Historique des pannes de Swrve

We have been experiencing elevated Push Notification errors with delivery to Android devices as a result of upstream incident at Google. The cause has been identified and mitigation is being put in place. Error levels are low and will return 5xx errors to Push API requests.

Elevated 5xx errors on Event API. ~6min service degradation.

We are investigating elevated errors in Transactional Push API

We are continuing investigation. There is an increase in errors on A/B test Content servers. Event processing and Advanced rule processing is also delayed.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue with advanced rule processing.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

QA Events are under maintenance and will be briefly unavailable.

Maintenance complete.

We are currently investigating an issue that may be delaying some campaigns from launching.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our data processing infrastructure is running behind and we are currently working to clear the backlog.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue with Advanced Rule Processing in the US which is resulting in delayed processing.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue updating Advanced Rules within the customer Dashboard.

This incident has been resolved.

We are experiencing issues with advanced rule processing. We have identified the issue and are implementing a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified the cause of the issue and are working to resolve it.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are experiencing elevated push errors affecting Amazon devices only. This is caused by upstream vendor issues. The vendor has identified the cause of the issue and is implementing a fix.

This incident has been resolved.

We're currently investing intermittent failures delivering individual push notifications to Apple devices.

The issue has been identified with a downstream provider (Apple APNS)

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

The issue has been identified by our provider and a fix is currently being implemented. At this time we are seeing delays with push notifications and we are continuing to investigate the impact to other services.

This incident has been resolved.

We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

The issue has been identified by our provider and a fix is currently being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating delays to Amplify event processing.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We've experienced an increase in errors on the customer dashboard. The cause has been identified and a fix applied.