Historique des pannes de Tapclicks

1. 21 octobre 2026 à 05:35 UTCidentified

   Le 20 octobre, l'équipe de sécurité PHP a émis un préavis de deux vulnérabilités critiques dans PHP (CVE-2026-109618 et CVE-2026-109619), noté 9.2 sur 10 pour la sévérité (Exécution de code à distance). Les responsables en amont ont prévu un communiqué de sécurité d'urgence pour aujourd'hui 21 octobre à 14h00 UTC / 10h00 HAE. Étant donné la gravité de ces vulnérabilités et les discussions publiques entourant les détails d'exploitation divulgués avant la sortie officielle du patch, nous avons pris la décision délibérée de prendre la plateforme TapClicks temporairement hors ligne jusqu'à ce que le correctif du fournisseur puisse être appliqué. Cet isolement proactif est conforme aux directives des principaux avis de cybersécurité, y compris l'avis CERT-UE 2026-018. Ce qui est affecté: L'application de base TapClicks est actuellement indisponible. Les files d'attente et les charges quotidiennes de données reprendront automatiquement le traitement séquentiel une fois que le service de plate-forme sera rétabli. Prochaines étapes : Nous déploierons le correctif de sécurité dès que possible après la sortie par l'équipe de sécurité PHP, effectuerons des vérifications complètes de l'intégrité de l'environnement et rétablirons le service complet. Nous publierons notre prochaine mise à jour d'ici 7h30, ou plus tôt à mesure que de nouvelles informations seront disponibles. Nous nous excusons pour la perturbation de votre journée de travail et apprécions votre compréhension alors que nous priorisons la sécurité de la plateforme. Pour toute question urgente, veuillez contacter notre équipe de support à [email protected].

2. 21 octobre 2026 à 08:33 UTCidentified

   Nos équipes travaillent 24 heures sur 24 pour se préparer à la sortie du patch officiel de sécurité PHP et surveiller tout développement. Nous fournirons plus de mises à jour dès qu'elles seront disponibles.

3. 21 octobre 2026 à 12:01 UTCidentified

   Nos équipes d'ingénierie restent en attente pendant que nous nous préparons à la sortie officielle de sécurité PHP en amont, prévue aujourd'hui à 10h00 (14h00 UTC). Une fois disponible, nous prévoyons une fenêtre de déploiement, de vérification et d'essai d'environ deux heures avant de remettre les services d'application de base en ligne. Afin d'assurer la stabilité de l'environnement, les files d'attente pour l'accès aux plates-formes et le traitement des données seront restaurées progressivement à mesure que les contrôles de service seront effectués. Nous apprécions votre patience et fournirons notre prochaine mise à jour vers 10h30, à mesure que de nouvelles informations seront disponibles.

4. 21 octobre 2026 à 13:15 UTCidentified

   Nous continuons d'améliorer l'infrastructure afin d'atténuer la vulnérabilité mondiale en matière de sécurité.

5. 21 octobre 2026 à 14:03 UTCresolved

   Ongoing communication about this issue will be covered under the incident "Worldwide PHP Security Event: How TapClicks Is Protecting You"

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 octobre 2026 à 14:22 UTCidentified

   Environ 25% de nos processus de charge de données ont échoué ce matin en raison d'un changement de configuration de l'infrastructure. Nous avons résolu le problème et nous réexécutons actuellement les charges de données échouées. Nous évaluons également l'impact sur les rapports prévus et renverrons les rapports touchés dès que les données seront chargées. Nous nous excusons pour le désagrément et apprécions votre patience.

2. 19 octobre 2026 à 17:54 UTCidentified

   Les charges de données échouées ont toutes été redémarrées et nous surveillons. Une fois qu'ils auront terminé, nous pourrons commencer à renvoyer les rapports prévus.

3. 20 octobre 2026 à 03:51 UTCidentified

   Tous les cas où la charge de données a été remplie sont maintenant en désaccord avec les rapports prévus. Nous fournirons une autre mise à jour dans la matinée. Merci de votre patience.

