Historique des pannes de Trustpilot

1. 30 septembre 2026 à 18:04 UTCinvestigating

   Certains utilisateurs ont actuellement du mal à accéder à notre application d'affaires. Trustpilot est au courant de la question et travaille à la résoudre d'urgence. Nous nous excusons pour tout désagrément.

2. 30 septembre 2026 à 20:29 UTCidentified

   Nous avons identifié un problème avec https://business.trustpilot.com/. Pour l'instant, les utilisateurs peuvent accéder à des sous-domaines spécifiques tels que: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com Pour plus d'informations, veuillez contacter: https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com Il s'agit d'un site Web qui contient des informations sur les activités de l'Agence. https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 30 septembre 2026 à 21:23 UTCresolved

   Cet incident est maintenant résolu et tout fonctionne comme prévu

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 septembre 2026 à 12:46 UTCinvestigating

   Les clients utilisant des widgets de revue de produit avec partage d'avis peuvent ne pas montrer les commentaires comme prévu.

2. 16 septembre 2026 à 13:01 UTCidentified

   Une mise à niveau de nos bases de données n'a pas été aussi harmonieuse que prévu. Nous travaillons actuellement à le récupérer et à fonctionner correctement.

3. 16 septembre 2026 à 16:26 UTCidentified

   Nous n'avons pas été en mesure d'atténuer la question à des niveaux acceptables sans qu'elle entraîne une dégradation des services. Un examen plus attentif sera nécessaire demain pour résoudre cet incident. Les clients utilisant des widgets de revue de produit avec le partage de l'avis (les clients touchés) verraient qu'ils travaillent toujours et montrent leurs propres avis de produit. Seuls les examens partagés ne seront pas visibles.

4. 17 septembre 2026 à 08:43 UTCmonitoring

   Nous croyons que la question n'a pas été résolue et que les widgets de l'examen des produits avec partage de l'examen devraient fonctionner comme prévu. Nous continuerons de surveiller pendant quelques heures au cas où.

5. 17 septembre 2026 à 10:47 UTCresolved

   Ayant surveillé cette caractéristique depuis un certain temps maintenant, nous croyons que cet incident est maintenant résolu et que tout fonctionne comme prévu

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 mars 2026 à 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24 mars 2026 à 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24 mars 2026 à 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 mars 2026 à 23:43 UTCresolved

   This incident has been resolved.

1. 24 mars 2026 à 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24 mars 2026 à 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 mars 2026 à 14:29 UTCresolved

   This incident has been resolved.

1. 14 novembre 2025 à 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14 novembre 2025 à 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 novembre 2025 à 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 novembre 2025 à 09:22 UTCresolved

   This incident has been resolved.

1. 10 novembre 2025 à 02:55 UTCinvestigating

   This incident has been resolved.

2. 10 novembre 2025 à 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 novembre 2025 à 05:43 UTCresolved

   This incident has been resolved.

1. 17 juin 2025 à 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17 juin 2025 à 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18 juin 2025 à 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12 juin 2025 à 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12 juin 2025 à 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12 juin 2025 à 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13 juin 2025 à 06:02 UTCresolved

   This incident has been resolved.

1. 12 juin 2025 à 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12 juin 2025 à 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12 juin 2025 à 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12 juin 2025 à 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12 juin 2025 à 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30 mai 2025 à 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30 mai 2025 à 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mai 2025 à 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 mai 2025 à 14:19 UTCresolved

   This incident has been resolved.

1. 16 mai 2025 à 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16 mai 2025 à 12:23 UTCresolved

   This incident has been resolved.

1. 3 avril 2025 à 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3 avril 2025 à 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3 avril 2025 à 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3 avril 2025 à 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4 avril 2025 à 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7 avril 2025 à 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8 avril 2025 à 07:44 UTCresolved

   This incident has been resolved.

1. 3 avril 2025 à 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27 mars 2025 à 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27 mars 2025 à 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27 mars 2025 à 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 mars 2025 à 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 mars 2025 à 14:50 UTCresolved

   This incident has been resolved.

1. 14 mars 2025 à 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14 mars 2025 à 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 mars 2025 à 22:28 UTCresolved

   This incident has been resolved.

1. 11 mars 2025 à 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11 mars 2025 à 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 mars 2025 à 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 mars 2025 à 13:57 UTCresolved

   The fix has now been confirmed.

1. 29 janvier 2025 à 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29 janvier 2025 à 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29 janvier 2025 à 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29 janvier 2025 à 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28 janvier 2025 à 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28 janvier 2025 à 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 janvier 2025 à 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28 janvier 2025 à 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28 janvier 2025 à 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28 janvier 2025 à 16:32 UTCresolved

   This incident has been resolved.

1. 28 novembre 2024 à 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28 novembre 2024 à 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 novembre 2024 à 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 novembre 2024 à 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3 décembre 2024 à 05:56 UTCresolved

   This incident has been resolved.

1. 25 octobre 2024 à 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25 octobre 2024 à 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 octobre 2024 à 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25 octobre 2024 à 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.