Historique des pannes de Vonage Api

1. 13 juillet 2026 à 21:23 UTCinvestigating

   We are currently observing SMS delivery degradation for domestic pre-registered brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 14 juillet 2026 à 00:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 juillet 2026 à 00:32 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 20:58 UTCinvestigating

   We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

2. 13 juillet 2026 à 22:01 UTCidentified

   Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

3. 13 juillet 2026 à 23:04 UTCmonitoring

   Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.

4. 13 juillet 2026 à 23:57 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our vendor, which began at 2026-07-13 19:31 UTC. Full resolution of the incident has been confirmed effective 2026-07-13 22:07 UTC. Thank you for your patience and understanding as we worked with our vendor to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 20:31 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards Axaiata. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 13 juillet 2026 à 23:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 juillet 2026 à 00:14 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 16:26 UTCinvestigating

   We are currently observing SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 13 juillet 2026 à 20:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 juillet 2026 à 22:49 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 15:53 UTCinvestigating

   We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 13 juillet 2026 à 17:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 juillet 2026 à 21:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 juillet 2026 à 22:47 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juillet 2026 à 21:20 UTCinvestigating

   Veuillez noter que nous observons la dégradation de la livraison de SMS vers Natcom. Nous travaillons avec nos partenaires pour résoudre le problème et publierons une mise à jour dès que de plus amples renseignements seront disponibles. Si vous avez des questions, veuillez contacter api.support.vonage.com

2. 10 juillet 2026 à 04:57 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 10 juillet 2026 à 05:26 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juillet 2026 à 10:13 UTCinvestigating

   Nous sommes actuellement confrontés à des problèmes de livraison de messages affectant le trafic SMS vers T-Mobile USA. Par conséquent, vous pouvez rencontrer des retards, des échecs ou l'absence de reçus de livraison pour les messages sortants. Notre fournisseur est conscient de ce problème et enquête sur la cause fondamentale d'urgence. Nous publierons une mise à jour dès que d'autres informations seront disponibles. Si vous avez des questions, veuillez contacter api.support.vonage.com

2. 9 juillet 2026 à 10:20 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 9 juillet 2026 à 12:05 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 9 juillet 2026 à 13:28 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juillet 2026 à 08:07 UTCinvestigating

   Veuillez noter que nous avons été informés de la dégradation de la transmission de messages vers le réseau MTN en Afrique du Sud. Nous travaillons avec nos partenaires pour résoudre le problème et publierons une mise à jour dès que de plus amples renseignements seront disponibles. Si vous avez des questions, veuillez contacter api.support.vonage.com

2. 9 juillet 2026 à 08:43 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 9 juillet 2026 à 09:41 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 17:03 UTCinvestigating

   Veuillez noter que nous observons la dégradation de la livraison de SMS vers Telstra. Nous travaillons avec nos partenaires pour résoudre le problème et publierons une mise à jour dès que de plus amples renseignements seront disponibles. Si vous avez des questions, veuillez contacter api.support.vonage.com

2. 9 juillet 2026 à 00:22 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 9 juillet 2026 à 01:05 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 15:18 UTCresolved

   Les services de vonage ont été entièrement restaurés à la suite d'une brève interruption du RTPC appelant à la région de Singapour, qui a commencé à 2026-07-08 14:14 UTC. La résolution complète a été confirmée en vigueur 2026-07-08 14:56 UTC. Les clients touchés recevront un RFO officiel. Merci de votre patience et de votre compréhension, car nous avons travaillé pour rétablir les services le plus rapidement possible. Si vous avez des questions, veuillez contacter api.support.vonage.com.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 juillet 2026 à 10:58 UTCinvestigating

   We are observing SMS delivery degradation towards MIC/Zantel Tanzania network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 7 juillet 2026 à 11:24 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 23:40 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards 1&1. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 7 juillet 2026 à 00:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 juillet 2026 à 00:44 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 21:51 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards Lumitel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 7 juillet 2026 à 05:52 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 17:31 UTCinvestigating

   We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. 6 juillet 2026 à 17:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 juillet 2026 à 18:35 UTCidentified

   We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

4. 6 juillet 2026 à 19:38 UTCresolved

   Vonage services have been fully restored following today’s service interruption impacting Voice API Speech Recognition and Text to Speech in both EU regions, which began at 2026-07-06 16:37:00 UTC. Full resolution has been confirmed effective 2026-07-06 17:22:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

1. 6 juillet 2026 à 08:44 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards TPG Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 6 juillet 2026 à 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 juillet 2026 à 13:20 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 02:49 UTCinvestigating

   We have detected degradation affecting 10DLC numbers towards multiple networks. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

2. 6 juillet 2026 à 14:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 juillet 2026 à 01:04 UTCresolved

   This incident has been resolved.

1. 5 juillet 2026 à 05:12 UTCinvestigating

   We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays. We'll provide further updates within 2 hours. Thank you for your patience and understanding.

2. 5 juillet 2026 à 05:47 UTCidentified

   We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

3. 5 juillet 2026 à 06:51 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel. Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues. We will continue to provide further updates within 2 hours, and once full service is confirmed as restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

4. 5 juillet 2026 à 07:14 UTCresolved

   Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-05 04:20 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-05 06:00 UTC. Thank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

1. 3 juillet 2026 à 22:09 UTCinvestigating

   We are currently observing a degradation impacting SMS and Voice delivery to Lycamobile in the United Kingdom. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 4 juillet 2026 à 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 juillet 2026 à 08:47 UTCresolved

   This incident has been resolved.

1. 2 juillet 2026 à 13:42 UTCinvestigating

   We have identified and subsequently resolved an issue impacting DTMF not working for WebRTC Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

2. 2 juillet 2026 à 13:54 UTCresolved

   This incident has been resolved.

1. 2 juillet 2026 à 08:56 UTCinvestigating

   We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 3 juillet 2026 à 04:24 UTCresolved

   This incident has been resolved.