Historique des pannes de Timeclock Plus

Perturbation de l'application TimeClock Plus

Début 26 août 2026 à 16:11 UTC 4h 50m

Pending

Composants affectés

Prod07.tcplusondemand.comSandbox-Prod50.tcplusondemand.comProd62.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comProd66.tcplusondemand.comPHR4.tcplusondemand.comProd65.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comProd64.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comProd28.tcplusondemand.comGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd63.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comProd35.tcplusondemand.comProd02.tcplusondemand.comProd67.tcplusondemand.com

26 août 2026 à 16:11 UTCinvestigating
Les clients éprouvent des erreurs lors de l'utilisation de la fonction Period Export. Nous enquêtons actuellement sur la cause profonde et fournirons des mises à jour à mesure que de nouvelles informations seront disponibles.
26 août 2026 à 16:30 UTCidentified
Le problème a été identifié et une solution est en cours de mise en oeuvre.
26 août 2026 à 17:02 UTCmonitoring
Un correctif a été mis en place et nous suivons les résultats.
26 août 2026 à 21:01 UTCresolved
Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

TimeClock Plus Application Performance Degradation

Début 22 juin 2026 à 14:24 UTC 1d 0h

Pending

Composants affectés

Prod07.tcplusondemand.comProd62.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comProd66.tcplusondemand.comPHR4.tcplusondemand.comProd65.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comProd64.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingHumanity SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comWhenToWorkGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd63.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comHumanity TimeProd35.tcplusondemand.comProd02.tcplusondemand.comProd67.tcplusondemand.com

22 juin 2026 à 14:24 UTCinvestigating
We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to our network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.
22 juin 2026 à 14:29 UTCidentified
The issue has been identified and a fix is being implemented.
22 juin 2026 à 17:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 juin 2026 à 15:07 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Début 26 mai 2026 à 18:48 UTC 31m

OutageIncident majeur

Composants affectés

Prod61.tcplusondemand.com

26 mai 2026 à 18:48 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
26 mai 2026 à 19:18 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 mai 2026 à 19:18 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Début 18 mai 2026 à 13:05 UTC 4h 53m

IssuesIncident mineur

Composants affectés

Prod63.tcplusondemand.com

18 mai 2026 à 13:05 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
18 mai 2026 à 14:17 UTCinvestigating
We are continuing to investigate this issue.
18 mai 2026 à 14:55 UTCinvestigating
We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.
18 mai 2026 à 15:35 UTCinvestigating
Maintenance has been completed. We are verifying application performance.
18 mai 2026 à 15:41 UTCidentified
The issue has been identified and a fix is being implemented.
18 mai 2026 à 15:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 mai 2026 à 17:58 UTCresolved
This incident has been resolved.

Application Performance Degradation/Outage

Début 8 mai 2026 à 00:47 UTC 3d 12h

OutageIncident majeur

Composants affectés

Prod25.tcplusondemand.com

8 mai 2026 à 00:47 UTCinvestigating
We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.
8 mai 2026 à 01:52 UTCinvestigating
We are continuing to investigate this issue.
8 mai 2026 à 13:55 UTCidentified
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back. We sincerely apologize for the disruption and thank you for your continued patience.
8 mai 2026 à 17:08 UTCidentified
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
8 mai 2026 à 19:01 UTCidentified
Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.
8 mai 2026 à 20:54 UTCidentified
Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.
8 mai 2026 à 22:58 UTCmonitoring
All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.
9 mai 2026 à 21:18 UTCmonitoring
We will be performing additional maintenance on Prod25 that will result in a short period of downtime (10-15 minutes). This will be completed in the next 1-2 hours. A follow-up message will be posted when the maintenance begins and when the maintenance is completed.
11 mai 2026 à 13:33 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Début 23 février 2026 à 23:05 UTC 15h 43m

IssuesIncident mineur

Composants affectés

Prod61.tcplusondemand.com

23 février 2026 à 23:05 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
24 février 2026 à 03:10 UTCidentified
The issue has been identified and a fix is being implemented.
24 février 2026 à 03:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 février 2026 à 14:48 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Début 17 février 2026 à 12:39 UTC 4d 6h

OutageIncident critique

Composants affectés

Prod64.tcplusondemand.com

17 février 2026 à 12:39 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
17 février 2026 à 13:58 UTCinvestigating
We are continuing to investigate this issue.
17 février 2026 à 14:41 UTCinvestigating
The TimeClock Plus application performance has stabilized. We are continuing to investigate the root cause and will provide further updates as information becomes available.
17 février 2026 à 23:08 UTCinvestigating
The TimeClock Plus application performance remains stable. We are continuing to investigate the root cause and will provide further updates as information becomes available.
18 février 2026 à 14:32 UTCidentified
The issue has been identified and a fix is being implemented.
19 février 2026 à 14:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 février 2026 à 19:14 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Début 3 février 2026 à 15:42 UTC 3h 23m

OutageIncident majeur

Composants affectés

Prod63.tcplusondemand.com

3 février 2026 à 15:42 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
3 février 2026 à 15:42 UTCidentified
The issue has been identified and a fix is being implemented.
3 février 2026 à 16:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3 février 2026 à 16:41 UTCmonitoring
We are continuing to monitor for any further issues.
3 février 2026 à 19:05 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Début 21 décembre 2025 à 19:19 UTC 1h 37m

OutageIncident majeur

Composants affectés

Aladtec Scheduling

21 décembre 2025 à 19:19 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
21 décembre 2025 à 19:43 UTCidentified
The issue has been identified and a fix is being implemented.
21 décembre 2025 à 20:39 UTCidentified
We are continuing to work on a fix for this issue.
21 décembre 2025 à 20:48 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 décembre 2025 à 20:56 UTCresolved
This incident has been resolved.

