Historique des pannes de Twilio

Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

The MegaFon network in Russia is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 June 2026 at 13:50 PDT until 21 June 2026 at 19:25 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 4 hours or as soon as more information becomes available.

The Viettel Mobile network in Vietnam is conducting a planned maintenance from 18 June 2026 at 10:00 PDT until 18 June 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.

The BASE and Telenet Mobile networks in Belgium are conducting a planned maintenance from 18 June 2026 at 19:00 PDT until 19 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BASE and Telenet Mobile Belgium handsets.

The Three network in the United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:15 PDT until 22 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:30 PDT until 22 June 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 June 2026 at 16:00 PDT until 16 June 2026 at 22:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.

The issue affecting WhatsApp media message delivery has been resolved and it is operating normally at this time.

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 June 2026 at 12:00 PDT until 18 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

The AT&T network in the United States is conducting a planned maintenance from 16 June 2026 at 18:00 PDT until 17 June 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via subset of long codes and toll free numbers. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Our service partner is conducting a planned maintenance from 17 June 2026 at 19:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States. Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.

The AT&T network in the United States is conducting a planned maintenance from 16 June 2026 at 18:00 PDT until 17 June 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 June 2026 at 21:30 PDT until 21 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

The AT&T network in the United States is conducting a planned maintenance from 16 June 2026 at 19:00 PDT until 17 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T United States handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.