4. 20 octobre 2026 à 15:27 UTCmonitoring

   La grande majorité des rapports prévus ont été ressentis. Nous sommes encore en train de surveiller et nous ferons une mise à jour plus tard aujourd'hui.

5. 26 octobre 2026 à 19:04 UTCresolved

   Ce problème a été résolu - si vous avez des questions sur vos rapports programmés, veuillez contacter [email protected].

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 septembre 2026 à 16:33 UTCinvestigating

   Nous constatons des retards dans la disponibilité des rapports du Bureau commercial pour les 26 et 27 septembre, de sorte que les données pour ces dates peuvent être incomplètes. Les utilisateurs touchés peuvent également voir des temps de rafraîchissement plus longs ou des tentatives occasionnelles ratées pour cette source de données. Notre équipe travaille avec le Bureau commercial et améliore la façon dont notre intégration traite les rapports retardés. Les données manquantes seront automatiquement reremplies une fois disponibles, donc aucune action n'est nécessaire. Nous publierons les mises à jour ici au fur et à mesure que le problème progresse.

2. 19 octobre 2026 à 14:23 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 avril 2026 à 15:32 UTCmonitoring

   We are currently investigating reports of data fetch failures and connectivity issues affecting the X (Twitter) data source. This appears to be related to a wider service disruption with the X API, which is impacting third-party platforms globally. What this means for you: Data Refreshes: Scheduled data fetches for X (Twitter) may fail or be delayed. Dashboards: Some widgets and reports relying on X data may show "No Data" or encounter loading errors. Connection Management: Attempts to re-authenticate or add new X connections may be unsuccessful at this time. Next Steps: Our engineering team is monitoring the situation closely. We will provide further updates as more information becomes available or as service is restored by X. Once the API is stable, TapClicks will automatically attempt to backfill any missed data. No action is required from you at this time. We apologize for any inconvenience caused by this external disruption.

2. 2 avril 2026 à 17:15 UTCresolved

   X (Twitter) has confirmed that the technical issues affecting their API and platform services have been resolved. Our system is currently processing a backfill to retrieve any data that was missed during the outage. You should see your dashboards fully updated within the next few hours, depending on the volume of data. Note on Connections: If you attempted to re-authenticate or add an X connection during the outage and encountered an error, you may now retry those actions. All existing connections should resume functioning automatically. Thank you for your patience while we monitored this external service disruption.

1. 5 mars 2026 à 23:56 UTCmonitoring

   We are currently investigating a service disruption with The Trade Desk (TTD) connector. Multiple client instances are experiencing delays in daily data fetches. While fetches typically complete within an hour, current reports are remaining in a PENDING state for extended periods. What We Know So Far: Root Cause: Vendor-side dependency issue within The Trade Desk's reporting API. Impact: Reports for some clients are stuck in "Pending" status on the TTD side, preventing TapClicks from successfully ingesting the latest data. Data Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed. Our Action Plan: We are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.

2. 6 mars 2026 à 19:25 UTCmonitoring

   We are seeing significant improvement in data ingestion for The Trade Desk (TTD). As of today, the majority of data fetches are completing successfully. While some fetches remain in progress, we have verified that the mappings for these active fetches are already showing successful results We will continue to monitor on our end as we await for confirmation by The Trade Desk Team.

3. 6 mars 2026 à 21:31 UTCresolved

   The Trade Desk (TTD) team has confirmed that a fix has been implemented on their end to resolve the reporting outage. We are now seeing data fetches for customers completing successfully, including the backfill of data for March 3 and March 4.While most fetches have already finished, we are still monitoring a few remaining active sessions. We have verified that even for the fetches still in progress, data mappings are successful, indicating that the data is flowing correctly. If you are still encountering discrepancies, please contact [email protected]

1. 13 février 2026 à 19:45 UTCidentified

   Summary We are currently investigating a widespread issue affecting the CallRail connector. While data fetches may appear to complete, the data is not being pulled properly into the system. This is causing existing mapping lists to display as "no longer available" across all connected instances. Issue: Our team has observed a change in how account identifiers are being returned through the CallRail API. Impact: This change affects the system's ability to match your existing configurations with the data currently being provided. Scope: This is currently impacting all instances connected to CallRail. Historical data already loaded into TapClicks remains fine but you may observe discrepancies or prevented from retrieving newer data until this issue is resolved. Next Steps: TapClicks is dependent on CallRail for updates and is coordinating with the CallRail technical team to reestablish our connection to the CallRail API. Next Update: We will provide further information once the technical alignment between both platforms is finalized.

