Historique des pannes de Vetspire

1. 19 août 2026 à 14:12 UTCinvestigating

   Nous enquêtons actuellement sur un problème lié à l'intégration IDEXX WebPACS, la commande de l'imagerie via l'intégration nécessite maintenant un test spécifique à sélectionner ou à saisir avant de procéder. Notre équipe d'ingénieurs étudie activement la cause de la restauration des fonctionnalités standard. Nous fournirons des mises à jour dès que de plus amples informations seront disponibles.

2. 19 août 2026 à 16:26 UTCmonitoring

   Nous avons publié un correctif pour cette question et continuons à surveiller de près les performances des fonctionnalités de Vetspire.

3. 19 août 2026 à 18:55 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juillet 2026 à 20:31 UTCinvestigating

   Nous enquêtons sur les rapports d'accès limité ou indisponible au module d'embarquement Nous mettrons à jour cette page une fois que nous aurons déterminé l'impact complet de cette question.

2. 30 juillet 2026 à 11:21 UTCidentified

   Nous avons identifié la cause de ce problème et nous travaillons à la mise en oeuvre d'une solution.

3. 31 juillet 2026 à 14:28 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 31 juillet 2026 à 17:24 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 18:15 UTCinvestigating

   Nous enquêtons actuellement sur des rapports de problèmes d'accès au lien de réservation en ligne book.your.vet. Notre équipe se penche activement sur le problème

2. 24 juillet 2026 à 20:23 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 24 juillet 2026 à 21:40 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats. Le site de réservation est revenu aux opérations normales.

4. 25 juillet 2026 à 01:09 UTCresolved

   Cette question a été résolue.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 20:08 UTCinvestigating

   Freshworks connaît actuellement une panne affectant la fonction de chat qui affecte plusieurs PIMS, y compris Vetspire.

2. 20 juillet 2026 à 13:36 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 16:20 UTCinvestigating

   Nous enquêtons sur les cas de manque de champs déroulants dans la section d'entrée de certaines rencontres

2. 17 juillet 2026 à 13:50 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 21 juillet 2026 à 13:04 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 juillet 2026 à 20:02 UTCinvestigating

   En cours d'enquête : Un message d'erreur apparaît lorsque l'on prend un paiement en espèces lorsque l'on « arrondit les factures en espèces » est activé.

2. 16 juillet 2026 à 11:04 UTCidentified

   Nous avons identifié la cause de ce problème et nous travaillons à la mise en oeuvre d'une solution.

3. 17 juillet 2026 à 16:30 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 juin 2026 à 14:39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16 juin 2026 à 12:01 UTCresolved

   This incident has been resolved.

1. 10 juin 2026 à 17:46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12 juin 2026 à 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 juin 2026 à 17:22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 juin 2026 à 14:04 UTCresolved

   This incident has been resolved.

1. 9 juin 2026 à 19:15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9 juin 2026 à 22:13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11 juin 2026 à 11:10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12 juin 2026 à 17:21 UTCresolved

   This incident has been resolved.

1. 8 juin 2026 à 14:50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10 juin 2026 à 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 juin 2026 à 11:07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11 juin 2026 à 12:02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11 juin 2026 à 14:07 UTCresolved

   This incident has been resolved.

1. 8 juin 2026 à 13:20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8 juin 2026 à 18:45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9 juin 2026 à 11:45 UTCresolved

   This incident has been resolved.

1. 3 juin 2026 à 13:32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3 juin 2026 à 21:38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1 juin 2026 à 20:28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2 juin 2026 à 15:23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2 juin 2026 à 15:37 UTCresolved

   This incident has been resolved.

1. 26 mai 2026 à 14:22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27 mai 2026 à 11:41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27 mai 2026 à 13:01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20 mai 2026 à 18:04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21 mai 2026 à 11:06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22 mai 2026 à 13:40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26 mai 2026 à 14:07 UTCresolved

   This incident has been resolved.

1. 20 mai 2026 à 15:35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20 mai 2026 à 15:36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20 mai 2026 à 15:36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20 mai 2026 à 15:41 UTCresolved

   This incident has been resolved.

1. 6 mai 2026 à 12:17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7 mai 2026 à 11:26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7 mai 2026 à 11:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8 mai 2026 à 11:20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11 mai 2026 à 11:06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4 mai 2026 à 15:08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4 mai 2026 à 15:47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4 mai 2026 à 16:20 UTCresolved

   This incident has been resolved.

1. 7 avril 2026 à 14:19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7 avril 2026 à 14:45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7 avril 2026 à 14:55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7 avril 2026 à 15:08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7 avril 2026 à 15:57 UTCresolved

   This incident has been resolved.

1. 30 mars 2026 à 19:07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30 mars 2026 à 19:26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30 mars 2026 à 20:54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30 mars 2026 à 21:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30 mars 2026 à 23:04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30 mars 2026 à 23:59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31 mars 2026 à 01:05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31 mars 2026 à 01:57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31 mars 2026 à 13:11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31 mars 2026 à 14:14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31 mars 2026 à 15:10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31 mars 2026 à 16:23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31 mars 2026 à 17:53 UTCresolved

    This incident has been resolved.