Historique des pannes de Udemy

1. 3 septembre 2026 à 19:56 UTCinvestigating

   Nous avons réduit une cause probable des problèmes de connexion SSO et sommes en recul d'une version récente comme une mesure corrective. Nous suivons de près et nous fournirons une mise à jour sous peu.

2. 3 septembre 2026 à 20:03 UTCmonitoring

   Nous avons repoussé la récente version qui causait des problèmes de connexion SSO, et nous voyons les erreurs de connexion revenir à des niveaux normaux. Nous continuons de surveiller de près pour confirmer que la question est entièrement résolue.

3. 3 septembre 2026 à 20:14 UTCresolved

   La récente version causant des problèmes de connexion SSO a été repoussée, et la fonctionnalité de connexion est revenue à la normale. Cet incident est maintenant résolu. Nous nous excusons de tout inconvénient que cela pourrait avoir causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 août 2026 à 17:03 UTCinvestigating

   Nous enquêtons sur les informations selon lesquelles certains utilisateurs ne peuvent pas se connecter à Udemy. Notre équipe d'ingénierie travaille activement sur une solution. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 24 août 2026 à 00:18 UTCinvestigating

   Nous enquêtons actuellement sur les rapports des utilisateurs qui rencontrent une erreur d'application ("exception côté client") lors du chargement de la page de connexion web Udemy. Solutions envisagées : L'application mobile Udemy (iOS et Android) est pleinement opérationnelle et n'est pas affectée par ce problème. Les apprenants et les instructeurs touchés sont invités à se connecter via l'application mobile pendant que nous travaillons sur un correctif pour l'accès au Web. Nous travaillons activement avec l'ingénierie pour résoudre ce problème le plus rapidement possible. Nous continuerons de publier des mises à jour dans la prochaine heure ou dès que de nouvelles informations seront disponibles.

3. 24 août 2026 à 00:51 UTCidentified

   Notre site connaît actuellement un problème de stabilité : notre équipe d'ingénieurs travaille actuellement à le résoudre. Cela peut avoir une incidence sur les apprenants d'Udemy.com qui accèdent à la plate-forme via des navigateurs Web de bureau. Les symptômes sont les défaillances de connexion et les erreurs d'application côté client lorsque vous essayez d'accéder au site sur les navigateurs de bureau (Chrome, Firefox, Brave). Solutions recommandées : L'expérience mobile n'est pas affectée. Vous pouvez continuer à accéder à vos cours en utilisant l'application mobile Udemy ou un navigateur Web mobile pendant que nous travaillons sur une résolution. Notre équipe a identifié la cause profonde et une correction est en cours d'examen. Nous fournirons une nouvelle mise à jour dans la prochaine heure. Pour les mises à jour en direct, veuillez vous abonner à notre page de statut. Nous apprécions votre patience.

4. 24 août 2026 à 01:26 UTCresolved

   Notre équipe d'ingénierie a résolu le problème touchant les apprenants connectés sur Udemy.com. Les utilisateurs connaissaient des erreurs d'application sur la page d'accueil et Ma page d'apprentissage lors de l'accès au site via des navigateurs Web de bureau. Une correction a été entièrement déployée et le problème ne se pose plus. Aucune action n'est nécessaire à votre fin. Nous nous excusons pour cette perturbation et vous remercions de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 août 2026 à 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 août 2026 à 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 août 2026 à 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 août 2026 à 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 juin 2026 à 18:46 UTCidentified

   Nous sommes actuellement au courant d'un problème où certains téléchargements vidéo peuvent connaître des délais de traitement prolongés. Les vidéos téléchargées peuvent rester dans un état de traitement plus long que prévu. Qui est touché : Instructeurs téléchargeant du contenu vidéo sur la plateforme.

2. 24 juin 2026 à 18:56 UTCidentified

   Nous sommes actuellement au courant d'un problème où certains téléchargements de médias peuvent connaître des délais de traitement prolongés. Les médias téléchargés, y compris les vidéos et les images, peuvent rester dans un état de traitement plus long que prévu.

3. 24 juin 2026 à 22:28 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 mai 2026 à 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 mai 2026 à 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 mai 2026 à 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 mai 2026 à 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 mai 2026 à 20:15 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 à 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 mai 2026 à 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 mai 2026 à 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 mai 2026 à 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 mai 2026 à 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 mai 2026 à 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 mai 2026 à 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 mai 2026 à 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 mai 2026 à 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 mai 2026 à 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 mai 2026 à 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 mai 2026 à 19:31 UTCresolved

   This incident has been resolved.

1. 20 avril 2026 à 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 avril 2026 à 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 avril 2026 à 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 avril 2026 à 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 avril 2026 à 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 avril 2026 à 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 avril 2026 à 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 avril 2026 à 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 avril 2026 à 15:09 UTCresolved

   This incident has been resolved.

1. 12 avril 2026 à 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 avril 2026 à 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 avril 2026 à 16:27 UTCresolved

   This incident has been resolved.

1. 9 avril 2026 à 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 avril 2026 à 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 avril 2026 à 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 avril 2026 à 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 avril 2026 à 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 avril 2026 à 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 avril 2026 à 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 avril 2026 à 22:53 UTCresolved

   This incident has been resolved.

1. 30 mars 2026 à 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 mars 2026 à 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mars 2026 à 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 avril 2026 à 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 avril 2026 à 18:19 UTCresolved

   This incident has been resolved.

1. 20 mars 2026 à 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 mars 2026 à 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 mars 2026 à 17:00 UTCresolved

   This incident has been resolved.

1. 12 mars 2026 à 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 mars 2026 à 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 mars 2026 à 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 mars 2026 à 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 mars 2026 à 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 mars 2026 à 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 mars 2026 à 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 mars 2026 à 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 mars 2026 à 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 mars 2026 à 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2 mars 2026 à 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2 mars 2026 à 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3 mars 2026 à 00:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.