2. 13 février 2026 à 22:21 UTCresolved

   We have successfully addressed the synchronization issue with the CallRail connector. Following a technical shift in how account identifiers were being returned from the vendor, we have updated our mapping logic to align with these changes. Key Technical Updates Identifier Shift: CallRail transitioned from alphanumeric company IDs (e.g., COM37eb...) to a 9-digit numeric format (e.g., 735338535). Fetch Performance: We have confirmed that data fetches are now completing successfully and populating correctly into the system. Mapping Restoration: Previously "no longer available" mapping lists are being updated to reflect these new IDs. If you haven't already done so, you may need to refresh your mapping list for the update. Current Progress Our engineering team has verified that the data flow is stable but will be monitoring in the next coming days. If you are still experiencing issues with CallRail, please reach out to [email protected]

1. 2 février 2026 à 19:52 UTCmonitoring

   Monitoring Google API Data Delays Incident Status: Investigating Affected Services: Google Ad Manager / Google Connectors We are currently investigating an issue where data pulled from Google platforms via API may be delayed or incomplete. This is due to an ongoing service incident on Google’s side impacting reporting and API responses. What customers may see: Delays in Google data appearing in TapClicks Failed or stalled data pulls for Google data services Potentially Incomplete or missing metrics for recent reporting periods Current status: We've primarily seen this affecting Google Ads Manager and Google Analytics so far. Some other Google services api pulls may also be impacted. TapClicks systems are operating normally. The issue originates from Google’s reporting infrastructure: https://ads.google.com/status/publisher/incidents/RauRLSuJsK5ZwApqdzEu Our team is actively monitoring Google’s progress and will resume normal syncs once the service stabilizes No action is required at this time. Data will backfill automatically once Google resolves the issue. We will provide updates as more information becomes available.

2. 3 février 2026 à 16:48 UTCresolved

   Google has made an updated fix at 10PM UTC. We are now updating our status page accordingly as the fetches have been completing. If you are still observing issues with Google connectors, please reach out to [email protected].

1. 14 novembre 2025 à 23:57 UTCidentified

   Current Status: We are currently experiencing an issue with the Reddit Ads connector. Some users may be encountering connection or reauthentication problems when attempting to use the service. What’s Happening: Users might face difficulties connecting to the Reddit Ads platform or may be prompted to reauthenticate multiple times. What We're Doing: We are in active communication with Reddit’s support team to resolve the issue as quickly as possible. Our team is working diligently with Reddit to address the problem, and we will provide further updates as soon as we have more information. Impact: Connection issues may occur intermittently and potential disruption in pulling recent Reddit data Next Steps: We are closely monitoring the situation and will provide updates on progress. Thank you for your patience!

2. 20 novembre 2025 à 22:36 UTCidentified

   Thank you for your continued patience. We understand the frustration this delay is causing, as it is impacting many of our customers that leverages the Reddit Ads connector. Unfortunately, we are still awaiting support from Reddit to resolve the issue, and TapClicks is dependent on their assistance to move forward. We will provide further updates as soon as we have more information. If you haven't already done so, we encourage you to reach out to your Reddit Representative to help escalate the matter.

