Historique des pannes de Webdam

1. 14 septembre 2026 à 16:20 UTCinvestigating

   Nous enquêtons activement sur un incident causant des erreurs intermittentes 502 Bad Gateway, des latences de navigation et des retards de téléchargement/téléchargement pour les utilisateurs de Webdam. Alors que notre équipe d'ingénierie travaille à identifier la cause profonde dans l'infrastructure de backend, les utilisateurs peuvent essayer de rafraîchir leur page comme une solution temporaire. Nous fournirons d'autres mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 14 septembre 2026 à 16:21 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 14 septembre 2026 à 17:16 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

4. 14 septembre 2026 à 19:33 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 14 septembre 2026 à 21:55 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 janvier 2026 à 23:07 UTCinvestigating

   We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 16 janvier 2026 à 23:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 janvier 2026 à 00:12 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 21:33 UTCinvestigating

   There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 21 octobre 2025 à 00:32 UTCmonitoring

   The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

3. 21 octobre 2025 à 17:57 UTCresolved

   This incident has been resolved.

1. 13 août 2025 à 17:40 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 13 août 2025 à 18:25 UTCresolved

   A fix has been implemented, and we are monitoring the results.

1. 11 avril 2025 à 15:52 UTCinvestigating

   We are currently investigating issues.

2. 11 avril 2025 à 16:21 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 11 avril 2025 à 18:02 UTCidentified

   We are continuing to work on a fix for this issue.

4. 11 avril 2025 à 20:29 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 avril 2025 à 23:01 UTCresolved

   The incident has been resolved.

1. 25 février 2025 à 21:13 UTCinvestigating

   We are investigating reports of delayed or not receiving email notifications.

2. 25 février 2025 à 22:37 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 26 février 2025 à 16:36 UTCmonitoring

   A fix has been implemented, and we are monitoring the results of email deliveries.

4. 26 février 2025 à 20:00 UTCmonitoring

   We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.

5. 28 février 2025 à 00:21 UTCmonitoring

   We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].

6. 1 mars 2025 à 00:58 UTCmonitoring

   We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].

7. 3 mars 2025 à 20:48 UTCresolved

   This incident has been resolved. Email delivery is now functional.

1. 4 novembre 2024 à 18:37 UTCinvestigating

   We are currently investigating this issue.

2. 4 novembre 2024 à 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 novembre 2024 à 19:42 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 4 novembre 2024 à 19:49 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 4 novembre 2024 à 20:56 UTCresolved

   The incident around assets stuck processing has been resolved.

1. 19 septembre 2024 à 22:09 UTCinvestigating

   Brand Portal is accessible, but if users encounter an error, please have them refresh the page. We are currently investigating API errors connected with integration access.

2. 19 septembre 2024 à 23:26 UTCidentified

   The issue for Brand Portal access has been identified, and a fix is being implemented.

3. 19 septembre 2024 à 23:42 UTCmonitoring

   A fix has been implemented for BP access and API errors. We are monitoring the results.

4. 20 septembre 2024 à 15:50 UTCidentified

   The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.

5. 20 septembre 2024 à 17:45 UTCidentified

   We are actively working on implementing a fix for all the affected servers.

6. 20 septembre 2024 à 23:19 UTCmonitoring

   API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

7. 23 septembre 2024 à 14:02 UTCmonitoring

   We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

8. 23 septembre 2024 à 16:58 UTCidentified

   We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page. We are currently investigating API errors.

9. 24 septembre 2024 à 00:46 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

10. 24 septembre 2024 à 21:42 UTCmonitoring

    We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.

11. 26 septembre 2024 à 17:31 UTCidentified

    The team has identified issues and a fix is being implemented.

12. 26 septembre 2024 à 20:57 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.

13. 26 septembre 2024 à 20:57 UTCmonitoring

    We are continuing to monitor for any further issues.

14. 27 septembre 2024 à 23:36 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors. If you encounter an error logging in, please refresh your web browser. If an API call fails with a 5xx error, retrying the call should be successful.

15. 30 septembre 2024 à 15:25 UTCinvestigating

    While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely. As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. We will provide updates as new information becomes available.

16. 30 septembre 2024 à 15:42 UTCidentified

    As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. The team has identified issues and a fix is being implemented.

17. 1 octobre 2024 à 23:19 UTCmonitoring

    The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.

18. 3 octobre 2024 à 17:37 UTCinvestigating

    We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors. The API remains operational.

19. 3 octobre 2024 à 20:34 UTCidentified

    The BP/Core issue has been identified and a fix is being implemented. The API remains operational.

20. 7 octobre 2024 à 18:50 UTCinvestigating

    We are having issues with Single Sign-On (SSO) login and logout functionalities. Our engineering team is investigating the problem and working on a fix. In the meantime, you may try the following steps to mitigate the problem: - Refresh your page - Clear your cache and cookies - Use a different browser

21. 8 octobre 2024 à 16:54 UTCidentified

    We have identified the issue, and we are currently upgrading our servers with a fix.

22. 9 octobre 2024 à 16:05 UTCinvestigating

    While a potential cause was previously identified, related problems persist. We are conducting further investigation into patterns with the BP/Core SSO and local users login and logout functionalities.

23. 11 octobre 2024 à 17:58 UTCinvestigating

    We are continuing our investigation with login and logout issues. Please refresh your webpage as a temporary workaround.

