Historique des pannes de Ubiquiti

1. 24 juillet 2026 à 11:32 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 24 juillet 2026 à 11:39 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 24 juillet 2026 à 12:03 UTCidentified

   Le problème a été identifié et nous constatons une reprise progressive.

4. 24 juillet 2026 à 12:16 UTCidentified

   Nous continuons de travailler sur une solution à ce problème.

5. 24 juillet 2026 à 12:23 UTCmonitoring

   Le rétablissement est en cours et nous surveillons le rendement des services.

6. 24 juillet 2026 à 13:48 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 09:05 UTCinvestigating

   Nous enquêtons sur des erreurs 5xx élevées qui peuvent avoir une incidence sur tous les services d'UI Cloud, y compris les portails Web, les API, l'authentification et les applications gérées par le cloud. Le problème semble être lié à un incident AWS CloudFront en cours affectant les clients utilisant CloudFront VPC Origins. Nous surveillons activement la situation, évaluons l'impact sur notre plateforme et travaillons avec AWS dans le cadre de leur enquête. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 16 juillet 2026 à 11:32 UTCresolved

   Les erreurs 5xx élevées affectant les services UI Cloud ont été résolues, et le service est retourné à l'exploitation normale. Nous partagerons des informations supplémentaires si d'autres mesures ou un suivi sont nécessaires.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 février 2026 à 17:41 UTCidentified

   The issue has been identified.

2. 26 février 2026 à 17:41 UTCidentified

   We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.

3. 26 février 2026 à 17:42 UTCidentified

   We are continuing to monitor this issue.

4. 27 février 2026 à 02:23 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 09:51 UTCidentified

   An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We apologize for the inconvenience and are working to restore full service as quickly as possible.

2. 20 octobre 2025 à 12:17 UTCmonitoring

   We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com

3. 21 octobre 2025 à 07:14 UTCresolved

   This incident has been resolved.

1. 24 septembre 2025 à 10:25 UTCidentified

   We are aware of a degraded performance for some customers and are investigating with the highest priority.

2. 24 septembre 2025 à 12:37 UTCmonitoring

   We are continuing to monitor for any further issues

3. 24 septembre 2025 à 13:56 UTCresolved

   This incident has been resolved.

1. 6 mars 2025 à 17:15 UTCinvestigating

   An issue has been identified where users may be unable to make and/or receive calls to/from their UniFi Talk numbers. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. 6 mars 2025 à 17:17 UTCinvestigating

   In some cases, disabling the Advanced Call Routing option and restarting the Talk application may help users.

3. 6 mars 2025 à 17:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 mars 2025 à 20:16 UTCresolved

   This incident has been resolved.

1. 10 décembre 2024 à 10:26 UTCidentified

   A small number of UISP Cloud Hosting instances are offline and unable to start. The issue has been identified and a fix is being implemented.

2. 10 décembre 2024 à 19:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 décembre 2024 à 22:54 UTCresolved

   This incident has been resolved.

1. 1 novembre 2024 à 09:54 UTCidentified

   UISP Console users may experience issues with remote connection. The root cause has been identified and we are working on a fix.

2. 2 novembre 2024 à 09:33 UTCinvestigating

   A small percentage of UISP consoles still experience issues with remote connection.

3. 2 novembre 2024 à 10:04 UTCidentified

   An issue has been identified and we are implementing a fix.

4. 2 novembre 2024 à 10:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 novembre 2024 à 11:22 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 novembre 2024 à 12:15 UTCresolved

   This incident has been resolved.

1. 20 septembre 2024 à 11:21 UTCidentified

   An issue has been identified where users may be unable to access their number lists and subscription data within UniFi Talk. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. 20 septembre 2024 à 12:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 septembre 2024 à 12:59 UTCresolved

   This incident has been resolved.

1. 29 août 2024 à 09:28 UTCinvestigating

   An issue has been identified, and some users may be unable to log in to account.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. 29 août 2024 à 10:32 UTCresolved

   This incident has been resolved.

1. 16 avril 2024 à 00:48 UTCinvestigating

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. 16 avril 2024 à 02:50 UTCresolved

   This incident has been resolved.

1. 16 février 2024 à 08:59 UTCinvestigating

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. 16 février 2024 à 11:15 UTCmonitoring

   We are continuing to monitor for any further issues

3. 16 février 2024 à 12:05 UTCresolved

   This incident has been resolved.

1. 31 janvier 2024 à 20:40 UTCinvestigating

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. 31 janvier 2024 à 21:30 UTCresolved

   This incident has been resolved.

1. 26 janvier 2024 à 08:46 UTCinvestigating

   UniFi Network application on a small number of Official UniFi Hosting instances is currently inaccessible.

2. 26 janvier 2024 à 09:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 janvier 2024 à 09:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 janvier 2024 à 11:28 UTCresolved

   This incident has been resolved.

1. 20 décembre 2023 à 13:09 UTCinvestigating

   We are aware of a degraded performance and are investigating with the highest priority.

2. 20 décembre 2023 à 14:10 UTCresolved

   This incident has been resolved.

1. 18 septembre 2023 à 21:15 UTCinvestigating

   We are continuing to investigate and will provide an update as soon as possible.

2. 19 septembre 2023 à 06:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 septembre 2023 à 06:40 UTCresolved

   This incident has been resolved.

1. 18 septembre 2023 à 18:56 UTCinvestigating

   We are currently investigating and will provide an update as soon as possible.

2. 18 septembre 2023 à 20:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 septembre 2023 à 20:24 UTCresolved

   This incident has been resolved.

1. 24 avril 2023 à 20:32 UTCinvestigating

   We are aware of an outage and are investigating with the highest priority. We appreciate your patience and hope to get systems online as soon as possible.

2. 24 avril 2023 à 21:11 UTCmonitoring

   Our services are once again operational and we are continuing to monitor for any lingering effects.

3. 24 avril 2023 à 21:16 UTCresolved

   This incident has been resolved.

1. 20 avril 2023 à 17:21 UTCinvestigating

   An issue has been identified where some users may be unable to connect remotely to their devices or use AmpliFi Teleport service. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. 20 avril 2023 à 17:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 avril 2023 à 18:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 20 avril 2023 à 18:31 UTCresolved

   This incident has been resolved.

1. 1 février 2023 à 06:28 UTCinvestigating

   An issue has been identified where some users may be unable to connect to their consoles via Teleport VPN. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. 1 février 2023 à 15:16 UTCresolved

   An issue has been fixed where some users could not connect to their consoles via Teleport VPN. Please make sure to update your WifiMan mobile applications to the latest versions (iOS 0.21.2 or newer / Android 1.17.5 or newer).