3. 26 novembre 2025 à 19:47 UTCresolved

   Current Status: The issue with the Reddit Ads connector has been resolved. What Happened: There were connection and reauthentication issues that affected some users attempting to access the API. The issue has now been fixed with the help of Reddit, and the service is functioning normally again. Action Required: If you have not already reauthenticated, you may need to do so in order to reconnect to Reddit Ads to reestablish the feed. Thank you for your patience and support

1. 20 octobre 2025 à 13:56 UTCinvestigating

   The major AWS outage this morning is impacting all our clients on our Big Data Package. We are currently investigating to see if other clients are impacted and will post updates as they become available. Media reference: https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl

2. 20 octobre 2025 à 14:27 UTCinvestigating

   As an update, our team has identified that the following data sources were also impacted. Some of them are already showing signs of improvement and we will monitor throughout the day: - Amazon Ads - Marchex - Reddit Ads - Twilio - Viant DSP (Adelphic) - Smart Connector Email Delivery Note that other data sources/vendors that rely on AWS infrastructure, such as the Amazon delivery types in Smart Connectors, may also be impacted.

3. 21 octobre 2025 à 14:32 UTCmonitoring

   The global AWS outage that was impacting our vendors has been resolved, and all services are operational. We will continue to monitor performance closely. If you experience any further issues, please contact our support team at [email protected].

4. 23 octobre 2025 à 15:55 UTCresolved

   No new issues related to the AWS outage on Monday have been identified as part of our monitoring in the last 2 days, so we are now closing this incident. If you experience any further issues or have any questions, please contact our support team at [email protected].

1. 25 septembre 2025 à 19:52 UTCinvestigating

   We are currently observing sporadic failures when connecting to Google Services APIs. Other API users are reporting similar issues, and this appears to be a problem on Google’s side. Impact This may affect TapClicks customers who are pulling data from Google services through our integrations. Customers may experience intermittent disruptions when retrieving or syncing data. Actions Taken We have reported the issue to Google Support. We are monitoring the situation closely and will update as more information becomes available. Next Update We will provide updates as soon as Google shares additional information or the situation stabilizes.

2. 26 septembre 2025 à 16:19 UTCmonitoring

   Update Fetches are successfully completing today, and we are seeing improvements in the API's performance. While we're still waiting for a confirmation from Google, the fetches are now completing as expected, and there are no ongoing disruptions. We are continuing to monitor API fetches closely to ensure everything runs smoothly. We will keep you informed of any significant changes or updates. Thank you for your patience as we work through this. Please feel free to reach out if you encounter any issues.

3. 30 septembre 2025 à 16:06 UTCresolved

   This incident has been resolved.

1. 26 août 2025 à 19:56 UTCidentified

   We have identified an issue affecting some Smart Connectors with sub-level data views. The issue is causing: - Slower than usual data loads - Inaccurate results in some cases, due to duplicate or additional rows being created Smart Connectors with a single-level data view (no additional views configured) are not impacted. Our engineering team has identified the root cause and is currently deploying a fix. After the fix is in place, we will also: - Clean up the problematic rows - Re-load the affected data to ensure accuracy We will continue to provide updates as remediation progresses. If you have questions or need assistance, please reach out to [email protected]

2. 27 août 2025 à 01:20 UTCidentified

   The team is finalizing the logic to clean up problematic rows tonight. Once complete, we will be triggering data reloads that will run for part of the day on Wednesday. We will provide other updates as they become available. Thanks for your patience as we resolve this.

3. 27 août 2025 à 13:53 UTCidentified

   Problematic rows have been removed overnight and data reloads are now in progress.

4. 27 août 2025 à 22:05 UTCidentified

   Data reloads have completed for most Smart Connectors that have 2 levels (parent level + 1 sublevel deep). Our team is still working on addressing issues with Smart Connectors that are more than 2 levels deep (meaning, they have sublevels of sublevels, or deeper) and we will provide more updates as they become available. Rest assured that resolving this is our top priority and the team is working around the clock to fix the remaining impacted Smart Connectors.

5. 28 août 2025 à 15:28 UTCidentified

   Problematic rows have been removed from impacted Smart Connector sublevels (levels 3 and below) for all customers except one, with whom we are in direct communication. Data reloads are still running on some instances, but have completed on most. We will provide more updates as they become available.

