Historique des pannes de Teradici

1. 23 juillet 2026 à 17:48 UTCinvestigating

   Nous vivons temporairement une panne qui affecte les clients Anyware Manager et Anyware Manager Enterprise en raison de la désagrégation sous-jacente du service Microsoft Azure. Cela peut avoir une incidence sur la capacité des utilisateurs d'établir des connexions PCoIP à leurs postes de travail à distance. De plus, les administrateurs ne sont pas en mesure de créer de nouveaux déploiements ni de les administrer. Nous enquêtons activement et nous ferons rapport dans les 60 minutes.

2. 23 juillet 2026 à 18:04 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 23 juillet 2026 à 20:21 UTCinvestigating

   Tous les services sont opérationnels.

4. 23 juillet 2026 à 21:47 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 17:08 UTCinvestigating

   Enquêter sur une question de service Nous enquêtons actuellement sur les rapports d'un problème touchant l'enregistrement ou l'activation d'un agent HP Anyware qui pourrait être lié à un fournisseur de services tiers. Nos équipes travaillent activement avec le fournisseur pour évaluer l'impact. D'autres mises à jour seront affichées au fur et à mesure que l'information sera disponible.

2. 22 juillet 2026 à 17:33 UTCinvestigating

   MISE À JOUR: Nous vivons actuellement une panne temporaire affectant le service de licence Anyware: Ce problème empêche les utilisateurs d'enregistrer et d'activer les licences d'accès à Anyware Cloud. Toutefois, elle n'affecte pas les agents déjà enregistrés ou activés. Nous travaillons activement avec notre fournisseur de services de licences tiers pour résoudre le problème le plus rapidement possible.

3. 22 juillet 2026 à 17:51 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

4. 22 juillet 2026 à 19:49 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 22 juillet 2026 à 22:01 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 juillet 2026 à 16:37 UTCidentified

   Nous vivons temporairement une panne qui affecte les clients de Anyware Manager. Cette panne affecte la capacité des utilisateurs d'établir des connexions PCoIP à leurs postes de travail à distance. De plus, les administrateurs ne sont pas en mesure de créer de nouveaux déploiements ni de les administrer. Nous enquêtons activement et nous ferons rapport dans les 60 minutes.

2. 6 juillet 2026 à 17:53 UTCresolved

   Nous avons résolu l'incident et continuerons de surveiller le système.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 juillet 2026 à 13:07 UTCinvestigating

   Nous vivons temporairement une panne qui affecte les clients de Anyware Manager. Cette panne affecte la capacité des utilisateurs d'établir des connexions PCoIP à travers la passerelle vers leurs stations de travail à distance. Nous enquêtons activement et nous ferons rapport dans les 60 minutes.

2. 2 juillet 2026 à 14:27 UTCidentified

   Nous avons identifié le problème et nous travaillons à le résoudre.

3. 2 juillet 2026 à 16:02 UTCidentified

   L'incident a été résolu et le service a été rétabli.

4. 2 juillet 2026 à 16:05 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 mai 2026 à 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 mai 2026 à 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 mai 2026 à 20:18 UTCresolved

   This incident has been resolved.

1. 29 avril 2026 à 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 avril 2026 à 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 avril 2026 à 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 mai 2026 à 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 mai 2026 à 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 mai 2026 à 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 mai 2026 à 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 mai 2026 à 23:02 UTCresolved

   This incident has been resolved.

1. 28 avril 2026 à 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 avril 2026 à 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 avril 2026 à 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 avril 2026 à 08:16 UTCresolved

   This incident has been resolved.

1. 27 avril 2026 à 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 avril 2026 à 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 avril 2026 à 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 mars 2026 à 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 mars 2026 à 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 mars 2026 à 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 février 2026 à 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 février 2026 à 04:10 UTCresolved

   This incident has been resolved.

1. 3 février 2026 à 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 février 2026 à 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 février 2026 à 21:09 UTCresolved

   This incident has been resolved.

1. 23 janvier 2026 à 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 janvier 2026 à 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 janvier 2026 à 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 janvier 2026 à 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 janvier 2026 à 20:26 UTCresolved

   This incident has been resolved.

1. 22 décembre 2025 à 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 décembre 2025 à 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 décembre 2025 à 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 octobre 2025 à 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 octobre 2025 à 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 octobre 2025 à 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 octobre 2025 à 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 octobre 2025 à 23:39 UTCresolved

   This incident has been resolved.

1. 29 octobre 2025 à 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 octobre 2025 à 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 octobre 2025 à 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 octobre 2025 à 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 octobre 2025 à 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 septembre 2025 à 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 septembre 2025 à 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 juin 2025 à 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 juin 2025 à 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 avril 2025 à 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 avril 2025 à 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 avril 2025 à 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 avril 2025 à 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 mars 2025 à 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 mars 2025 à 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 mars 2025 à 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 mars 2025 à 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 mars 2025 à 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 mars 2025 à 20:16 UTCresolved

   This incident has been resolved.

1. 18 mars 2025 à 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 mars 2025 à 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 mars 2025 à 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 mars 2025 à 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 mars 2025 à 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.