Historique des pannes de Vena Solutions

We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with Reports and Templates with V365 addin. Our support teams are engaged, and we will keep you updated on our progress.

We are continuing to investigate this issue.

We are currently investigating an issue with Vena 365 Reports and Templates. Our investigation leads us to believe that Microsoft has made a change to how the "Unprotect Sheet" functionality works, and we are working diligently in partnership with them to resolve this issue. Not all users in your tenant will be impacted, as Microsoft rolls out changes gradually across their Excel user base. Our support teams are engaged and we will keep you updated on our progress.

We have confirmation that this is a Microsoft issue, and we are communicating continuously to track the progress of their fix. As they work to address this Excel behavior, we are continuing to closely monitor the impact across all our hubs. Thank you for your ongoing patience; we will update you on our progress.

Update – Microsoft has made meaningful progress in its investigation and has narrowed the scope of the issue to a recent change within the Microsoft platform. Microsoft engineering teams continue to investigate the issue and, as part of their response, have begun rolling back the recent change while they complete their investigation. As the rollback propagates through Microsoft's service, we expect affected customers to begin seeing the issue resolve throughout the day, although recovery times may vary depending on when the rollback reaches your environment. We remain in close contact with Microsoft and are actively monitoring the rollout across affected customers. We understand the disruption this has caused and appreciate your patience as Microsoft completes the rollback. We will provide another update as more information becomes available.

Monitoring - Microsoft has confirmed that the rollback is now fully deployed across their global network. While many users will start to see the issue resolve immediately, it may take up to 4 hours for regional internet caches to fully refresh worldwide. If you are still experiencing the issue, you can try clearing your Excel cache and restarting Excel to force the update locally. Please note that due to upstream network caches, this may not immediately resolve the problem for everyone, but we are continuing to monitor the situation closely. For step-by-step instructions on clearing office cache, please refer to the following: [Microsoft Support Guide for Windows](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-windows) [Microsoft Support Guide for MacOS](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-mac)

Microsoft has completed the rollback, and we are no longer observing widespread impact. This issue is considered resolved. If you continue to experience issues, please clear your Office/Excel cache and restart Excel. If the issue persists, contact our support team for assistance.

Emergency maintenance is currently in progress. Some operations may be delayed or intermittently unavailable. We will provide updates as progress continues.

Emergency maintenance completed.

We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made

The issue has been identified and a fix has been implemented.

This incident has been resolved.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are observing degraded performance impacting ETL. The team is investigating and working to restore normal operation as quickly as possible.

A fix has been implemented and we are monitoring the results.

Systems are currently operating normally, the team continues to monitor the situation.

This incident has been resolved.

Customers may experience degraded performance when accessing audit data due to an issue with our cloud provider. Our team has engaged our provider to expedite resolution.

This incident has been resolved.

We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating an issue preventing access to US5. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with Vena Tables and ETLs on our US5 hub. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.