6. 29 août 2025 à 20:20 UTCidentified

   The data correction process is now complete for all customers. Our team is proactively running data integrity checks against backups over the coming days to ensure all data was accurately restored. While we expect a full recovery, if you notice any discrepancies within your multi-level Smart Connectors, please contact our support team at [email protected]. We are ready to investigate further or initiate a historical data reload if needed.

7. 4 septembre 2025 à 13:59 UTCresolved

   The recent issue affecting data in Smart Connector sublevel views is now resolved. We have completed verifying data integrity and restored all affected historical records. Service is now operating normally. Should you see any further issues, please contact our support team at [email protected] for immediate assistance. Our team is completing a full root cause analysis to improve system stability and has already implemented several preventative measures. Thank you for your patience.

1. 6 août 2025 à 00:29 UTCidentified

   Issue: We are encountering errors during the processing of DOMAIN reports from Simpli.fi due to invalid values in the ‘Time Event Date’ field for multiple clients. While previously stored data is unaffected, this issue may hinder the processing of new data. Impact: Users utilizing DOMAIN reports are impacted preventing the processing of new data of the domain reports, though previously stored data remains unaffected. ETA: This is a vendor-dependent issue. We have reported the problem to Simpli.fi and are awaiting their resolution. Further updates will follow as soon as we receive more information.

2. 6 août 2025 à 17:42 UTCresolved

   Simpli.fi has pushed a fix on their end on the Time Event Date field. We have observed daily fetches have completed successfully. If you are still experiencing issues, please let us know at [email protected]

1. 8 juillet 2025 à 19:28 UTCidentified

   We have identified an issue impacting clients on our Big Data Package where some data and widgets are returning errors. Our team is investigating.

2. 8 juillet 2025 à 20:37 UTCresolved

   The issue has now been resolved and widgets are loading properly on instances on our Big Data Package. We apologize for the inconvenience.

1. 5 juin 2025 à 14:04 UTCinvestigating

   A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard. Our team is actively working on resolving the issue and we will provide updates as they become available. We apologize for the inconvenience.

2. 13 juin 2025 à 15:31 UTCresolved

   This incident has been resolved.

1. 3 juin 2025 à 15:16 UTCidentified

   Impact: Data Delays for Simpli.fi-Connected Customers Monitoring We are currently observing intermittent connection issues between TapClicks and Simpli.fi, as reported by our partner at Simpli.fi. This is impacting customers whose data sources are connected to Simpli.fi via TapClicks. What you may experience: Delays in the availability of new data from Simpli.fi Historical data previously collected remains accessible and unaffected Simpli.fi has identified the issue and is actively working toward a resolution on their end. TapClicks will continue to monitor the situation closely and provide updates as we receive them. We appreciate your patience and understanding. The TapClicks Team

2. 4 juin 2025 à 14:54 UTCresolved

   Update: All of Simpli.fi reporting services were restored starting around 7PM (CT) last evening and fetches for today have been completing without errors. If you are still experiencing issues with your Simpli.fi connection, please reach out to [email protected] Thank you

1. 23 mai 2025 à 16:00 UTCidentified

   Description: Tapclicks is currently experiencing an outage with the X (formerly Twitter) Ads Connector. This issue is due to an external service disruption on X Ads' side, which is impacting our ability to retrieve new advertising data via their API. Impact: New data from X Ads is currently unavailable in Tapclicks. Previously imported data remains intact and accessible. Next Steps: We are monitoring the situation and awaiting further updates from X. We will provide additional information as it becomes available. Thank you for your patience and understanding.

