Historique des pannes de Vindicia

1. 28 août 2026 à 15:44 UTCinvestigating

   Portail 2.0 Conserver le tableau de bord analytique est actuellement indisponible. Nos ingénieurs travaillent sur le problème et vous tiendront au courant de tout développement. Si vous avez des questions, veuillez poster un billet à https://clientsupport.vindicia.com ou contacter [email protected].

2. 28 août 2026 à 15:46 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 28 août 2026 à 16:56 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 12:31 UTCinvestigating

   Amazon AWS connaît une dégradation en service et des pannes partielles. Cela peut attribuer à certaines erreurs ou dégradation en service sur la plate-forme Vindicia sur les environnements de Staging et de Production. Nous continuerons de surveiller de près le système pour toutes les questions.

2. 24 juillet 2026 à 13:09 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 avril 2026 à 07:01 UTCinvestigating

   SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 avril 2026 à 09:03 UTCresolved

   The issue has been resolved now.

1. 15 janvier 2026 à 00:11 UTCinvestigating

   Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 15 janvier 2026 à 01:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 janvier 2026 à 05:33 UTCresolved

   The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

1. 13 décembre 2025 à 10:04 UTCinvestigating

   Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 13 décembre 2025 à 10:44 UTCresolved

   The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

1. 16 septembre 2025 à 19:03 UTCidentified

   Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 16 septembre 2025 à 23:51 UTCmonitoring

   A fix has been implemented and we will monitor for any issues.

3. 17 septembre 2025 à 05:08 UTCresolved

   This incident has been resolved.

1. 10 septembre 2025 à 19:45 UTCidentified

   Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 10 septembre 2025 à 20:51 UTCresolved

   We are pleased to inform you that this incident has been resolved and portal is now fully operational.

1. 8 août 2025 à 10:36 UTCinvestigating

   We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 août 2025 à 11:21 UTCresolved

   This incident has been resolved.

1. 2 juin 2025 à 16:00 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2 juin 2025 à 20:18 UTCinvestigating

   We are continuing to investigate this issue and are working diligently to identify the root cause.

3. 2 juin 2025 à 21:02 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2 juin 2025 à 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 3 juin 2025 à 03:56 UTCinvestigating

   The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

6. 4 juin 2025 à 06:46 UTCresolved

   The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

1. 18 mars 2025 à 22:23 UTCinvestigating

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 mars 2025 à 22:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 mars 2025 à 18:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 mars 2025 à 19:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 mars 2025 à 23:53 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2 mars 2025 à 20:04 UTCidentified

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 3 mars 2025 à 00:20 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 12 décembre 2024 à 19:54 UTCinvestigating

   Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 12 décembre 2024 à 21:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 décembre 2024 à 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 décembre 2024 à 15:24 UTCinvestigating

   We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

5. 13 décembre 2024 à 21:01 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 16 décembre 2024 à 15:37 UTCresolved

   This incident has been resolved.

1. 9 décembre 2024 à 11:02 UTCinvestigating

   The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 9 décembre 2024 à 15:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 décembre 2024 à 15:40 UTCresolved

   The issue has been resolved now, and Portal is also available.

1. 19 novembre 2024 à 12:54 UTCinvestigating

   The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

2. 19 novembre 2024 à 13:00 UTCmonitoring

   The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

3. 19 novembre 2024 à 13:36 UTCresolved

   We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

1. 21 octobre 2024 à 09:31 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 21 octobre 2024 à 09:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 octobre 2024 à 10:17 UTCresolved

   This incident has been resolved.

1. 18 octobre 2024 à 12:43 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 octobre 2024 à 16:56 UTCresolved

   This incident has been resolved.

1. 12 septembre 2024 à 19:23 UTCinvestigating

   Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

2. 12 septembre 2024 à 19:54 UTCmonitoring

   Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

3. 13 septembre 2024 à 10:15 UTCidentified

   We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

4. 13 septembre 2024 à 11:04 UTCresolved

   The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

1. 22 août 2024 à 09:09 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 22 août 2024 à 23:00 UTCresolved

   This incident has been resolved.

1. 7 août 2024 à 14:55 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 août 2024 à 17:52 UTCresolved

   This incident has been resolved.

1. 8 mai 2024 à 20:18 UTCinvestigating

   Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 mai 2024 à 21:12 UTCresolved

   This incident has been resolved.