Historique des pannes de Thinkific

1. 30 septembre 2026 à 17:14 UTCmonitoring

   Thinific a vécu une période d'arrêt entre 9h00 et 9h20. Notre site est de retour et nos ingénieurs étudient la cause fondamentale et le suivi pour s'assurer que tout reste stable. Désolé pour tout désagrément causé, et merci pour votre patience!

2. 30 septembre 2026 à 18:16 UTCresolved

   Entre 9h00 et 9h20 le 30 septembre 2026, certains clients ont éprouvé une incapacité à accéder à la plateforme Thinific. Cela a été résolu et la plateforme est pleinement opérationnelle. Nous nous excusons de tout inconvénient que cela pourrait avoir causé. Notre équipe d'ingénierie a identifié la cause fondamentale et travaillera sur des mesures pour empêcher que cela ne se reproduise.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 septembre 2026 à 13:58 UTCinvestigating

   Nous savons que certains utilisateurs éprouvent des problèmes à charger la bibliothèque d'actifs, à télécharger des actifs tels que des vidéos dans des leçons ou à télécharger des actifs. Notre équipe enquête et travaille sur une solution. Nous partagerons les mises à jour ici comme nous les avons. Merci de votre patience.

2. 28 septembre 2026 à 19:56 UTCresolved

   Notre équipe d'ingénierie a identifié le problème comme un problème avec le système responsable du chargement de la bibliothèque d'actifs et a depuis corrigé le problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 août 2026 à 19:02 UTCidentified

   Nous vivons actuellement une interruption de service où les téléchargements vidéo échouent. Nos ingénieurs ont identifié le problème et mettent actuellement en œuvre une solution. Nous fournirons une mise à jour une fois qu'elle sera résolue.

2. 25 août 2026 à 21:14 UTCresolved

   L'incident a été résolu. Notre équipe d'ingénierie a publié un correctif et les vidéos sont maintenant téléchargées correctement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 août 2026 à 18:29 UTCinvestigating

   We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.

2. 14 août 2026 à 18:33 UTCidentified

   Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

3. 14 août 2026 à 19:22 UTCresolved

   This incident has been resolved.

1. 30 juillet 2026 à 20:06 UTCinvestigating

   Nous enquêtons actuellement sur un problème où les cours SCORM ne sont pas chargés sur les applications Thinkific Mobile et Branded Mobile. Cela signifie que les étudiants sont incapables de suivre les cours SCORM à partir des applications, mais les cours SCORM sont toujours accessibles via un navigateur mobile.

2. 30 juillet 2026 à 20:59 UTCidentified

   Nous avons identifié le problème qui consiste à publier une correction.

3. 30 juillet 2026 à 22:36 UTCresolved

   Notre équipe d'ingénierie a publié un correctif pour ce problème, et les cours SCORM sont maintenant chargés correctement sur les applications mobiles.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 mai 2026 à 00:00 UTCidentified

   We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.

2. 2 mai 2026 à 03:28 UTCresolved

   The issue is resolved and all pages now load successfully.

1. 20 mars 2026 à 14:43 UTCmonitoring

   We are aware that users experienced an outage on the platform from 8:00 PM to 10:00 PM Eastern (5:00 PM – 7:00 PM PST). During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue, implemented a fix, and the platform is now fully operational. Our development team is actively reviewing the incident to ensure all systems are functioning as expected and to understand the full scope of any potential impact during this window. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. Once our development team has completed a thorough analysis and assessed the full impact, we will share an update with you.

2. 21 mars 2026 à 01:13 UTCmonitoring

   We are aware that users experienced an outage on the platform from approximately 5:00 PM - 6:00 PM Pacific time on March 19, 2026. During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue and implemented a fix yesterday. The platform is now fully operational. Through investigation of the outage window, the following customer impacts were identified: - Some users may have encountered intermittent 503 errors during the outage window. - Some notifications may have been sent to incorrect users. - Some purchases may not be fully reflected in the platform. In certain cases, site owners may not see the user in their account, may not find the associated enrolment record, or may not see the purchase in Thinkific—even though it appears in Stripe or Thinkific Payments. - In some cases, new users may not have been created if it was their first time purchasing a product. - Students who progressed through a course during that period and completed it may not see their progress accurately reflected. - Some site page updates made are not persisting or reflecting the latest changes. - Edits made to a few community posts during the outage were not reflected. Note that Analytics data was briefly delayed but is fully updated since 1:00 PM Pacific time today. We are actively working on resolving any purchase data and enrolment issues and are prioritizing any affected cases. If you need assistance with a student payment made through Thinkific Payments during the outage window that you cannot access via the admin dashboard, please reach out to our support team at [email protected]. We will continue to provide updates as we complete our investigation, data fixes and remediation efforts.

3. 23 mars 2026 à 14:20 UTCmonitoring

   Our engineers are continuing to work on backfilling and correcting impacted data related to purchases, enrollments, and course progress from the outage window. This process is ongoing, and we are carefully validating records to ensure accuracy and completeness. The platform remains fully operational. We appreciate your patience as we complete these remediation efforts and will provide further updates as progress continues.

