Historique des pannes de Sumo Logic

1. 14 juillet 2026 à 03:19 UTCinvestigating

   Nous enquêtons actuellement sur des rapports de problèmes avec Metrics Searches. Les utilisateurs qui se fient aux requêtes métriques peuvent voir des erreurs lors de l'exécution des recherches. L'équipe d'intervention enquête sur la question et mettra à jour l'état de la situation à mesure que nous en saurons plus.

2. 14 juillet 2026 à 05:32 UTCmonitoring

   Nous avons implémenté un correctif pour le problème touchant les recherches de mesures. Les symptômes sont: latence dans le traitement et l'affichage des données de mesures. Nous suivons actuellement les résultats.

3. 14 juillet 2026 à 05:35 UTCresolved

   Nous ne voyons plus de problèmes avec Metrics Searches et le fonctionnement normal a été restauré à ce moment.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juillet 2026 à 06:54 UTCinvestigating

   We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

2. 9 juillet 2026 à 07:10 UTCmonitoring

   We have implemented a fix for the issue affecting CSE Processing Pipeline. We are currently monitoring the results.

3. 9 juillet 2026 à 07:21 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 18 juin 2026 à 19:37 UTCinvestigating

   We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

2. 18 juin 2026 à 19:53 UTCmonitoring

   We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

3. 18 juin 2026 à 20:32 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 17 juin 2026 à 13:33 UTCinvestigating

   We are currently investigating reports of problems with Log Searches. The symptoms are: error messages in log queries, specifically using the geoip operator.

2. 17 juin 2026 à 13:35 UTCidentified

   We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with the geoip operator. We are working on a fix for the problem.

3. 17 juin 2026 à 13:36 UTCresolved

   We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

1. 17 juin 2026 à 12:08 UTCinvestigating

   We are currently investigating reports of problems with Logs Searches. The symptoms are: error messages in log queries specifically using geoip operator.

2. 17 juin 2026 à 12:13 UTCidentified

   We are also seeing impact on: Deployments: Japan (JP), Zurich (CH) We have identified the source of the issue affecting Logs Searches. The symptoms are: error messages in log queries with geoip operator. We are working on a fix for the problem.

3. 17 juin 2026 à 12:34 UTCresolved

   We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

1. 8 juin 2026 à 06:07 UTCinvestigating

   We are currently investigating reports of problems with Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.

2. 8 juin 2026 à 06:24 UTCmonitoring

   We have implemented a fix for the issue affecting Billing and Account Management, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

3. 8 juin 2026 à 06:27 UTCresolved

   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

1. 5 juin 2026 à 22:13 UTCidentified

   We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

2. 5 juin 2026 à 22:14 UTCmonitoring

   We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

3. 5 juin 2026 à 23:15 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 2 juin 2026 à 14:04 UTCinvestigating

   We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

2. 2 juin 2026 à 16:15 UTCmonitoring

   We have implemented a fix for the issue affecting Metrics Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

3. 2 juin 2026 à 17:44 UTCresolved

   We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

1. 22 mai 2026 à 12:56 UTCinvestigating

   We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

2. 22 mai 2026 à 14:36 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 22 mai 2026 à 08:33 UTCinvestigating

   We are currently investigating reports of problems with Data Indexing. The symptoms are: latency in processing and displaying log data. We will provide more information soon. [Identified] - 9:15 UTC We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are working on a fix for the problem.

2. 22 mai 2026 à 10:26 UTCresolved

   We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.

1. 21 mai 2026 à 00:42 UTCmonitoring

   We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

2. 21 mai 2026 à 01:05 UTCresolved

   We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

1. 8 mai 2026 à 10:50 UTCidentified

   We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

2. 8 mai 2026 à 11:37 UTCidentified

   We are continuing to work on a fix for this issue.

3. 8 mai 2026 à 11:39 UTCresolved

   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

1. 8 mai 2026 à 01:27 UTCidentified

   We have identified a failure of a cloud provider's availability zone as the source of the issue affecting CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, UI slowness, latency or errors communicating with API. We are working on a fix for the problem and switching traffic off of the affected infrastructure.

2. 8 mai 2026 à 02:21 UTCmonitoring

   Data Indexing, Tracing Ingestion, CSE UI, and CSE APIs have been restored. Metrics Ingestion and Metrics Alerting are recovering but not yet fully operational. Collection is not impacted — raw data continues to be ingested — however, there may be delays before it is available to search.

3. 8 mai 2026 à 04:05 UTCresolved

   We are no longer seeing issues with Metrics Alerting and Metrics Ingestion and normal operation has been restored at this time.

1. 5 mai 2026 à 10:50 UTCinvestigating

   We are currently investigating reports of problems with CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We will provide more information soon.

2. 5 mai 2026 à 11:23 UTCidentified

   We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

3. 5 mai 2026 à 11:30 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 4 mai 2026 à 12:26 UTCinvestigating

   We are currently investigating reports of problems with CSE UI. The symptoms are: UI slowness. We will provide more information soon.

2. 4 mai 2026 à 13:07 UTCresolved

   We are no longer seeing issues with CSE UI and normal operation has been restored at this time.

1. 22 avril 2026 à 17:41 UTCinvestigating

   We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

2. 22 avril 2026 à 17:42 UTCmonitoring

   We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

3. 22 avril 2026 à 17:42 UTCresolved

   We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

1. 16 avril 2026 à 08:03 UTCinvestigating

   We are currently investigating reports of problems with Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We will provide more information soon.

2. 16 avril 2026 à 08:03 UTCmonitoring

   We have implemented a fix for the issue affecting Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We are currently monitoring the results.

3. 16 avril 2026 à 08:04 UTCresolved

   We are no longer seeing issues with Logs Collection and Metrics Collection and normal operation has been restored at this time.

1. 16 avril 2026 à 08:01 UTCidentified

   We have identified the source of the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are working on a fix for the problem.

2. 16 avril 2026 à 08:01 UTCmonitoring

   We have implemented a fix for the issue affecting CSE Processing Pipeline. The symptoms are: latency in processing and displaying security data. We are currently monitoring the results.

3. 16 avril 2026 à 08:01 UTCresolved

   We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time.

1. 16 avril 2026 à 07:57 UTCidentified

   We have identified the source of the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.

2. 16 avril 2026 à 07:57 UTCmonitoring

   We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

3. 16 avril 2026 à 07:57 UTCresolved

   We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

1. 16 avril 2026 à 07:54 UTCmonitoring

   We have implemented a fix for the issue affecting Logs Collection. The symptoms are: latency in processing and displaying log data. We are currently monitoring the results.

2. 16 avril 2026 à 07:54 UTCresolved

   We are no longer seeing issues with Logs Collection and normal operation has been restored at this time. [Update] Following further investigation, we determined that the previously communicated resolution time was incorrect. The correct resolution time has been updated to 8:20 AM UTC.