TimeClock Plus PrismHR2 Application Disruption

Début 8 octobre 2025 à 16:32 UTC 41m

OutageIncident majeur

Composants affectés

PHR2.tcplusondemand.com

8 octobre 2025 à 16:32 UTCidentified
The issue has been identified and a fix is being implemented.
8 octobre 2025 à 17:08 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 octobre 2025 à 17:13 UTCresolved
This incident has been resolved.

Degraded Application Performance

Début 2 octobre 2025 à 14:42 UTC 1h 57m

IssuesIncident mineur

Composants affectés

Prod07.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comPHR4.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingHumanity SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comProd35.tcplusondemand.comProd02.tcplusondemand.com

2 octobre 2025 à 14:42 UTCinvestigating
We are currently experiencing degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
2 octobre 2025 à 15:02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2 octobre 2025 à 16:39 UTCresolved
This incident has been resolved. Degraded performance was due to an issue with our Web Application Firewall provider. More information can be found here: https://www.cloudflarestatus.com/incidents/nz9nlcyz4qy4

Aladtec Outage

Début 2 septembre 2025 à 00:08 UTC 24m

Pending

Composants affectés

Aladtec Scheduling

2 septembre 2025 à 00:08 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
2 septembre 2025 à 00:32 UTCresolved
This incident has been resolved.

TimeClock Plus Group10-2 Application Disruption

Début 22 août 2025 à 05:04 UTC 18m

OutageIncident majeur

Composants affectés

Group10-2.tcplusondemand.com

22 août 2025 à 05:04 UTCinvestigating
We are currently investigating this issue.
22 août 2025 à 05:10 UTCidentified
The issue has been identified and a fix is being implemented.
22 août 2025 à 05:16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22 août 2025 à 05:21 UTCresolved
This incident has been resolved.

Service Provider Degradation

Début 21 août 2025 à 18:07 UTC 2h 2m

IssuesIncident mineur

Composants affectés

Prod07.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comPHR4.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comProd35.tcplusondemand.comProd02.tcplusondemand.com

21 août 2025 à 18:07 UTCinvestigating
We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.
21 août 2025 à 18:35 UTCidentified
Our Web Application Firewall provider has identified the issue and is working to implement a fix.
21 août 2025 à 19:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 août 2025 à 20:09 UTCresolved
This incident has been resolved.

TimeClock Plus Automation Service Disruption

Début 11 août 2025 à 22:07 UTC 1h 24m

IssuesIncident mineur

Composants affectés

Prod07.tcplusondemand.comProd34.tcplusondemand.comProd25.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comProd28.tcplusondemand.com

11 août 2025 à 22:07 UTCinvestigating
We are investigating reports of customers experiencing automation service disruption. We are working to identify the issue and the impact across our server fleet.
11 août 2025 à 22:28 UTCidentified
The issue has been identified and a fix is being implemented.
11 août 2025 à 23:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 août 2025 à 23:31 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Début 1 août 2025 à 15:37 UTC 3h 23m

OutageIncident majeur

Composants affectés

Aladtec Scheduling

1 août 2025 à 15:37 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
1 août 2025 à 17:02 UTCidentified
The issue has been identified and a fix is being implemented.
1 août 2025 à 17:09 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1 août 2025 à 19:00 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Début 29 juillet 2025 à 17:31 UTC 56m

OutageIncident critique

Composants affectés

Prod60.tcplusondemand.com

29 juillet 2025 à 17:31 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
29 juillet 2025 à 17:44 UTCidentified
The issue has been identified and a fix is being implemented.
29 juillet 2025 à 17:54 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 juillet 2025 à 18:27 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Début 24 juin 2025 à 11:38 UTC 1h 21m

Pending

Composants affectés

Aladtec Scheduling

24 juin 2025 à 11:38 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available. Components affected: secure15.aladtec.com
24 juin 2025 à 12:10 UTCidentified
The issue has been identified and a fix is being implemented.
24 juin 2025 à 12:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 juin 2025 à 13:00 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Début 18 juin 2025 à 16:40 UTC 3h 44m

OutageIncident critique

Composants affectés

Group1.tcplusondemand.com

18 juin 2025 à 16:40 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
18 juin 2025 à 16:55 UTCidentified
The issue has been identified and a fix is being implemented.
18 juin 2025 à 17:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 juin 2025 à 20:24 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Début 13 juin 2025 à 14:01 UTC 31m

OutageIncident majeur

Composants affectés

Aladtec Scheduling

13 juin 2025 à 14:01 UTCinvestigating
We’re experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
13 juin 2025 à 14:10 UTCidentified
The issue has been identified and a fix is being implemented.
13 juin 2025 à 14:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13 juin 2025 à 14:24 UTCmonitoring
We are continuing to monitor for any further issues.
13 juin 2025 à 14:32 UTCresolved
This incident has been resolved.