Historique des pannes de Vonage Business

1. 23 octobre 2026 à 20:19 UTCinvestigating

   Nous sommes conscients des problèmes qui peuvent avoir une incidence sur l'achèvement des appels entrants dans des régions précises du Canada en raison d'une panne de tiers. Nous fournirons d'autres mises à jour dans les 4 heures. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support Domaines touchés : Terre-Neuve - St. John's Île-du-Prince-Édouard - Charlottetown Nouvelle-Écosse - New Glasgow - Yarmouth Nouveau-Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton

2. 23 octobre 2026 à 22:11 UTCmonitoring

   Je vous remercie de votre patience à la suite de notre interruption de service de transporteur tiers aujourd'hui, qui pourrait avoir eu une incidence sur vos appels entrants dans certaines régions du Canada. Notre tierce partie a cerné la question et appliqué des mesures d'atténuation initiales, et continue de signaler des signes précoces de rétablissement dans l'ensemble des services touchés. Nous demeurons engagés avec eux au fur et à mesure que le rétablissement se poursuit. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

3. 24 octobre 2026 à 17:31 UTCresolved

   Les services de vonage ont été entièrement restaurés suite à la panne de service d'hier signalée par notre tierce partie, qui a commencé à 2023-10-24 04:33 UTC. La résolution complète de l'incident a été confirmée par la tierce partie à compter du 2023-10-23 21:59 UTC. Merci de votre patience et de votre compréhension car nous avons travaillé avec notre tiers pour restaurer les services le plus rapidement possible. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 octobre 2026 à 20:07 UTCinvestigating

   Nous sommes au courant d'un problème qui pourrait avoir une incidence sur les notifications de l'application mobile Vonage. Nous nous efforçons de résoudre le problème dès que possible. Nous fournirons d'autres mises à jour dans la prochaine heure. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

2. 5 octobre 2026 à 20:57 UTCidentified

   Nous avons identifié le problème qui pourrait avoir une incidence sur les notifications de l'application vonage mobile et voir les premiers signes de récupération. Nous continuerons à fournir d'autres mises à jour ici dans les 2 heures et jusqu'à ce que le service complet soit rétabli. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

3. 5 octobre 2026 à 23:40 UTCmonitoring

   Les services de vonage continuent de montrer des signes de récupération après l'interruption d'aujourd'hui avec les notifications de vonage Mobile App. Nous continuerons à fournir d'autres mises à jour par 8am EST et jusqu'à ce que le service complet soit rétabli. Merci de votre patience et de votre compréhension dans notre travail de restauration des services le plus rapidement possible. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

4. 6 octobre 2026 à 13:55 UTCresolved

   Les services de vonage ont été entièrement restaurés à la suite de l'interruption de service avec les notifications de vonage Mobile App. Merci de votre patience et de votre compréhension, car nous avons travaillé pour rétablir les services le plus rapidement possible. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 septembre 2026 à 18:32 UTCinvestigating

   Nous sommes conscients des problèmes qui peuvent avoir une incidence sur les modifications des caractéristiques des comptes. Nous nous efforçons de résoudre le problème dès que possible. Nous fournirons d'autres mises à jour dans la prochaine heure. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

2. 3 septembre 2026 à 18:40 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 3 septembre 2026 à 18:45 UTCidentified

   Nous avons identifié la question qui pourrait avoir une incidence sur les modifications des caractéristiques des comptes et les mesures d'atténuation initiales appliquées. Nous continuerons à fournir d'autres mises à jour dans la prochaine heure et jusqu'à ce que le service complet soit rétabli. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

4. 3 septembre 2026 à 18:59 UTCmonitoring

   Les services de vonage continuent de montrer des signes de récupération à la suite des modifications des caractéristiques du compte d'interruption d'aujourd'hui. Nous continuerons à fournir d'autres mises à jour ici dans la prochaine heure et jusqu'à ce que le service complet soit rétabli. Merci de votre patience et de votre compréhension dans notre travail de restauration des services le plus rapidement possible. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

5. 3 septembre 2026 à 19:46 UTCresolved

   Les services de vonage ont été entièrement restaurés après l'interruption de service d'aujourd'hui. La résolution complète a été confirmée en vigueur 2026-09-03 18:45 UTC. Merci de votre patience et de votre compréhension, car nous avons travaillé pour rétablir les services le plus rapidement possible. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 18:58 UTCinvestigating

   Nous sommes conscients des problèmes qui pourraient avoir une incidence sur vos transcriptions de messagerie vocale. Nous nous efforçons de résoudre le problème dès que possible. Nous fournirons d'autres mises à jour dans les deux prochaines heures. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

