Historique des pannes de Voiceflow

1. 16 septembre 2026 à 20:18 UTCinvestigating

   Notre copilote AI in-product, Atlas, n'est actuellement pas disponible. Nous enquêtons activement sur la question et fournirons des mises à jour à mesure que notre enquête progressera.

2. 17 septembre 2026 à 05:01 UTCresolved

   Atlas est opérationnel. Nous avons identifié et corrigé un problème dans notre génération de programmes d'outils qui rompait les conversations d'Atlas, et vérifié que cela fonctionne normalement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 août 2026 à 18:06 UTCinvestigating

   Nous enquêtons actuellement sur les rapports de projets qui s'écrasent momentanément lors de la création de nouveaux environnements. Nous fournirons des mises à jour à mesure que notre enquête progressera.

2. 20 août 2026 à 19:48 UTCresolved

   Une solution a été apportée à cette question et la question est maintenant réglée.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 13:28 UTCinvestigating

   We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.

2. 8 juillet 2026 à 20:02 UTCmonitoring

   A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.

3. 8 juillet 2026 à 20:40 UTCresolved

   This incident has been resolved. Knowledge Base retrieval is now functioning normally.

1. 30 juin 2026 à 16:50 UTCinvestigating

   There is an issue affecting the ability to upload new documents to the knowledge base.

2. 30 juin 2026 à 18:09 UTCresolved

   This issue has been resolved. Knowledge base uploads are now functioning normally.

1. 3 juin 2026 à 13:36 UTCinvestigating

   We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.

2. 3 juin 2026 à 13:49 UTCidentified

   We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.

3. 3 juin 2026 à 14:59 UTCresolved

   This incident has been resolved. Project generation is operating normally.

1. 3 juin 2026 à 13:25 UTCresolved

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved.

2. 3 juin 2026 à 13:25 UTCinvestigating

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.

1. 26 mai 2026 à 13:16 UTCinvestigating

   Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.

2. 26 mai 2026 à 13:46 UTCidentified

   We have identified the root cause of this issue and a fix is currently being deployed.

3. 26 mai 2026 à 14:20 UTCmonitoring

   A fix has been deployed and we are currently monitoring its impact.

4. 26 mai 2026 à 15:05 UTCresolved

   This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.

1. 8 mai 2026 à 01:20 UTCinvestigating

   Upstream cloud provider reporting elevated errors and latency

2. 8 mai 2026 à 04:28 UTCmonitoring

   We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation

3. 9 mai 2026 à 18:29 UTCmonitoring

   AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.

4. 9 mai 2026 à 18:30 UTCresolved

   Our services are fully operational.

1. 17 avril 2026 à 15:34 UTCinvestigating

   A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

2. 17 avril 2026 à 16:12 UTCidentified

   We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

3. 17 avril 2026 à 16:56 UTCmonitoring

   We have deployed a fix for this issue and are actively monitoring its impact.

4. 17 avril 2026 à 17:59 UTCresolved

   This incident has been resolved. Projects are now loading as expected.

1. 31 mars 2026 à 15:18 UTCinvestigating

   Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.

2. 31 mars 2026 à 16:40 UTCresolved

   This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.

1. 13 mars 2026 à 15:39 UTCinvestigating

   Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.

2. 13 mars 2026 à 15:48 UTCidentified

   Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.

3. 13 mars 2026 à 19:37 UTCmonitoring

   Transcripts logs are now being properly captured, but still issues with displaying/fetching them.

4. 13 mars 2026 à 20:58 UTCresolved

   transcripts working as normal, currently recovering transcripts

1. 12 mars 2026 à 19:26 UTCinvestigating

   We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project.

2. 13 mars 2026 à 01:39 UTCmonitoring

   A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.

3. 13 mars 2026 à 13:07 UTCresolved

   The issue has been resolved and services are operating normally.

1. 27 février 2026 à 15:18 UTCinvestigating

   We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience.

2. 27 février 2026 à 15:25 UTCresolved

   Services are restored.

1. 23 février 2026 à 15:26 UTCinvestigating

   Multiple users are experiencing issues with projects not loading in the Creator app.

2. 23 février 2026 à 15:48 UTCmonitoring

   A database restart has been completed and services are now operating normally. We are actively monitoring for stability.

3. 23 février 2026 à 16:03 UTCresolved

   Services are operational, and the incident is now resolved.

1. 16 février 2026 à 18:55 UTCinvestigating

   Multiple users report that agents are unable to retrieve information from knowledge base sources.

2. 16 février 2026 à 19:42 UTCidentified

   We have identified the root cause of the issue and are in the process of deploying a fix.

3. 16 février 2026 à 20:09 UTCresolved

   The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.

1. 12 février 2026 à 02:40 UTCinvestigating

   Attempting to load a project shows a spinner and fails to load

2. 12 février 2026 à 03:21 UTCmonitoring

   We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

3. 12 février 2026 à 05:08 UTCresolved

   Services are restored.

1. 30 janvier 2026 à 11:59 UTCinvestigating

   Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted

2. 30 janvier 2026 à 12:11 UTCresolved

   The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.

1. 5 décembre 2025 à 09:07 UTCidentified

   Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 5 décembre 2025 à 10:02 UTCresolved

   Cloudflare Outage has been resolved

1. 18 novembre 2025 à 13:58 UTCidentified

   > Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 18 novembre 2025 à 16:59 UTCresolved

   [The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.

1. 20 octobre 2025 à 16:38 UTCmonitoring

   The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.

2. 21 octobre 2025 à 13:14 UTCresolved

   Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk