Historique des pannes de Very Good Security

1. 9 juillet 2026 à 11:51 UTCresolved

   2 juillet 2026 23:24 UTC Prévu - VGS effectuera l'entretien programmé dans l'environnement LIVE US. Au cours de cette fenêtre de maintenance, la création de nouvelles organisations et voûtes, les nouvelles inscriptions d'utilisateurs, la création de nouveaux comptes de service et les mises à jour des configurations SSO seront temporairement indisponibles. Le tableau de bord VGS fonctionnera en mode lecture seule pour la durée de cette fenêtre. Les clients peuvent subir de brèves périodes de latence de réponse élevée et des erreurs jusqu'à 1 minute. 9 juillet, 2026 06:00 UTC Active - L'entretien programmé commence. 9 juillet, 2026 11:03 UTC Active La maintenance prévue de l'environnement LIVE a été étendue à 12 PM UTC et est toujours en cours. VGS Le tableau de bord fonctionnera en mode lecture seule pour la durée de cette fenêtre. Les clients peuvent subir de brèves périodes de latence de réponse élevée et des erreurs jusqu'à 1 minute. 9 juillet, 2026 11:51 UTC Terminé - L'entretien prévu est terminé.

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1. 16 juin 2026 à 07:21 UTCresolved

   15 juin 2026 21:36 UTC Enquête - Nous enquêtons actuellement sur une dégradation partielle des services SFTP Proxy et Managed File Tokenization sur VGS Sandbox. Les utilisateurs peuvent éprouver des latences intermittentes, des temps d'attente ou des connexions ratées lorsqu'ils font des demandes de procuration SFTP dans l'environnement Sandbox. Notre équipe d'ingénierie est activement en train de diagnostiquer la cause profonde pour restaurer la pleine performance. Nous fournirons des mises à jour à mesure que de plus amples renseignements seront disponibles. 15 juin 2026 22:52 UTC Enquête - Notre équipe d'ingénieurs continue d'étudier les performances dégradées des services SFTP Proxy et Managed File Tokenization sur la VGS Sandbox. Nous travaillons activement à identifier la cause profonde et à restaurer toute la fonctionnalité. Nous fournirons d'autres mises à jour à mesure que de plus amples renseignements seront disponibles. 16 juin 2026 00:13 UTC Identifié - Notre équipe d'ingénieurs a identifié la cause profonde de la dégradation des performances des services SFTP Proxy et Managed File Tokenization sur la VGS Sandbox. Notre équipe travaille activement au déploiement d'une solution. Nous fournirons une autre mise à jour au plus tard à 1:30 UTC. 16 juin 2026 01:35 UTC Surveillance - Notre équipe d'ingénieurs a déployé un correctif pour les performances dégradées des services SFTP Proxy et Managed File Tokenization sur le VGS Sandbox. Nous suivons actuellement le système pour confirmer que la question est entièrement résolue. Veuillez vous attendre à la prochaine mise à jour au plus tard 2:30 UTC. 16 juin 2026 02:38 UTC Surveillance - Nous avons confirmé que SFTP Proxy dans Sandbox fonctionne comme prévu. Notre équipe continue de tester et de surveiller les performances de MFT dans le bac à sable pour assurer la pleine fonctionnalité. Nous fournirons une autre mise à jour lorsque toutes les fonctionnalités seront confirmées 16 juin 2026 07:21 UTC Résolu - Le MFT et le SFTP Proxy dans la Sandbox ont été confirmés opérationnels et fonctionnent comme prévu.

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1. 15 juin 2026 à 06:01 UTCresolved

   15 juin 2026 05:06 UTC Enquête - Nous enquêtons actuellement sur un problème où les utilisateurs sont incapables de créer ou de mettre à jour des routes dans l'environnement Sandbox. Notre équipe d'ingénieurs travaille activement à résoudre ce problème. Nous fournirons bientôt une nouvelle mise à jour. 15 juin 2026 05:55 UTC Surveillance - La création de route et la fonctionnalité de mise à jour ont été restaurées dans l'environnement Sandbox. Nous surveillons activement le maintien de la stabilité et fournirons d'autres mises à jour au besoin. 15 juin 2026 06:01 UTC Résolue - La fonctionnalité de création et de mise à jour du parcours dans l'environnement Sandbox a été entièrement restaurée. Toutes les opérations fonctionnent désormais comme prévu.

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1. 25 mai 2026 à 15:06 UTCresolved

   25 mai 2026 12:31 UTC Prévu - VGS effectuera l'entretien programmé de l'environnement LIVE. Au cours de cette fenêtre de maintenance, la création de nouvelles organisations et voûtes, les nouvelles inscriptions d'utilisateurs, la création de nouveaux comptes de service et les mises à jour des configurations SSO seront temporairement indisponibles. Le tableau de bord VGS fonctionnera en mode lecture seule pour la durée de cette fenêtre. Les clients peuvent subir de brèves périodes de latence de réponse élevée jusqu'à 1 minute, et peut-être 5xx réponses. C'est une continuation de l'entretien qui vient de se terminer. 25 mai 2026 12:32 UTC Active - L'entretien programmé commence. 25 mai, 2026 15:06 UTC Achevé - L'entretien prévu est terminé Merci beaucoup pour votre patience et votre compréhension.

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1. 25 mai 2026 à 12:00 UTCresolved

   18 mai, 2026 23:38 UTC Prévu - VGS effectuera l'entretien programmé de l'environnement LIVE. Au cours de cette fenêtre de maintenance, la création de nouvelles organisations et voûtes, les nouvelles inscriptions d'utilisateurs, la création de nouveaux comptes de service et les mises à jour des configurations SSO seront temporairement indisponibles. Le tableau de bord VGS fonctionnera en mode lecture seule pour la durée de cette fenêtre. Les clients peuvent subir de brèves périodes de latence de réponse élevée jusqu'à 1 minute, et peut-être 5xx réponses. 25 mai, 2026 06:00 UTC Active - L'entretien programmé commence. 25 mai, 2026 12:00 UTC Terminé - L'entretien prévu est terminé.

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1. 21 mai 2026 à 11:00 UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. 18 mai 2026 à 10:26 UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. 17 mai 2026 à 12:03 UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. 13 mai 2026 à 22:00 UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. 12 mai 2026 à 16:00 UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. 8 mai 2026 à 23:49 UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. 7 mai 2026 à 17:00 UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. 6 mai 2026 à 02:08 UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.