4. 26 mars 2026 à 00:34 UTCmonitoring

   We have finished backfilling the majority of the missing data identified in our investigations. Any missing orders, purchases, enrollments, user access or course completion should now be restored. In the unique chance that any lingering discrepancies are identified, please reach out to our Support Team and we will work to have this corrected for you. The platform continues to be fully operational. Thank you for your patience as we near the final stages of this incident.

5. 26 mars 2026 à 22:20 UTCmonitoring

   The data backfill is now complete and systems are stable. We are reaching out to all impacted customers individually with specific next steps. We sincerely appreciate your patience while our team worked through this.

6. 1 avril 2026 à 16:18 UTCresolved

   This incident has been resolved. After a database upgrade, part of the Thinkific app kept connecting to the old database, causing freezes and crashes between 5–6 PM PST, until it was resolved. Following the incident, our engineering team carefully reviewed all affected areas. This process took additional time to ensure accuracy, thorough validation, and to prevent any further issues. We’re happy to confirm that the review is now complete and the disruption is now marked as fully resolved. Thank you for your patience and partnership.

1. 21 décembre 2025 à 15:52 UTCinvestigating

   We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers are working on identifying the issue as priority to correct this behaviour

2. 21 décembre 2025 à 17:12 UTCidentified

   We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers identified the issue and are preparing a fix as priority.

3. 21 décembre 2025 à 19:56 UTCmonitoring

   A fix has been implemented to resolve the issue and ensure future Community enrollments are applied as expected! Our developers are working on resolving and syncing the correct access with all impacted students during the time of the issue.

4. 22 décembre 2025 à 01:37 UTCresolved

   Our developers have corrected Community access to be correctly assigned based on a students Course or Group. Site admins will see the Community enrollments in the impacted students Enrollments tab but they will be expired and not accessible to the students. Please Note: Any manual enrollment outside expiring incorrect access by Site Admins from the 17th of December will lose access to the manually assigned Community and need to be reassigned.

1. 15 décembre 2025 à 11:31 UTCidentified

   We are currently experiencing a service disruption with our student dashboard for customers using the Resource Library app. Users may be affected and notice their courses are not displaying on the dashboard. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

2. 15 décembre 2025 à 12:31 UTCresolved

   This incident has been resolved.

1. 21 novembre 2025 à 01:47 UTCidentified

   We are currently experiencing a service disruption with our notifications not sending out or being displayed to users in the notification panel. Users will notice that notifications are not displaying in the Thinkific app. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.

2. 21 novembre 2025 à 02:10 UTCresolved

   We identified and fixed the issue with the notifications. All notifications are back and running.

1. 18 novembre 2025 à 14:48 UTCmonitoring

   Our third-party provider Cloudflare had an incident causing some pages to be inaccessible with an error Please unblock challenges.cloudflare.com to proceed. They just implemented a fix, but they are continuing to monitor this.

2. 18 novembre 2025 à 19:28 UTCresolved

   Cloudflare confirmed that its services are currently operating normally. No further errors should appear when trying to access pages.

1. 10 novembre 2025 à 23:08 UTCidentified

   We are currently experiencing a service disruption with our Courses, Communities, Bundles and memberships pages. Also, users will see a blank page if they try to log in via Thinkific.com Users may be affected and notice a blank page when attempting to access any of the aforementioned pages. Our engineers have identified the problem and are currently working to fix it.

2. 11 novembre 2025 à 00:20 UTCinvestigating

   We are currently investigating this issue.

3. 11 novembre 2025 à 01:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 novembre 2025 à 01:43 UTCresolved

   This incident has been resolved.

1. 6 novembre 2025 à 19:18 UTCinvestigating

   We're always busy making your Thinkific site even better! As part of important and pressing updates to improve our systems, we're currently performing maintenance on APIs, which can slightly impact your Settings page (/manage/settings). Everything else in your account will continue to work as normal. We expect this maintenance to be completed shortly, and we'll notify you as soon as it's completed. Thanks for your patience while we make a few improvements behind the scenes!

2. 7 novembre 2025 à 17:17 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 18:40 UTCmonitoring

   Video upload processing time is still affected by the Amazon Web Services outage. Videos will upload, but the preview will be stuck on 'Uploading...' longer than expected until the underlying outage is fully resolved. Our engineers are continuing to monitor the progress

2. 20 octobre 2025 à 22:33 UTCresolved

   Thinkific App experienced an issue where video upload experienced delays. This was due to the widespread Amazon Web Services outage that impacted our video third party provider. Everything is functioning as expected now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

1. 20 octobre 2025 à 08:55 UTCidentified

   Thinkific is currently experiencing delays in several of our services including fulfilling student orders and sending student notificaitons. Our engineers have identified the problem being due to disruptions with Amazon Web Services (https://health.aws.amazon.com/health/status) and are currently reviewing the situation.