2. 8 juillet 2026 à 19:58 UTCinvestigating

   Nous travaillons à résoudre le problème qui pourrait avoir une incidence sur vos transcriptions de messagerie vocale. Nous continuerons à fournir d'autres mises à jour ici. Merci de votre patience et de votre compréhension. Si vous avez des questions, veuillez contacter https://www.vonage.com/support/

3. 9 juillet 2026 à 13:34 UTCmonitoring

   Nous avons identifié le problème qui affecte vos services de transcription de messagerie vocale et nous voyons des signes précoces de rétablissement. Merci de votre patience et de votre compréhension. Si vous avez des questions ou si le problème persiste, veuillez contacter https://www.vonage.com/support/

4. 9 juillet 2026 à 22:08 UTCresolved

   Les services de vonage ont été entièrement restaurés à la suite de la question ayant une incidence sur la transcription du message vocal. Nous apprécions votre patience et votre compréhension tout en travaillant à résoudre ce problème le plus rapidement possible. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe de support à vonage.com/support.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 juillet 2026 à 15:49 UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 5 juillet 2026 à 16:25 UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 5 juillet 2026 à 16:52 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 5 juillet 2026 à 17:59 UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 30 juin 2026 à 12:18 UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 3 juin 2026 à 18:39 UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 3 juin 2026 à 20:21 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 4 juin 2026 à 13:04 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 3 juin 2026 à 16:09 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 3 juin 2026 à 18:02 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 3 juin 2026 à 19:20 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 3 juin 2026 à 20:24 UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 4 juin 2026 à 13:03 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 20 avril 2026 à 15:27 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 20 avril 2026 à 15:46 UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 20 avril 2026 à 17:07 UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 16 avril 2026 à 12:56 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 16 avril 2026 à 13:19 UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 16 avril 2026 à 13:25 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 avril 2026 à 13:32 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 16 avril 2026 à 15:09 UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 15 avril 2026 à 21:38 UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 15 avril 2026 à 22:24 UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 15 avril 2026 à 23:08 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 16 avril 2026 à 13:45 UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 14 avril 2026 à 19:02 UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 31 mars 2026 à 23:14 UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 1 avril 2026 à 00:52 UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 1 avril 2026 à 11:59 UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 1 avril 2026 à 14:17 UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 21 janvier 2026 à 15:19 UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 21 janvier 2026 à 16:18 UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 21 janvier 2026 à 20:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 21 janvier 2026 à 21:23 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 22 janvier 2026 à 00:34 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 22 janvier 2026 à 04:09 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 22 janvier 2026 à 05:31 UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 22 janvier 2026 à 07:19 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 22 janvier 2026 à 10:24 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 22 janvier 2026 à 14:56 UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 23 janvier 2026 à 02:11 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 23 janvier 2026 à 03:10 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 23 janvier 2026 à 05:07 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 23 janvier 2026 à 06:13 UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 26 janvier 2026 à 14:25 UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 21 janvier 2026 à 04:41 UTCinvestigating

   We are currently investigating the issue.

2. 21 janvier 2026 à 04:43 UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 21 janvier 2026 à 17:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 21 janvier 2026 à 17:59 UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 21 janvier 2026 à 19:14 UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 22 janvier 2026 à 15:27 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 10:42 UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 20 octobre 2025 à 10:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 octobre 2025 à 11:35 UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 20 octobre 2025 à 12:14 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 20 octobre 2025 à 13:13 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 20 octobre 2025 à 21:05 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 20 octobre 2025 à 23:08 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 21 octobre 2025 à 00:09 UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 15 octobre 2025 à 17:06 UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 15 octobre 2025 à 17:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 octobre 2025 à 17:12 UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 15 octobre 2025 à 18:07 UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 15 octobre 2025 à 19:03 UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 15 octobre 2025 à 20:07 UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 15 octobre 2025 à 21:04 UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 15 octobre 2025 à 22:50 UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 16 octobre 2025 à 12:01 UTCresolved

   This incident has been resolved.

1. 6 octobre 2025 à 19:58 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 6 octobre 2025 à 20:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 octobre 2025 à 22:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 octobre 2025 à 23:38 UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 11 septembre 2025 à 14:41 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 11 septembre 2025 à 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 septembre 2025 à 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 septembre 2025 à 14:53 UTCresolved

   This incident has been resolved.

1. 5 septembre 2025 à 21:38 UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 29 octobre 2025 à 18:14 UTCresolved

   This incident has been resolved.