Historique des pannes de Sync

1. 9 septembre 2026 à 03:43 UTCinvestigating

   Nous connaissons un niveau élevé d'erreurs de téléchargement et de téléchargement et nous examinons actuellement le problème.

2. 9 septembre 2026 à 05:31 UTCinvestigating

   Nous poursuivons nos recherches sur le problème.

3. 9 septembre 2026 à 08:21 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

4. 9 septembre 2026 à 10:21 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 9 septembre 2026 à 11:17 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 juillet 2026 à 04:15 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

2. 3 juillet 2026 à 04:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 juillet 2026 à 16:25 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 à 17:03 UTCinvestigating

   We are currently investigating an issue affecting login and uploads in the Sync web panel.

2. 27 mai 2026 à 17:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 mai 2026 à 17:11 UTCresolved

   This incident has been resolved.

1. 25 mai 2026 à 14:32 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 25 mai 2026 à 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 mai 2026 à 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 mai 2026 à 17:17 UTCresolved

   This incident has been resolved.

1. 5 mai 2026 à 17:14 UTCmonitoring

   One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

2. 5 mai 2026 à 21:10 UTCresolved

   This incident has been resolved.

1. 1 mai 2026 à 18:51 UTCidentified

   We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

2. 1 mai 2026 à 21:59 UTCmonitoring

   A temporary fix has been implemented. We are currently monitoring the issue.

3. 2 mai 2026 à 01:24 UTCresolved

   This incident has been resolved.

1. 6 mars 2026 à 12:56 UTCinvestigating

   We are currently investigating a login issue affecting the iOS and Android mobile apps

2. 6 mars 2026 à 15:02 UTCresolved

   This incident has been resolved.

1. 21 décembre 2025 à 19:56 UTCinvestigating

   We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

2. 22 décembre 2025 à 03:23 UTCinvestigating

   We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

3. 22 décembre 2025 à 14:59 UTCinvestigating

   We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

4. 22 décembre 2025 à 15:37 UTCinvestigating

   We are continuing to investigate this issue.

5. 23 décembre 2025 à 07:21 UTCresolved

   A new release is now available for the mobile apps that have resolved the issue.

1. 2 décembre 2025 à 15:04 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 2 décembre 2025 à 15:04 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 2 décembre 2025 à 15:05 UTCidentified

   THIS IS A DRILL: We are monitoring the issue.

4. 2 décembre 2025 à 15:06 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

5. 2 décembre 2025 à 15:06 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 18 novembre 2025 à 13:32 UTCinvestigating

   We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

2. 18 novembre 2025 à 13:44 UTCidentified

   We have been informed that our upstream provider has identified the issue and is implementing a fix.

3. 18 novembre 2025 à 14:38 UTCidentified

   We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

4. 18 novembre 2025 à 14:48 UTCmonitoring

   A fix has been implemented by our upstream, we are currently monitoring.

5. 18 novembre 2025 à 16:18 UTCresolved

   This incident has been resolved.

1. 1 octobre 2025 à 17:01 UTCinvestigating

   We are currently investigating an issue where the desktop app may show your device is suspended

2. 1 octobre 2025 à 17:02 UTCresolved

   This incident has been resolved.

1. 5 août 2025 à 17:36 UTCresolved

   Some users may be unable to log in to Sync.

1. 8 juillet 2025 à 17:05 UTCresolved

   Issue has been resolved.

1. 26 juin 2025 à 13:42 UTCinvestigating

   We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

2. 26 juin 2025 à 19:03 UTCidentified

   We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

3. 26 juin 2025 à 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

4. 26 juin 2025 à 22:28 UTCmonitoring

   Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

5. 27 juin 2025 à 01:57 UTCresolved

   This incident has been resolved.

1. 28 mai 2025 à 19:41 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 28 mai 2025 à 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 mai 2025 à 20:16 UTCidentified

   The issue has been identified, a fix is being implemented.

4. 28 mai 2025 à 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

5. 29 mai 2025 à 02:04 UTCresolved

   This incident has been resolved.

1. 12 mars 2025 à 19:59 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 12 mars 2025 à 21:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mars 2025 à 22:21 UTCresolved

   This incident has been resolved.

1. 18 février 2025 à 02:00 UTCinvestigating

   We are experiencing elevated errors

2. 18 février 2025 à 02:59 UTCresolved

   This incident has been resolved

1. 11 février 2025 à 17:15 UTCinvestigating

   We are seeing elevated error rates and are currently looking into the issue.

2. 11 février 2025 à 17:26 UTCinvestigating

   A change has been implemented and we are currently monitoring its impact.

3. 11 février 2025 à 17:26 UTCmonitoring

   A change has been implemented, and we are currently monitoring its impact.

4. 11 février 2025 à 22:14 UTCresolved

   This incident has been resolved.

1. 20 décembre 2024 à 20:17 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 20 décembre 2024 à 20:17 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 20 décembre 2024 à 20:18 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

4. 20 décembre 2024 à 20:19 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 11 septembre 2024 à 21:03 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 11 septembre 2024 à 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 septembre 2024 à 23:28 UTCresolved

   This incident has been resolved.