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    Historique des pannes de Wodify Public

    46 Wodify Public incidents · juin 2020 — official updates, affected components, duration and resolution details.

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    Envoi d'un courriel

    Début 6 septembre 2026 à 19:50 UTC · 21h 51m

    OutageIncident critique
    Composants affectés
    Automated Emails
    1. 6 septembre 2026 à 19:50 UTCinvestigating

      Nous examinons actuellement un problème empêchant les courriels d'envoyer via Wodify. Désolé pour le dérangement.

    2. 7 septembre 2026 à 17:39 UTCinvestigating

      Les courriels sont maintenant envoyés normalement.

    3. 7 septembre 2026 à 17:40 UTCresolved

      Cet incident a été résolu.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    L'indisponibilité - problème des SSFE

    Début 16 juillet 2026 à 08:27 UTC · En cours

    Pending
    Composants affectés
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppAutomated EmailsDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 16 juillet 2026 à 08:27 UTCinvestigating

      Nous enquêtons actuellement sur un problème AWS avec Cloudfront causant une panne. Le service devrait être rétabli bientôt.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    Reporting Unavailability

    Début 19 mai 2026 à 11:58 UTC · 27m

    IssuesIncident mineur
    Composants affectés
    Reporting Database
    1. 19 mai 2026 à 11:58 UTCidentified

      We are currently investigation an issue related to our reporting functionality. It is being addressed currently and we expect a resolution soon.

    2. 19 mai 2026 à 12:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 mai 2026 à 12:26 UTCresolved

      This incident has been resolved.

    Partial Service Degradation Due to AWS Outage

    Début 20 octobre 2025 à 13:29 UTC · 9h 36m

    Pending
    1. 20 octobre 2025 à 13:29 UTCmonitoring

      We’re aware of intermittent service disruptions currently affecting parts of the Wodify platform. The issue originates from a broader outage with one of our key technology partners, Amazon Web Services (AWS), which is impacting many online services beyond Wodify. We’re closely monitoring the situation and will restore full functionality as soon as AWS resolves the underlying issue. We’ll continue to share updates as we learn more. Thanks for your patience and understanding — we know how important reliable access is to your business.

    2. 20 octobre 2025 à 23:05 UTCresolved

      This incident has been resolved.

    Automated Email Sending Delay.

    Début 31 juillet 2025 à 23:56 UTC · 1h 38m

    OutageIncident majeur
    Composants affectés
    Automated Emails
    1. 31 juillet 2025 à 23:56 UTCidentified

      We are currently working to resolve the issue with Automated email and a delay of sending.

    2. 1 août 2025 à 01:34 UTCresolved

      This incident has been resolved.

    Partial Outage

    Début 12 juin 2025 à 18:45 UTC · 3h 3m

    IssuesIncident mineur
    Composants affectés
    Wodify Client Mobile App
    1. 12 juin 2025 à 18:45 UTCinvestigating

      We’re aware of a service disruption that’s currently affecting both the Client App and Kiosk Plus. The issue stems from a broader outage with one of our key technology partners, Amazon Web Services (AWS), This is impacting many online services beyond Wodify. We’re closely tracking the situation and working to bring everything back to normal as soon as possible. We’ll keep you updated as we learn more. Thanks for your patience and understanding — we know how important these tools are to your business.

    2. 12 juin 2025 à 21:48 UTCresolved

      This incident has been resolved.

    Partial Outage: Online Sales Portal

    Début 23 avril 2025 à 17:28 UTC · 10m

    OutageIncident majeur
    Composants affectés
    Online Sales Portal
    1. 23 avril 2025 à 17:28 UTCinvestigating

      We’re currently experiencing degraded performance issues with Online Sales Portal. We apologize for any inconvenience this may have caused. Our team is working to restore normal functionality as quickly as possible.

    2. 23 avril 2025 à 17:38 UTCresolved

      This incident has been resolved.

    Outage: Automated Email Delivery

    Début 10 avril 2025 à 17:35 UTC · 6h 8m

    OutageIncident critique
    Composants affectés
    Automated Emails
    1. 10 avril 2025 à 17:35 UTCidentified

      We’re currently experiencing degraded performance issues with Automated Email Delivery. Our team is currently working to restore normal functionality. We apologize for any inconvenience this may have caused.

    2. 10 avril 2025 à 23:42 UTCresolved

      This incident has been resolved.

    Service Outage

    Début 6 septembre 2024 à 18:31 UTC · 22m

    OutageIncident critique
    Composants affectés
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 6 septembre 2024 à 18:31 UTCidentified

      We’re experiencing a service outage. Our team is currently working to restore the service. We apologize for any inconvenience.

    2. 6 septembre 2024 à 18:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 septembre 2024 à 18:53 UTCresolved

      This incident has been resolved.

    Reporting Data Process Interruption

    Début 1 août 2024 à 14:43 UTC · 5h 27m

    IssuesIncident mineur
    Composants affectés
    Reporting Database
    1. 1 août 2024 à 14:43 UTCmonitoring

      The nightly timer that updates all customer data in reporting was not completed. Reporting is available, but will be one day out of date. The problem has identified and the process will run tonight. We apologize for the inconvenience.

