Historique des pannes de Uphold

1. 19 octobre 2026 à 19:10 UTCinvestigating

   Nous enquêtons actuellement sur une perturbation du service affectant les transactions par carte pour les détenteurs de cartes de séjour américains. Cette question est causée par une augmentation des autorisations refusées dans un tiers processeur de carte. Les équipes enquêtent activement sur la cause en collaboration avec notre équipe d'ingénierie. Par conséquent, certaines transactions par carte peuvent être refusées au point de vente. Nous recommandons d'utiliser un autre mode de paiement lorsque c'est possible pendant que nous travaillons à résoudre ce problème. Nous continuerons de suivre la situation de près et de fournir des mises à jour à mesure qu'elles seront disponibles. Nous nous excusons pour tout désagrément et apprécions votre compréhension.

2. 19 octobre 2026 à 22:01 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 septembre 2026 à 16:36 UTCidentified

   Nous sommes au courant d'un incident en cours avec Google Pay API - https://pay.google.com/status/. Les dépôts par cette méthode ne sont pas disponibles pour le moment. Notre système récupérera automatiquement une fois leur incident résolu. Nous suivons activement la situation et fournirons des mises à jour à mesure qu'elles seront disponibles. Nous nous excusons pour tout désagrément et apprécions votre compréhension.

2. 16 septembre 2026 à 17:06 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 23 juillet 2026 à 16:28 UTCinvestigating

   Nous vivons actuellement une interruption de service affectant les dépôts de crypto et les retraits à travers Uphold, Topper et EasyBitcoin. Notre équipe suit activement la situation et nous fournirons des mises à jour dès qu'elles seront disponibles. Nous nous excusons pour tout désagrément et apprécions votre compréhension.

2. 23 juillet 2026 à 16:42 UTCinvestigating

   Nous avons identifié des répercussions supplémentaires sur les méthodes de dépôt suivantes : - Dépôts Apple Pay et Google Pay - Dépôts par carte de crédit - Dépôts Pix, PayPal et Venmo Nous continuons de suivre la situation et fournirons d'autres mises à jour au fur et à mesure qu'elles seront disponibles. Nous nous excusons pour tout désagrément et apprécions votre compréhension.

3. 23 juillet 2026 à 18:19 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 23 juillet 2026 à 18:51 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 16:04 UTCinvestigating

   En raison d'une interruption continue d'un fournisseur tiers, nous sommes actuellement confrontés à une perturbation du service touchant les éléments suivants : - Nouveau client à bord - Soumissions de vérification d'identité pour les clients existants - Transactions nécessitant le respect des règles de voyage Notre système récupérera automatiquement une fois que notre fournisseur sera de nouveau en ligne. Nous suivons activement la situation et fournirons des mises à jour à mesure qu'elles seront disponibles. Nous nous excusons pour tout désagrément et apprécions votre compréhension.

2. 14 juillet 2026 à 16:15 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 14 juillet 2026 à 16:20 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 juin 2026 à 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 26 juin 2026 à 10:12 UTCresolved

   This incident has been resolved.

1. 29 mai 2026 à 08:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 29 mai 2026 à 09:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 juin 2026 à 10:00 UTCresolved

   This incident has been resolved.

1. 19 mai 2026 à 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 19 mai 2026 à 14:13 UTCresolved

   This incident has been resolved.

1. 24 avril 2026 à 08:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 27 avril 2026 à 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 30 avril 2026 à 09:20 UTCresolved

   This incident has been resolved.

1. 26 mars 2026 à 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 27 mars 2026 à 00:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 27 mars 2026 à 00:59 UTCresolved

   This incident has been resolved.

1. 3 février 2026 à 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 3 février 2026 à 17:14 UTCresolved

   This incident has been resolved.

1. 3 février 2026 à 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 3 février 2026 à 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 février 2026 à 17:14 UTCresolved

   This incident has been resolved.

1. 18 décembre 2025 à 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 18 décembre 2025 à 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 décembre 2025 à 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 décembre 2025 à 23:27 UTCresolved

   This incident has been resolved.

1. 18 décembre 2025 à 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 18 décembre 2025 à 19:11 UTCresolved

   This incident has been resolved.

1. 6 décembre 2025 à 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 6 décembre 2025 à 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 6 décembre 2025 à 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 6 décembre 2025 à 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 6 décembre 2025 à 17:53 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 18 novembre 2025 à 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 18 novembre 2025 à 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 18 novembre 2025 à 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 18 novembre 2025 à 15:37 UTCresolved

   This incident has been resolved.

1. 7 novembre 2025 à 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 7 novembre 2025 à 17:59 UTCresolved

   This incident has been resolved.

1. 26 octobre 2025 à 02:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 26 octobre 2025 à 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 octobre 2025 à 10:31 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 09:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 20 octobre 2025 à 09:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 20 octobre 2025 à 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 20 octobre 2025 à 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 octobre 2025 à 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 20 octobre 2025 à 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 10 octobre 2025 à 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 10 octobre 2025 à 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 octobre 2025 à 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 10 octobre 2025 à 23:24 UTCresolved

   This incident has been resolved.

1. 7 octobre 2025 à 09:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 7 octobre 2025 à 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 octobre 2025 à 13:25 UTCresolved

   This incident has been resolved.