24. 14 octobre 2024 à 17:54 UTCidentified

    Our engineering team has identified the issue with our servers and will be implementing a fix. Portals should begin to see improvements following this update.

25. 15 octobre 2024 à 00:13 UTCmonitoring

    Our engineering team has implemented a fix for our servers, and we are now monitoring server behavior closely.

26. 15 octobre 2024 à 18:41 UTCmonitoring

    We are still monitoring the fix that has been implemented. If you continue to encounter issues, please try the following steps: Clear your cache and cookies. Remove any bookmarks related to the portal. Access the portal using your domain URL (e.g., your-webdam-domain.webdamdb.com).

27. 17 octobre 2024 à 00:54 UTCresolved

    Following several identified improvement areas, we’ve seen a notable decline in error reports. As a result, we are now marking this incident as resolved. We are reclassifying it as a bug priority rather than closing it completely. We will continue to work on this in our current sprint. Future updates will be communicated directly through your support ticket rather than via this status page. Please submit a support ticket if you are still experiencing this issue and haven’t yet reported it. This will help our teams focus on higher-priority issues impacting the platform. Thank you for your understanding and cooperation.

1. 2 septembre 2024 à 08:57 UTCinvestigating

   We have identified the issue and a fix is being implemented.

2. 2 septembre 2024 à 09:09 UTCmonitoring

   A fix has been implemented and we are continuing to monitor for any further issues.

3. 2 septembre 2024 à 13:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2 septembre 2024 à 13:20 UTCresolved

   This incident has been resolved.

1. 29 juillet 2024 à 14:02 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 29 juillet 2024 à 14:08 UTCidentified

   The issue has been identified, and a fix has been implemented.

3. 29 juillet 2024 à 14:15 UTCidentified

   We are continuing to work on a fix for this issue.

4. 29 juillet 2024 à 14:30 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 29 juillet 2024 à 18:48 UTCresolved

   The incident has been resolved.

1. 22 juillet 2024 à 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 22 juillet 2024 à 10:47 UTCidentified

   the issue has been identified, and a fix is being implemented.

3. 22 juillet 2024 à 10:56 UTCmonitoring

   The fix has been implemented, and we are monitoring the results.

4. 22 juillet 2024 à 17:05 UTCresolved

   This incident has been resolved.

1. 19 juillet 2024 à 16:01 UTCinvestigating

   We are currently investigating this issue.

2. 19 juillet 2024 à 16:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 juillet 2024 à 16:25 UTCidentified

   Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.

4. 19 juillet 2024 à 22:29 UTCmonitoring

   A 3rd party fix has been implemented, and we are monitoring the results.

5. 20 juillet 2024 à 00:24 UTCresolved

   This incident has been resolved.

1. 10 juillet 2024 à 15:37 UTCinvestigating

   We are currently investigating this issue.

2. 10 juillet 2024 à 16:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 juillet 2024 à 16:22 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 juillet 2024 à 16:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 10 juillet 2024 à 16:59 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 10 juillet 2024 à 18:09 UTCresolved

   This incident has been resolved.

1. 1 juillet 2024 à 16:34 UTCinvestigating

   We are currently investigating this issue.

2. 1 juillet 2024 à 16:43 UTCinvestigating

   While we are investigating a single download issue, batch download requests are still operational and can be used if needed.

3. 1 juillet 2024 à 18:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 juillet 2024 à 19:07 UTCidentified

   We are continuing to work on a fix for single download requests and asset processing.

5. 1 juillet 2024 à 21:23 UTCmonitoring

   A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.

6. 2 juillet 2024 à 13:13 UTCresolved

   This incident has been resolved.

1. 20 juin 2024 à 18:01 UTCinvestigating

   We are currently investigating this issue.

2. 20 juin 2024 à 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 juin 2024 à 13:49 UTCresolved

   This incident has been resolved.

1. 14 juin 2024 à 15:16 UTCinvestigating

   We are currently investigating brand portal view not fully loading.

2. 14 juin 2024 à 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 juin 2024 à 19:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 juin 2024 à 19:42 UTCresolved

   This incident has been resolved.

1. 11 juin 2024 à 22:05 UTCinvestigating

   We are currently investigating this issue

2. 11 juin 2024 à 22:12 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 juin 2024 à 23:03 UTCidentified

   The issue has been identified, and a fix is being developed.

4. 12 juin 2024 à 01:49 UTCidentified

   A fix has been identified and is being reviewed

5. 12 juin 2024 à 15:53 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 13 juin 2024 à 16:16 UTCresolved

   This issue has been confirmed to be resolved.

1. 10 juin 2024 à 20:32 UTCinvestigating

   We are currently investigating download request delays.

2. 10 juin 2024 à 20:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 juin 2024 à 20:46 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 10 juin 2024 à 22:08 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 juin 2024 à 00:47 UTCresolved

   The incident has been resolved.

1. 21 mai 2024 à 14:44 UTCinvestigating

   We are currently investigating a report of latency in accessing the DAM

2. 21 mai 2024 à 15:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 21 mai 2024 à 17:27 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 21 mai 2024 à 22:16 UTCresolved

   This incident has been resolved.

1. 15 mai 2024 à 19:31 UTCinvestigating

   We are currently investigating this issue.

2. 15 mai 2024 à 20:45 UTCinvestigating

   A fix has been implemented, and we are monitoring the results.

3. 15 mai 2024 à 22:37 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 16 mai 2024 à 16:51 UTCresolved

   This incident for download request has been resolved.