    2. 1 août 2024 à 20:10 UTCresolved

      This incident has been resolved.

    Infrastructure Irregularities

    Début 19 juillet 2024 à 05:56 UTC · 1d 12h

    OutageIncident critique
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 19 juillet 2024 à 05:56 UTCinvestigating

      We are currently investigating this issue.

    2. 19 juillet 2024 à 06:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 juillet 2024 à 11:51 UTCidentified

      Global issue identified. We are working to restore service. https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

    4. 19 juillet 2024 à 14:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 25 juillet 2024 à 18:05 UTCresolved

      This incident has been resolved.

    Investigating issues

    Début 17 juin 2024 à 16:38 UTC · 58m

    OutageIncident majeur
    Composants affectés
    Database Server
    1. 17 juin 2024 à 16:38 UTCinvestigating

      We are investigating issues and will provide updates here soon.

    2. 17 juin 2024 à 17:36 UTCresolved

      This incident has been resolved.

    Issue to Class List / Calendar pages

    Début 20 mars 2024 à 19:27 UTC · 1h 33m

    IssuesIncident mineur
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 20 mars 2024 à 19:27 UTCinvestigating

      We are currently investigating this issue.

    2. 20 mars 2024 à 21:00 UTCresolved

      This incident has been resolved.

    Under Maintenance

    Début 11 juillet 2023 à 14:56 UTC · 6m

    OutageIncident critique
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 11 juillet 2023 à 14:56 UTCinvestigating

      We’re experiencing a service issue which we expect to have resolved shortly.

    2. 11 juillet 2023 à 15:02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 juillet 2023 à 15:03 UTCresolved

      This incident has been resolved.

    Point of Sale Outage

    Début 10 février 2023 à 13:36 UTC · 2h 49m

    OutageIncident majeur
    Composants affectés
    Online Sales PortalPOS Mobile App
    1. 10 février 2023 à 13:36 UTCinvestigating

      An upgrade of our encryption system is running longer than anticipated but should complete within the next few hours at which point full functionality will be restored.

    2. 10 février 2023 à 13:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 février 2023 à 15:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 février 2023 à 15:47 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 10 février 2023 à 16:25 UTCresolved

      This incident has been resolved.

    Investigating issues with Reporting and Insights

    Début 24 janvier 2023 à 17:56 UTC · 16h 19m

    OutageIncident majeur
    Composants affectés
    Reporting Database
    1. 24 janvier 2023 à 17:56 UTCinvestigating

      We are investigating issues with Reporting and Insights and will provide updates here soon.

    2. 25 janvier 2023 à 10:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 janvier 2023 à 10:15 UTCresolved

      This incident has been resolved.

    Email Platform - Mailchimp Transactional Down

    Début 5 janvier 2023 à 01:25 UTC · 1h 53m

    Pending
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 5 janvier 2023 à 01:25 UTCmonitoring

      The platform we use to send out emails through Wodify is experiencing a connection issue. We are closely monitoring the status. You can also follow along here:https://twitter.com/MailchimpStatus We'll provide an update as soon as the email service is restored.

    2. 5 janvier 2023 à 03:18 UTCresolved

      Thank you for your patience. The connection issue reported by the email platform has now been resolved. All emails will be sent as expected. Please for more details, please check out: https://twitter.com/MailchimpStatus

    partial outage

    Début 23 octobre 2022 à 12:53 UTC · 1h 46m

    OutageIncident majeur
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalPOS Mobile App
    1. 23 octobre 2022 à 12:53 UTCinvestigating

      We’re currently experiencing degraded performance issues with Wodify Core. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We'll update you soon!

    2. 23 octobre 2022 à 14:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 octobre 2022 à 14:39 UTCresolved

      While conducting server maintenance there was an issue with one of our servers. We were able to isolate the issue and deploy a fix. This incident has been resolved. We apologize for any inconvenience this may have caused and will continue to monitor the status. Thank you for your patience and understanding.

    App Reinstall Required for Some Users

    Début 9 septembre 2022 à 13:25 UTC · 5h 36m

    IssuesIncident mineur
    Composants affectés
    Wodify Client Mobile App
    1. 9 septembre 2022 à 13:25 UTCinvestigating

      We are currently investigating the cause of this issue. In the meantime please reinstall your mobile app if your mobile app screen is not loading.

    2. 9 septembre 2022 à 18:59 UTCinvestigating

      If any issue persists with loading the client app please reinstall. Thank you.

    3. 9 septembre 2022 à 19:01 UTCresolved

      This incident has been resolved.

    Intermittent 503 Errors

    Début 9 août 2022 à 15:18 UTC · 1d 3h

    Pending
    Composants affectés
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 9 août 2022 à 15:18 UTCinvestigating

      We are currently investigating the issue.

    2. 9 août 2022 à 20:17 UTCmonitoring

      Site is operational - elevated monitoring ongoing

    3. 10 août 2022 à 19:12 UTCresolved

      Incident resolved. Additional compute power added.