assistance, if you don't already have an ongoing ticket. Once again, we appreciate your patience as we resolve this.

11. 12 juillet 2022 à 21:13 UTCidentified

    If you have a long list of files, or files that can't be edited, such as images, PDFs, etc., our technical support team can schedule a remote session to help resolve this by running a tool to fix those files. Please let us know approximately how many files are stuck and your availability for a remote session. Please contact support to submit a ticket, if you don't already have an ongoing ticket. If you only have a few, editable files, such as Word docs, Excel spreadsheets, text files, etc., changing the files even slightly and saving them should allow them to properly upload without a remote session. Once again, we appreciate your patience as we resolve this.

12. 8 août 2022 à 16:15 UTCidentified

    We now have a new version of SugarSync that includes a tool you can run as a workaround to allow any stuck files to upload properly. Please see our support article here . Our engineers are continuing to work on a permanent solution.

13. 23 août 2022 à 15:41 UTCmonitoring

    We appreciate your patience and apologize that a permanent resolution is taking longer than expected. We expect this to be resolved in the next few weeks, and any stuck files will upload properly automatically ; no update for the desktop app is needed. You should not see any new stuck files at this point. Please see our support article to work around any existing stuck uploads here .

14. 19 septembre 2022 à 16:33 UTCresolved

    This issue has been resolved by our engineers. If you still have existing files stuck in the uploads, please see our support article here to run our tool to fix those files.