2. 20 octobre 2025 à 10:27 UTCmonitoring

   We are observing recovery across most of the affected services. Videos are uploading and processing, Orders are being fulfilled and notifications are being sent out. We will continue to monitor the situation closely to confirm a full resolution.

3. 20 octobre 2025 à 11:06 UTCresolved

   The challenges affecting our platform have now been resolved. Orders are processing correctly, videos are uploading successfully, and notifications are sending as expected. Thank you for your patience.

1. 16 octobre 2025 à 16:32 UTCidentified

   One of our third-party payment providers PayPal, is currently experiencing an outage. As a result, users who attempt to purchase a product on our Thinkific platform using PayPal will be unable to complete such a purchase using that method. We recommend using another payment option in the meantime. For more updates on the PayPal outage, please see https://www.paypal-status.com/product/production We will keep you updated once their incident has been resolved.

2. 16 octobre 2025 à 20:44 UTCresolved

   This incident has been resolved.

1. 29 septembre 2025 à 17:09 UTCidentified

   Our developers quickly identified an issue causing some delays, mainly on notifications, order processing, and email marketing flow. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

2. 29 septembre 2025 à 17:10 UTCidentified

   We are continuing to work on a fix for this issue.

3. 29 septembre 2025 à 17:16 UTCidentified

   Our engineers have identified the problem and are currently implementing a solution. Any orders that experienced delays have now been successfully completed.

4. 29 septembre 2025 à 18:49 UTCresolved

   Services are fully back online. All delayed orders have been successfully completed, and no orders remain stuck in processing. Notifications and email marketing flows are also operating normally, without delays or errors.

1. 2 septembre 2025 à 17:03 UTCidentified

   We’ve identified an intermittent issue affecting the Thinkific app, resulting in 503 Nginx errors for some users beginning Friday evening, August 29th. While the issue was initially sporadic, its impact has increased intermittently over time. After extensive investigation, we’ve identified the root cause and are actively working on a solution.

2. 2 septembre 2025 à 19:03 UTCmonitoring

   We have implemented some changes to help address this issue and are monitoring closely.

3. 2 septembre 2025 à 23:00 UTCresolved

   Beginning Friday evening August 29, some users experienced 503 Nginx errors when accessing some Thinkific sites. We have implemented some changes, and users should be able to visit those sites without any errors. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.

1. 6 juillet 2025 à 15:50 UTCidentified

   Some users may experience intermittent issues uploading different files in various parts of the Thinkific application. We have identified the issue and it relates to a third-party vendor we use to manage uploads, who is currently experiencing degraded performance and intermittent issues in this area. We will monitor the issue and update once it has been resolved on their end.

2. 7 juillet 2025 à 13:47 UTCresolved

   We’re happy to let you know that the file upload issue has now been fully resolved. Our third-party vendor, Filestack, has restored service, and uploads across the Thinkific platform should be working as expected. Thank you for your patience while this was being addressed. If you continue to experience any issues, please don’t hesitate to reach out.

1. 16 juin 2025 à 17:57 UTCmonitoring

   Thinkific had a brief period of downtime, but we have identified and resolved the issue. On June 16th, 2025 at ~9:20am PST an issue was identified that impacted our site's accessibility, resulting in 500 errors displaying on most Thinkific admin pages. Developers identified the cause and resolved at ~ 9:50am PST, June 16th, 2025. The admin dashboard should now be accessible again. However, tables in the admin such as orders, users etc. may show blank or limited results, our developers are currently working to address this and they will be available shortly. We apologize for any inconvenience caused, and thank you for your patience! We are monitoring the results and will keep you updated here.

2. 16 juin 2025 à 17:57 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 17 juin 2025 à 13:30 UTCmonitoring

   You might still notice that some data in the admin (like Orders, Users, discussions) appear blank or show limited results. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!

4. 17 juin 2025 à 16:21 UTCmonitoring

   You might still notice that some data in the admin (like Orders, Users, Discussions, Posts) appear blank or show limited results. Additionally, the public API / GraphQL is also being impacted. Some GraphQL types are affected, specifically product, course content, users, and bundles. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!

5. 18 juin 2025 à 13:33 UTCmonitoring

   Our team is actively working to restore dashboard data, including Users, Analytics, and Products. Rest assured, no data has been lost. Core features like sign-in, checkout, course access, and email remain fully functional. Thanks for your patience. We will keep you informed periodically until the issue is resolved.

6. 18 juin 2025 à 18:00 UTCmonitoring

   Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Leads table now displays all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

7. 18 juin 2025 à 23:55 UTCmonitoring

   Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Users, Orders, Transactions and Leads tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

8. 20 juin 2025 à 00:13 UTCmonitoring

   Our team is actively working to restore the final elements of dashboard data, the Payouts table. The Users, Orders, Transactions, Leads and all other tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.

9. 23 juin 2025 à 14:32 UTCresolved

   Thinkific experienced a period of downtime. The 500 errors were resolved shortly after the incident began, and all reports and data in admin tables have now also been fully reinstated. Everything is back to normal. We appreciate your patience and apologize for any inconvenience caused!