2. 27 mai 2025 à 16:53 UTCresolved

   X Ads have restored their API over the weekend and after monitoring, we can confirm a majority of customers fetches have been successfully completing. We will close this incident as the connection now appears to be stable. If you are still facing issues with the X Ads connection, please reach out to support. Thank you, The TapClicks Team

1. 23 avril 2025 à 19:39 UTCidentified

   We are currently investigating an issue affecting the retrieval of recent metrics from the Instagram API. A recent change made by Instagram appears to be causing interruptions for some users attempting to access this data. Our team is actively working to adapt to the update. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

2. 24 avril 2025 à 01:27 UTCmonitoring

   Instagram has deprecated the "Impressions" field from the Professional API that was causing recent fetch issues. TapClicks has updated our system to discontinue requests for the impression metric to unblock data fetches for customers. Your historical impressions data that was previously stored within TapClicks will still be accessible in TapClicks but new impression data will no longer be supported by the Instagram API. We will be working on introducing new fields per Instagram's recent changes.

3. 24 avril 2025 à 18:24 UTCmonitoring

   Fetches today continue to complete after close monitoring. We are marking the incident for fetch failures as resolved in the meantime. We are still in the process of working with the new metric fields as an enhancement separately.

4. 23 mai 2025 à 15:58 UTCresolved

   This incident has been resolved.

1. 16 avril 2025 à 15:38 UTCidentified

   Issue Summary We are currently experiencing an issue with data ingestion from The Trade Desk connector. Specifically, some Conversions and Data Elements API reports have been disabled on The Trade Desk system side. The Trade Desk team is actively investigating the root cause. Impact This impacts users who are connected to The Trade Desk Connectors leveraging these specific reports. Please check the Data Load Status page to see whether your instance is affected. This impacts the ability to fetching new TTD data while previously stored data in TapClicks remains unaffected by this issue. Next Steps & ETA This issue is vendor-dependent. We've submitted an urgent request to The Trade Desk, who have acknowledged receipt and investigating on their end. We will share updates as soon as we receive more information from The Trade Desk team.

2. 17 avril 2025 à 19:21 UTCmonitoring

   Update: The Trade Desk Fetches for today has been completing for a majority of our customer post communication with The Trade Desk Team. We are still in discussions with the TTD team and will continuing to monitor fetches. Thank you for your patience.

3. 18 avril 2025 à 16:54 UTCresolved

   Update: After recent monitoring, we are no longer seeing fetch issues for conversions for our API fetches. If you are still encountering issues, please reach out to [email protected]. Thank you, The TapClicks Team

1. 19 mars 2025 à 16:11 UTCinvestigating

   Incident Summary: We are currently investigating an issue affecting some of our customers who are connected to the Google Ads API. Due to recent changes made on Google's end, certain customers are experiencing difficulties with fetching data. Current Status: Our team is actively working with Google and collaborating closely with their team for a resolution. What’s Affected: Customers with active Google Ads API connections may experience intermittent data fetching failures or delays. Affected customers may notice incomplete or outdated data in their dashboards. Next Steps: We will continue to monitor the situation and keep you updated as we work with Google to resolve this issue. We are prioritizing this matter and will provide a follow-up once we have more information or once the issue has been resolved.

2. 20 mars 2025 à 17:48 UTCresolved

   Google Ads services were successfully restored following a fix implemented on March 19th. After thorough monitoring, we can confirm that the intermittent Fetch issue has been resolved. If you continue to experience any problems with the Google Ads connector, please contact us at [email protected]. Thank you, The TapClicks Team

1. 19 mars 2025 à 15:47 UTCidentified

   We have identified that there is incident going on with one of our provider is impacting clients on the BigData package. We are working closely with the provider to get the service back ASAP. This is a global incident that was reported by the BigData data engine provider. This is impacting TapAnalytics and TapReport among other services. Customers not on BigData packages are not impacted.

2. 19 mars 2025 à 19:21 UTCmonitoring

   Update: Our BigData engine provider has implemented a fix on their end. Customers hosted on BigData servers are being restored, and we are seeing a significant improvement in dashboard performance. We will continue to closely monitor performance in collaboration with the provider to ensure stability moving forward.

3. 20 mars 2025 à 15:33 UTCresolved

   After carefully monitoring, all customers are stable with the fix done by the BigData provider yesterday. This incident is now resolved. Please reach out to [email protected] if you are still observing any issues. Thank you, The TapClicks Team